Modern Restaurant Management

JULY 6, 2020

In May 2020, Governor John Bel Edwards of Louisiana signed three bills into law providing Louisiana businesses with protection from most lawsuits involving COVID-19 deaths or injuries. The bills took effect immediately and are retroactive to March 11, 2020. The original deadline to apply for the loans was June 30, 2020.

2020 151

2020 Restaurant Law Employee Relations Online Ordering 151

Restaurant Clicks

MARCH 4, 2020

Ordering food in is more popular than ever, and with food delivery apps , it’s easier than ever. The market is saturated with food delivery services that offer online ordering platforms and delivery right to your door, with abundant restaurants available online. Choosing a restaurant delivery service can be difficult however.

Delivery 98

Delivery 2020 Food Online Ordering 98

Modern Restaurant Management

DECEMBER 16, 2020

This marks the first time the restaurant industry and third-party delivery companies have come together to create guidelines and culminates a year-long effort by the Association to develop national policies based on the experiences of restaurant operators of all sizes. & Canada. ”

Delivery 189

Delivery Food Safety Online Ordering Food Order 189

Deliverect

DECEMBER 7, 2020

Just as everyone was making their predictions for 2020 this time last year, a certain black swan event came along and caused a bit of a stir. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. What does the future look like for restaurant ordering and delivery tech?

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Relay's technology dispatches couriers to restaurants who have pending delivery orders. Here are their responses.

2020 180

2020 Online Ordering Fast Casual Point of Sale 180

Deliverect

DECEMBER 7, 2020

Just as everyone was making their predictions for 2020 this time last year, a certain black swan event came along and caused a bit of a stir. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. What does the future look like for restaurant ordering and delivery tech?

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Modern Restaurant Management

OCTOBER 1, 2020

Many have started offering their menus on third-party delivery websites. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Looking at the data proves much of what we already know.

Delivery 197

Delivery Loyalty Program Download Online Ordering 197

Modern Restaurant Management

JANUARY 22, 2021

“While this 2020 required us to pivot, we’ve been able to stay focused on maintaining our position as the fastest growing fast casual brand,” said Swenson, who joined Dave’s Hot Chicken at the tail-end of 2019. Good 2020 for Mountain Mike's. ” Naf Naf Expands in Dallas Area. Army Officer.

Franchise 203

Franchise Franchising 2020 2021 203

Cheetah

APRIL 26, 2021

But one thing, in particular, can make all the difference between a successful food truck business and a total debacle: Choosing the right food delivery system. In this article, we look at the new delivery trends that are already taking over the food truck industry and how to choose the one that’s right for your mobile eatery business.

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Food Truck Delivery 2021 Mobile Ordering 148

Modern Restaurant Management

OCTOBER 21, 2020

Raise your hand if your 2020 marketing plan included messaging about wearing a mask. Curbside takeout and no-contact delivery are the norms. Curbside takeout and no-contact delivery are the norms. And when it comes to those marketing plans, 2020’s lessons will, at least, provide good advice for 2021 and the years to come.

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2021 2020 Marketing Social Media 197

Modern Restaurant Management

JANUARY 8, 2021

Ninth Circuit Dismisses Popcorn Class Action : On December 4, 2020, the Court of Appeals for the Ninth Circuit affirmed a district court’s dismissal of a class action lawsuit regarding partially hydrogenated oils in Pop Secret popcorn, finding a lack of Article III standing. On July 8, 2020, Maine Governor Janet T. Legislation.

2020 186

2020 Restaurant Law Food Safety Employee Relations 186

Modern Restaurant Management

SEPTEMBER 16, 2020

Delivery, takeout and drive-thru. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic. Those using delivery “much more” jumped from 19 percent in April to 37 percent in August. Chief among those habits?

