Culinary Cues

OCTOBER 30, 2023

Yes, it’s true – when the Michelin Guide decided to recognize some exceptional street food vendors with Michelin Stars, they broke the barrier of snobbery noting that excellence can happen outside of traditional fine dining. If fine dining is your objective, then make the commitment knowing what’s involved.

Fine Dining 357

Fine Dining Front of House Dine-in 2016 357

Culinary Cues

AUGUST 9, 2021

Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Guests will return when the effort expended to create memorable complete dining experiences is front and center. It is, and must be, a team effort. Does this seem farfetched?

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Culinary Cues

NOVEMBER 17, 2020

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience. Independence in a manufacturing model that defies logic.

Seasonal Menu 520

Seasonal Menu Back of House Customer Service Front of House 520

Modern Restaurant Management

JANUARY 22, 2024

This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Loyalty Program 139

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 139

Culinary Cues

NOVEMBER 11, 2022

Push it out, how many covers, lock, and load, finish strong, over the hump, wrap it up: this the language of the kitchen during service, these are the timestamps like the number of quarters in a football game or innings in baseball. Can they meet the crowds and even exceed budgeted customer counts on a given day? We made it!

Customer Service 347

Customer Service Customer Experience Point of Sale Uniforms 347

Culinary Cues

JUNE 14, 2022

64% of those independent restaurants were “full-service”. 64% of those independent restaurants were “full-service”. fell in the category of “fine dining”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. Why would I choose to support a locally owned restaurant?

Fine Dining 469

Fine Dining Food Supply Customer Service Presentation 469

Culinary Cues

SEPTEMBER 15, 2022

Unfortunately, dining out and finding the right place to work is oftentimes a wishful roll of the dice. It all matters – education level, income bracket, age range, frequency of dining, and food and wine preferences. [] KNOW WHAT YOU WANT TO BE AND HOW YOU WANT TO BE PERCEIVED. Don’t try to be something that you are not.

Fine Dining 396

Fine Dining Front of House Customer Service Customer Experience 396

Culinary Cues

FEBRUARY 22, 2021

To nourish and provide sustenance To offer convenience To provide a forum for conversation To create opportunities for gatherings To reward customers To provide an outlet for chef creativity To complete a neighborhood or destination To rock customers world. Sorry – just trying to be realistic.

2022 378

2022 Food Truck Merchandise Point of Sale 378

Culinary Cues

SEPTEMBER 30, 2021

So, here is what we know and what we must learn to work with: [] COVID PROTOCOLS WILL LIKELY BE WITH US FOR SOME TIME: You’re tired of it, your employees are tired of it, and your customers are tired of, but it is the second-best tool in your toy chest (next to the vaccine) to help keep this pandemic under control and keep everyone safe.

Food Supply 420

Food Supply Employee Relations Kitchen Safety Social Media 420

Culinary Cues

MARCH 26, 2022

These are the restaurateurs who call me up and ask: “My dining room is full, why am I not making any money?”. [] NOT UNDERSTANDING HOW TO PLAN EFFECTIVE MENUS. Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff.

Cash Management 369

Cash Management Social Media Restaurant Law Communication 369

Culinary Cues

MAY 4, 2021

This time away from the way we operated for decades has given employees and customers a chance to re-evaluate. Our customers need to trust that the restaurant they patronize will be safe and that the operation will take all of the necessary steps to ensure their health and wellbeing.

Customer Service 488

Customer Service Customer Experience Training Pricing 488

The Restaurant Group

JUNE 5, 2024

With TRG’s specialized consulting services , you can give your new restaurant the best chance of becoming a profitable venture. Here are indispensable tips you must consider: Define Your Restaurant’s Concept A restaurant concept is an overarching theme that serves as the foundation of your dining brand. billion by 2032.

License 136

License Food Truck Fine Dining Fast Casual 136

Culinary Cues

APRIL 18, 2023

Guests will come for the food and the service, but they become raging fans of a restaurant with a story. The Union Oyster House in Boston is one of the oldest continuously operating restaurants in America – The Kennedy’s loved to dine there and some of our founding fathers enjoyed oysters at their oyster bar. A great story.

Food Truck 322

Food Truck Back of House Education Training 322

Culinary Cues

APRIL 9, 2020

There are few things in life that vividly define the culture associated with a group of people more than dining out. Will the culture associated with dining out automatically return or will we need to re-learn what it means to break bread in public, raise a glass, and celebrate being alive?

Customer Experience 494

Customer Experience Customer Service Dine-in Sports 494

Culinary Cues

SEPTEMBER 26, 2020

What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward? Your employees know that this is not the best way to start a dining experience. The question is: “What’s the answer?”

Kitchen Safety 335

Kitchen Safety Back of House Front of House Customer Experience 335

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 391

Menu Seasonal Menu Front of House Café 391

Culinary Cues

JANUARY 12, 2021

This place tucked away in the hills of the northeast represented the epitome of culinary arts in their American Plan dining room. This place tucked away in the hills of the northeast represented the epitome of culinary arts in their American Plan dining room. Each line cook during service had one dish to prepare completely.

Seasonal Menu 471

Seasonal Menu 2005 Hotels Customer Service 471

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Culinary Cues

MAY 15, 2021

Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. It also means that more significant time must be spent training service staff how to upsell and create enhanced customer value. What if……happens? How will we react?”

