Restaurant365

NOVEMBER 19, 2019

To prepare for the new year, restaurant owners, operators, and managers need to start planning now. Here are the top 10 operational challenges restauranteurs should expect in 2020: 1. New training methods focus on thorough cross-training, an emphasis on company mission and values, and solid management team structures.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 195

2022 Mobile Ordering Guest Recovery Point of Sale 195

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. Indoor dining closures, staff shortages and the supply chain are ongoing issues, especially as the Delta and Omicron variants continue to spread.

Technology 144

Technology Front of House Online Ordering Back of House 144

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Here are their responses. To read part one, click here.

2021 228

2021 Mobile Ordering Loyalty Program Kitchen Safety 228

Focus POS

DECEMBER 22, 2021

A Recipe for Successful Restaurant Management. The pandemic caused added pressure in 2020, with sales down $239 billion from expected levels and employment dropping 3.1 Technology for Successful Restaurant Management. Online ordering. Being able to offer more than just dine-in channels is key to bringing in new revenues.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 183

2021 Fast Casual Mobile Ordering Guest Recovery 183

Apicbase

FEBRUARY 29, 2024

million tons in 2020 and 12 million tons in 2021. 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. million tons in 2020 and 12 million tons in 2021. million tons in 2020 and 12 million tons in 2021. Let’s dig in. In the previous year, it was 17%.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. “The post-COVID dining experience will no doubt be different. . “The post-COVID dining experience will no doubt be different.

Webinar 156

Webinar Mobile Ordering Loyalty Program Online Ordering 156

Restaurant Clicks

FEBRUARY 17, 2020

Tableside ordering. Online ordering. Inventory management. Menu management. Reputation management. Table management. TouchBistro has an easy-to-use, intuitive interface, but it also comes with 24/7 support and training so that employees can easily manage it. Tableside ordering. Menu management.

POS 78

POS 2020 Point of Sale Loyalty Program 78

Restaurant365

DECEMBER 4, 2020

Certainly, 2020 brought challenges for the restaurant industry that most owners and operators didn’t see coming. To prepare for the new year, restaurant owners, operators, and managers need to start planning now. COVID-19 has prompted massive changes in how restaurants operate. Generating enough revenue to break even.

2021 78

2021 Operations Mobile Ordering Social Media 78

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 142

2024 2023 Food Order 2013 142

The Restaurant Times

AUGUST 23, 2021

From placing orders by phone to directly ordering via apps, ordering from restaurants has undergone a revolutionary shift, especially post COVID-19. In the pre-COVID times, online ordering was used to compliment the dine-in services of restaurants. However, since 2020, the scenario has been the opposite.

Online Ordering 59

Online Ordering Ordering Mobile Ordering Food Order 59

Restaurant365

APRIL 16, 2021

Today, consumers want convenient and easy ways to order food from your restaurant. Luckily, that’s what an online ordering system can do for you. Statista notes that in 2020, 760 million users were using online ordering for their restaurant takeout and delivery orders, a 20% increase year-over-year.

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Restaurant365

MAY 7, 2020

As states and localities start to reopen, restauranteurs begin to prepare for transitioning from off-premise channels to reopening their dining rooms, albeit in a limited approach. Most states have issued executive orders that provide specific requirements that must be followed in order to reopen dining rooms.

Food Safety 142

Food Safety Cash Management Point of Sale Social Media 142

ChowNow

MARCH 10, 2021

When you’re researching online ordering providers like ChowNow for your restaurant, you’re bound to have questions. ChowNow builds restaurants their very own online ordering systems. One: We connect their online ordering to their profiles on the world’s most popular sites, like Google, TripAdvisor, Instagram, and more.

Online Ordering 78

Online Ordering Email Marketing Loyalty Program Website Management 78

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

OCTOBER 29, 2021

I argued that, as consumers gradually become more acclimated to tech-enabled options like mobile ordering and click-and-collect, we were going to see chargebacks become more of a concern. The reason: a flood of chargebacks coming in through online ordering apps. For many, embracing new technology was the only way forward.

Mobile Ordering 98

Mobile Ordering Online Ordering Customer Service Food Order 98

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Data showed that the average monthly amount of single loyalty program user spent on food orders in 2020 was almost double compared to a non-user. Customer loyalty programs are trending (and profitable).

Loyalty Program 88

Loyalty Program 2021 Mobile Ordering Customer Experience 88

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Data showed that the average monthly amount of single loyalty program user spent on food orders in 2020 was almost double compared to a non-user. Customer loyalty programs are trending (and profitable).

Loyalty Program 78

Loyalty Program 2021 Mobile Ordering Customer Experience 78

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Fine and Family Dining Hurt by Holiday Shift. Holiday Traffic Not Enough. Same-store sales growth was 1.6

2019 94

2019 Compost Mobile Ordering Point of Sale 94

Modern Restaurant Management

SEPTEMBER 15, 2021

This edition of MRM Research Roundup features Canadian dining trends, American eating patterns, best and worst cities for burgers and pumpkin spice to the rescue. Dining Trends in Canada. Hiring Crisis Facts. That's because a whopping 85 percent of restaurant owners now report it’s very difficult to find the right help.