Delivery 203

Delivery Loyalty Program Online Ordering Dine-in 203

Modern Restaurant Management

DECEMBER 17, 2020

The 2020 holiday season may not offer the same gatherings, parties and hoopla of years’ past, but diners are making sure it is still filled with amazing food. Now is the time to invest in delivery : Delivery and takeout orders continue to increase, up 14 percent since the pandemic. Diners Show Holiday Spirit.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Modern Restaurant Management

FEBRUARY 27, 2020

2020 State of the Restaurant Industry. The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining.

2020 192

2020 Influencer Point of Sale Food Safety 192

Cheetah

APRIL 12, 2021

In this article, we dive into the food delivery boom and how it could change how the industry does business for years to come. To say that ghost kitchens and third-party delivery services are experiencing a boom would be a gross understatement. Increased Demand for Food Delivery. In 2020, the four companies raked in roughly $5.5

Delivery 148

Delivery Food Online Ordering 2030 148

Modern Restaurant Management

AUGUST 31, 2020

Seventh Circuit Rules that Grubhub Delivery Drivers Must Arbitrate Wage Claims : On August 4, the Court of Appeals for the Seventh Circuit upheld an arbitration clause and held that Grubhub delivery drivers must arbitrate their claims that the company misclassified them as independent contractors. Administrative Developments.

2020 164

2020 Restaurant Law Agriculture Compost 164

Modern Restaurant Management

APRIL 15, 2020

Free delivery – Free delivery was cited by nearly half of all survey respondents as something stores and restaurants can do to earn their business during COVID-19. This indicates that free delivery is quickly becoming an expectation or at least a defining reason for choosing one brand over another. Gift Card Sales Boom.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Deliverect

JANUARY 18, 2021

2020 was a huge year for off-premise dining. For some that meant stepping up their already hot delivery game using the latest tech. Many had never thought about offering delivery as a channel before because it just wasn’t right for their brand of food and service. 2020 made restaurants rethink off-premise strategy.

Delivery 145

Delivery Back of House Fine Dining Customer Experience 145

7 Shifts

OCTOBER 15, 2020

Takeout & delivery are changing the way restaurants operate ?? It’s no surprise that takeout and delivery channels have become critical for restaurants worldwide as COVID regulations force restaurants to close their dining areas. Even now, restaurants in New York remain at 25% seating 8 months after the crisis first began.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

MARCH 3, 2020

California Supreme Court Defines Hours Worked : On February 13, 2020, the California Supreme Court interpreted what “hours worked” means under California law in an employment case involving Apple that may have repercussions in the restaurant industry. The law went into effect on January 1, 2020. Litigation.

2020 122

2020 Restaurant Law Employee Relations Mobile Ordering 122

Modern Restaurant Management

JUNE 18, 2020

Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out. Food and Alcoholic Delivery. There remains a high uptake of food delivery across the four states, with 67 percent of consumers having ordered take-out/delivery of food in the last two weeks, and 14 percent a delivery with alcohol.

2020 184

2020 Guest Recovery Kitchen Safety Online Ordering 184

Goliath Consulting

AUGUST 2, 2022

The restaurant industry saw a significant increase in delivery and takeout during the COVID-19 lockdown. However, most restaurants were still getting more delivery orders than ever. Restaurants found that ramping up their delivery services had mitigated some of their losses from in-person dining during 2020 and 2021.

Delivery 78

Delivery Online Ordering Food Website Management 78

Modern Restaurant Management

AUGUST 17, 2020

Americans preferred to pick-up their food (38 percent US vs. 22 percent UK), while the UK preferred home-delivery (57 percent UK vs. 33 percent US). Restaurants vs. delivery services. Despite the popularity of third-party delivery apps, many consumers prefer to interact directly with the restaurant itself. percent and 11.3

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2020 Loyalty Program Mobile Ordering Fast Casual 197

EATER

JANUARY 21, 2021

It’s probably not Uber Eats, Postmates, or Grubhub 2020 was an undeniably big year for food delivery. Benefitting the most from this disruption to an already broken food supply chain are third-party delivery apps, such as UberEats, Grubhub, and DoorDash. When did delivery apps get so powerful?

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Delivery Customer Service Food Order Online Ordering 126

Focus POS

AUGUST 7, 2020

It caters specifically to online orders, and is usually a delivery-only restaurant. Now, they opt for safer alternatives, like online ordering and delivery. Because it operates via delivery, it can be located almost anywhere. Meet Delivery Demand . Delivery demand is up across the board.