Customer Experience 390

Customer Experience Cash Management Customer Service Front of House 390

Culinary Cues

APRIL 26, 2020

What will our restaurants physically look like with social distancing, how will we be able to interact with guests at service, how will our kitchen teams function as a unit, what changes will be necessary for our menus to be effective, and what role will take out and delivery play in every restaurant concept?

Guest Recovery 312

Guest Recovery Kitchen Safety Customer Service Food Safety 312

Culinary Cues

JANUARY 23, 2021

In the restaurant business there are really only two ways to view profit: a very small amount of profit balanced by very significant volume, or a significant amount of profit on far less volume. How you approach the design of your restaurant in this regard will determine nearly everything else. So what is contribution margin?

Point of Sale 450

Point of Sale Front of House Back of House Fine Dining 450

Restaurant365

APRIL 16, 2021

Online ordering is growing 300% faster than dine-in traffic and has become a lifeline for many restaurants. With the demand for takeout being at an all-time high, restaurants have turned to ordering services like Grubhub and UberEats to connect with new local customers looking for food. Captures Valuable Customer Data.

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Typsy

MAY 11, 2021

As your restaurant looks forward to offering in-person dining again, you may want to try innovative approaches to customer experience. Even though investing in technology can be a little daunting at first, it will help improve your customer service as well as help your restaurant grow and succeed.

Technology 183

Technology Loyalty Program Customer Experience Customer Service 183

Culinary Cues

FEBRUARY 28, 2021

We know them by name, we oftentimes buy their products and services, we read about their success, and we aspire to be like them in some small way. Now here is the kicker – excellence has very little to do with the price you charge or the type of product or service you provide. Mediocrity has no place in their vocabulary.

Uniforms 449

Uniforms Fine Dining Small Business Customer Service 449

Restaurant365

NOVEMBER 6, 2020

” You rapidly shifted operations and resources between different order modes, most likely approaching dine-in, delivery, takeout, or drive-thru differently. ” You rapidly shifted operations and resources between different order modes, most likely approaching dine-in, delivery, takeout, or drive-thru differently.

Dine-in 113

Dine-in Delivery Ordering Point of Sale 113

Culinary Cues

APRIL 30, 2020

Whichever side of the question you find yourself on – there is no denying that the constraints will be significant, customers will be very leery about entering a restaurant, and initial sales will never be enough to keep a restaurant solvent. This is absolutely essential if you want your customers to return.

Point of Sale 308

Point of Sale Customer Service Customer Experience Cash Management 308

Culinary Cues

NOVEMBER 6, 2022

My professional life has been dedicated to the kitchen, the people of restaurants, the ingredients and their source, the process and the adrenaline, the service and an opportunity to make people happy, and of course those plates as they slide down the pass. They are all part of my passion for the preparation and service of food.

Food Truck 397

Food Truck Customer Service Customer Experience Food Supply 397

Culinary Cues

FEBRUARY 13, 2022

The good news is that restaurants are beginning to see an increase in sales as more and more customers return to in person dining in addition to their new habit of ordering for home delivery. There are a number of possible solutions, but not all of them positive. SKILL SET: A cook’s repertoire will need to expand.

Compost 440

Compost Fine Dining Waste Café 440

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Get Your Kitchen and Menu Ready to Go ??

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Culinary Cues

APRIL 25, 2021

At the other extreme – an extraordinarily prepared, multi-course meal, touched by accomplished cooks, presented on a plate of fine china, in a pristine environment, with attentive service and complemented by exceptional wines will reveal all that food might attempt to be. I find it very interesting how diverse the food experience is.

Food 421

Food Fine Dining Café Customer Experience 421

Clover - Restaurants

MAY 2, 2024

What is concierge service? While luxury is often associated with concierge services, all they really mean is a personalized customer experience. That kind of experience can be offered by all types of small businesses–from restaurants to retail shops to service businesses.

Customer Service 52

Customer Service Loyalty Program Healthcare Social Media 52

Culinary Cues

JULY 12, 2020

Meticulous plate presentations do not apply, the basic rules of thumb: “hot food hot, cold food cold” are a stretch when a guests meal is placed in disposable containers for re-heating at home, and the showmanship of service is relegated to passing a bag of food through a car window.

Front of House 407

Front of House Back of House Dine-in Food Truck 407

Culinary Cues

MAY 12, 2022

We deal with highly perishable goods, unpredictable customer behavior, swinging door staffing, and constantly escalating cost of goods. These are the restaurants where dining is much, much more than just consuming food. I get it, profit in restaurants is sometimes hard to come by. It’s so hard to make money on that 10 oz.

Pricing 355

Pricing Training Consumer Goods Customer Experience 355

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. Benefits for Foodservice Providers For foodservice providers, the benefits are manifold.

Dietary Restrictions 78

Dietary Restrictions Online Ordering Customer Experience Catering 78

7 Shifts

JULY 24, 2020

While you must follow the strict guidelines to ensure the safety of your staff and customers, that’s not to say you can’t take advantage of an empty restaurant to improve your knowledge of restaurant management, running a business, and creating a recipe for success when you eventually get back to business as usual. Published: 2009 ??

Book 370

Book Management Management Restaurant Law 370

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Goliath Consulting

JUNE 8, 2023

Welcome to the Goliath Consulting Group blog, where we share valuable insights and expert advice to help you excel in the competitive restaurant industry. From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph.

Dietary Restrictions 78

Dietary Restrictions Email Marketing Social Media Customer Experience 78