2021 151

2021 Loyalty Program Retail Online Ordering 151

Modern Restaurant Management

FEBRUARY 4, 2020

He also previously worked with Taco Bell Corporation and Mobil Oil Corporation. PPX Hospitality Brands will manage two restaurant groups headquartered in metro Boston, the aforementioned Smith & Wollensky, and The Strega Group, a collection of Italian chophouses recently acquired from the Varano Group. The foundation is here.

Online Ordering 107

Online Ordering Hospitality Leadership Design 107

ChowNow

AUGUST 26, 2021

Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. The media has started to call these problems in the restaurant industry “ digital dine and dash.”. As a safety net, operators may also take photos of their orders or require customers to show their IDs when picking up food.

Operations 78

Operations Online Ordering Food Safety Mobile Ordering 78

Touch Bistro

MAY 31, 2021

The pandemic has tested the restaurant industry’s resilience and forced many to adapt in order to survive, including the rapid adoption of restaurant online ordering software. Get Online Ordering Signs for Your Restaurant. Let your customers know how to order takeout and delivery from you. Download Now.

Online Ordering 52

Online Ordering Ordering Social Media Mobile Ordering 52

Rocket Fuel

DECEMBER 1, 2022

Restaurant owners and franchisees in years past could rely on quick service, clean dining rooms, and friendly staff to stay afloat, but the scene has changed dramatically over the last decade. With the 2020 COVID-19 pandemic, the ordering process has changed, and the delivery channel skyrocketed. An administrative interface.

Online Ordering 52

Online Ordering Ordering Point of Sale Mobile Ordering 52

Modern Restaurant Management

OCTOBER 22, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. QDOBA's New Concept. ” Many of the concepts are designed to grow off-premise sales, including ghost kitchen formats and smaller takeout footprints as low as 1,000 sq.

Franchise 109

Franchise Franchising Loyalty Program Kitchen Safety 109

ChowNow

MARCH 26, 2021

Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. The media has started to call these problems in the restaurant industry “ digital dine and dash.”. As a safety net, operators may also take photos of their orders or require customers to show their IDs when picking up food.

Operations 88

Operations Online Ordering Food Safety Mobile Ordering 88

Touch Bistro

JUNE 2, 2021

However, guest safety is still a top priority and many restaurant are turning to restaurant reservation software to navigate the tricky business of fully reopening their dining rooms. Traditionally, accepting and managing restaurant reservations has been a pretty low-tech operation. That means a big shift has to happen soon.

Reservations 98

Reservations 2021 Online Ordering Book 98

The Restaurant Times

JANUARY 27, 2022

Before the coronavirus outbreak in 2020, the UK restaurant and foodservice industry experienced a period of massive growth, and revenues showed an increasing trend over the years. Restaurant industry revenues were expected to fall by around 33 percent in 2020. Source: Statista. 6 Ways To Get Competitive Advantage For Your Restaurant .

Fine Dining 52

Fine Dining Customer Service Customer Experience Mobile Ordering 52

The Restaurant Times

OCTOBER 24, 2021

Nobody could have predicted that the pandemic, which culminated in total lockdown in March 2020, would have such severe financial consequences. Since there is no real storefront or dining area with ghost kitchens, you just need a few back-of-house employees to fulfil online orders. billion by 2023. . billion valuation.

Kitchen Safety 52

Kitchen Safety Online Ordering Mobile Ordering Food Order 52

Modern Restaurant Management

AUGUST 14, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Virtual Barbecue Pit. All locations will serve guests via delivery through a virtual kitchen facility. ” Dickey’s is now offering a franchise discount for existing Owners Operators.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

ChowNow

AUGUST 29, 2019

When customers have a positive experience, 41% will recommend your restaurant to friends and family, and 60% will come back to dine again. It is estimated that at least 69% of the entire US population orders goods online. Creating an efficient online ordering experience for your customers is not only recommended—it’s a necessity.

Customer Experience 60

Customer Experience Delivery Online Ordering Management 60

Modern Restaurant Management

OCTOBER 16, 2019

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. Ono Food Co. Ono Food Co.

Food Truck 101

Food Truck Customer Service Customer Experience Front of House 101

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. We’re seeing major shifts in menu creation, procurement, and dining habits. With smart food ordering — meaning leveraging tech for inventory management and vendor selection — operators can cut down on food waste by 80%.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Yelp's Economic Impact Report.

2020 177

2020 Travel Food Safety Consumer Goods 177

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. Some highlights inlcude: Consumers' projected dining out frequency.

2020 172

2020 Mobile Ordering Guest Recovery Customer Service 172

Modern Restaurant Management

OCTOBER 16, 2020

This edition of MRM Research Roundup features hot fall flavor trends, pandemic dining habits, National Coffee Day winners and what Gen Z audience wants. The contradiction between people’s claimed fear about in-restaurant dining and actions is a likely result of access to outside dining options during the summer months.

2020 208

2020 2030 Hotels Food Safety 208