2021 Blog Customer Experience Guest Recovery 
Modern Restaurant Management
JULY 20, 2021
This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020.
Goliath Consulting
DECEMBER 12, 2020
In our last restaurant technology blog, we discussed COVID-19 pandemic’s impact on the growth and development of AI voice technology and how it was quickly modernizing the drive-thru operations as we know it (1). In 2021 and beyond, cameras will not be a simple surveillance tool. COVID-19 Safety. Touchless Service.
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Restaurant365
DECEMBER 11, 2020
As 2021 begins, there are many restaurant management best practices that can be applied to strengthen your business, in the short and long term. Here are 11 tips to set yourself up for success in 2021. Your cash flow may have been tight in 2020, so 2021 is the time to focus on your cash flow recovery and next steps.
Hot Schedules
NOVEMBER 3, 2021
For these travelers, the dining experience will be back on the menu. 2021 was the Year of the Chickpea, and the trend will carry into 2022 – not just humus, but new products coming to market like chickpea-based ice cream, pastas, and flour. Also consider doing tapas-style dishes with your menu staples or customer favorites.
Modern Restaurant Management
AUGUST 16, 2021
Consumer spending at restaurants was up +32 percent in the April-May-June 2021 quarter compared to the same quarter last year, and for a pre-pandemic view, flat compared to the same quarter in 2019. The restaurant industry has made progress restaffing, but job recovery for the industry is lagging the overall economy. “The U.S.
Modern Restaurant Management
AUGUST 3, 2020
Nearly six months into the crisis that rocked the restaurant industry, Upserve asked customers to complete a survey about how restaurants have been affected by the COVID-19 crisis. They asked customers what their biggest challenge was due to COVID: Food cost or supply chain issues. How Have Restaurants Been Affected by Covid-19?
Black Box Intelligence
JUNE 24, 2021
What has 2021 looked like for the restaurant industry so far? Tracking your business metrics and benchmarking them against the rest of the industry can help you understand where you stand, and whether you need to make adjustments to attract the right customers. How large is the restaurant industry 2021? million people.
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