2020 167

2020 Front of House Kitchen Safety Back of House 167

Open for Business

MAY 9, 2023

Third-party delivery is booming like never before. In 2020, third-party delivery exploded because it gave restaurants a vital revenue stream during the pandemic. But even now that guests have long since returned to on-premise dining, demand for delivery remains high and shows no signs of going anywhere. billion by 2027.

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Delivery 2023 Loyalty Program Customer Service 78

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 189

2020 Website Management Online Ordering Point of Sale 189

Typsy

JULY 8, 2020

Even before 2020, delivery service was looking like the way of the future when it comes to the restaurant business. Restaurant-to-customer food delivery was already anticipated to explode in the early 2020s, and market research now forecasts global market growth of over $40 billion by 2023. and then COVID happened.

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Delivery Food 2023 Customer Service 174

7 Shifts

MARCH 25, 2022

Coming out of 2020, few restaurant types were better prepared for the new normal than quick service and fast casual. With the growth of digital ordering and delivery, there is less reliance on more front of house roles, with the brunt of the work being shifted to the kitchen. Data Methodology.

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Fast Casual Casual Front of House Point of Sale 370

Hot Schedules

JUNE 25, 2020

New Minimum Wages Rates in Effect July 1, 2020. We spoke to COO of Smokey Bones to discuss their strategy behind the ghost kitchen partnership with Kitchen United and their focus on enhancing the delivery experience by adopting a technology-first culture. Smokey Bones Successful Expansion to Ghost Kitchen Operations.

2020 147

2020 Kitchen Safety Restaurant Law Website Management 147

EATER

MAY 5, 2021

The pandemic has forced restaurants to accommodate delivery in order to stay relevant. Although we did offer delivery, our menu decisions, like most of our decisions, had up until that point prioritized the entire dining room experience. were for delivery — an even split that is not atypical. Tricky_Shark/Shutterstock.

Delivery 117

Delivery Back of House Food Order Online Ordering 117

Modern Restaurant Management

JANUARY 16, 2020

For instance, the growth of delivery led to uncharted operational struggles, with more business came heightened compliance risks and of course, with more customers came labor-related headaches. The Delivery Dilemma. However, navigating the delivery landscape is much easier said than done. Compliance Is Key.

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2019 2020 Employee Relations 2030 185

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. Among the key findings in the report: Third-party delivery is up 29.8

Mobile Ordering 52

Mobile Ordering Delivery Operations 2023 52

The Restaurant Group

DECEMBER 3, 2020

Key Restaurant Industry Takeaways for 2020 – Challenges and Innovations. With a challenging and unprecedented 2020 nearly behind us, it is useful to take stock and pause to review the year’s challenges and opportunities. This year has seen the rise of fine-dining delivery. Online Ordering, Delivery, and Curbside.

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2020 Online Ordering Fine Dining Food Safety 78

Focus POS

DECEMBER 11, 2019

Approaching 2020, restaurants need to make a conscious shift toward offering future-facing operations with the ability to meet the expectations of their customers. Online and mobile ordering adds value and convenience to the customer journey— 40% of customers prefer to order online for quick pickup and delivery. Loyalty Perks.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Deliverect

JANUARY 18, 2021

2020 was a huge year for off-premise dining. For some that meant stepping up their already hot delivery game using the latest tech. Many had never thought about offering delivery as a channel before because it just wasn’t right for their brand of food and service. 2020 made restaurants rethink off-premise strategy.

Delivery 84

Delivery Back of House Fine Dining Customer Experience 84

Hot Schedules

JANUARY 27, 2020

Top Restaurant Industry Trends to Know for 2020. On top of those issues, restaurateurs also dealt with increasing food costs and the operational questions presented by third-party delivery. . In light of these changes, what should operators prepare for as we head into 2020? The Top Restaurant Industry Trends to Know for 2020.

2020 117

2020 Webinar Employee Relations Allergens 117