Modern Restaurant Management

SEPTEMBER 15, 2020

” According to a survey conducted by the National Restaurant Association, the restaurant industry is expected to lose $240 billion by the end of 2020. These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. Each member of the coalition is committed to responsibility.

Fast Casual 132

Fast Casual Casual Menu Mobile Ordering 132

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 173

2020 Fast Casual Point of Sale Online Ordering 173

Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. Good 2020 for Mountain Mike's.

Franchise 199

Franchise Franchising 2020 2021 199

Modern Restaurant Management

SEPTEMBER 17, 2020

Our research estimates that for 2020, at least 100,000 restaurants will close, but the initial scope of closures won’t be known until government statistics are released in the months ahead. Here's what they found: The average American is ordering 2.4 takeout orders each week – and spending $67 per week.

2020 186

2020 Food Safety Food Supply Kitchen Safety 186

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

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Mobile Ordering Marketing Menu Fast Casual 199

Modern Restaurant Management

OCTOBER 26, 2021

Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. It’s more about mobile ordering and the experience.

Mobile Ordering 215

Mobile Ordering Fast Casual Download Customer Experience 215

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

JULY 1, 2020

This report’s results are based on surveys conducted over a 12-month period from April 2019 to March 2020—the month when the first U.S. They found: 2020 started off positive for the chains, with Olive Garden topping the group at a 13.3 percent in 2020. percent during the same period in 2020. percent in 2020.

2020 178

2020 Travel Food Safety Consumer Goods 178

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

2020 135

2020 Kitchen Safety Consumer Goods Point of Sale 135

Modern Restaurant Management

JANUARY 22, 2020

Online Ordering and Mobile Apps. Unlike before, when you had to memorize the delivery numbers of your favorite fast-food chains, you can now order in with just a click. Thanks to the arrival of food delivery applications, the casual diner can now satisfy his or her cravings whenever he or she pleases. Self-Service Tech.

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Customer Service 2020 Social Media Mobile Ordering 227

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 153

2021 Fast Casual Mobile Ordering Social Media 153

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19. In the U.K.

2020 163

2020 Fast Casual Food Safety Guest Recovery 163

Modern Restaurant Management

FEBRUARY 17, 2021

restaurants, the industry demonstrated its resiliency against a variety of headwinds throughout 2020 by rising from a -35 percent traffic decline in April to a -11 percent visit decrease in December compared to year ago, reports The NPD Group. Like digital ordering, carry-out, delivery, and drive-thru were also growing before the pandemic.

2021 186

2021 Mobile Ordering Loyalty Program Download 186

Modern Restaurant Management

JANUARY 31, 2020

Three crucial sectors dragged down the local economy in 2019 and each one is expected to keep falling in the beginning of 2020. The weakest business categories varied by type and price point, and included stores selling mobile phones, shoes, and appliances. Delivery and To-Go orders are up 14 percent. and Connecticut.

2020 164

2020 Loyalty Program Point of Sale 2019 164

Modern Restaurant Management

JUNE 18, 2020

As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. There remains a high uptake of food delivery across the four states, with 67 percent of consumers having ordered take-out/delivery of food in the last two weeks, and 14 percent a delivery with alcohol.

2020 157

2020 Guest Recovery Kitchen Safety Online Ordering 157

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Many rules that held true prior to 2020 no longer apply, so restaurant owners are exploring new boundaries that resonate with the post-pandemic world.

2023 192

2023 Loyalty Program Mobile Ordering Consumer Goods 192

7 Shifts

SEPTEMBER 20, 2021

Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

APRIL 13, 2021

7tasks allows Mark’s servers or bartenders to check off their tasks on their own mobile devices, eliminating the need for a central hub and reducing shared touch surfaces —a major key for the Canyons team in transitioning from pen and paper lists. The team made more than 3,000 logbook entries in 2020 alone. A more engaged staff ??

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Front of House Point of Sale Back of House Franchise 370

Modern Restaurant Management

MAY 5, 2021

CGA’s latest sales data reveal significant increases compared to performance in 2020, during one of the worst periods of decline when full lockdown restrictions were in place. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020. Positive Signs for On-Premise. California. " Beverage Insights.

2021 189

2021 Loyalty Program Coupons Fast Casual 189

Modern Restaurant Management

APRIL 20, 2021

In the hospitality industry today, it’s imperative to have up to date technology solutions with features that allow for contact-free planning, ordering, payments and delivery/pick-up. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future.

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2021 Online Ordering Mobile Ordering Guest Recovery 185

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

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Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

MAY 27, 2021

Smart fast-casual concepts were laying the groundwork for their own off-premise future – reconfiguring stores for majority carry-out business and installing drive-through lanes of their own. As consumers, the vast majority of our decisions aren’t deliberate at all; they happen in the automatic, shortcut-driven part of our brains.

Mobile Ordering 212

Mobile Ordering Airlines Fast Casual Coupons 212

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Mobile experiences will become tailored to a wider audience through increased adoption.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Restaurant Clicks

FEBRUARY 17, 2020

Tableside ordering. Online ordering. Tableside ordering. Tableside ordering. Online order integration. Toast fits a wide range of venues, from coffee shops to upscale restaurants to online orders, so it’s great for businesses with various service offerings or those looking to expand. . Online ordering.

POS 78

POS 2020 Point of Sale Loyalty Program 78

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 So what’s next?

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Delivery Kitchen Safety Social Media Online Ordering 138

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

Fast Casual 141

Fast Casual Food Safety Loyalty Program Customer Experience 141

Modern Restaurant Management

MARCH 31, 2020

Casual dining's share of restaurant visits was in free-fall from the 15th to the 22nd, and now has reached a more stable trend. In a newly released deck, it shows the steep decline of foot traffic to America’s businesses in March 2020 due to the spread of Covid19 and associated governmental “shelter in place” orders.

2020 101

2020 Food Safety Kitchen Safety Consumer Goods 101

Black Box Intelligence

MARCH 4, 2021

Chipotle Mexican Grill introduced Chipotlanes in 2019 and accelerated rollouts of the drive-thru system in 2020. These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. Frustration felt by the guest can be mitigated simply by being transparent with how long an order will take.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. You can see which other restaurants they frequent, too, and the types of items they order from those places.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. Here’s the kicker: Gen Z will make up 40 percent of all consumers by the end of 2020. In 2020, meet Gen Z where they live. More opportunities.

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Marketing Social Media Fast Casual Influencer 191

Modern Restaurant Management

MARCH 15, 2021

They need to know if your brand is fun and casual, professional and fast-paced, or passionate and customer-service oriented. As 2020 has taught everyone in the restaurant industry, adaptation is key to success and survival, especially during challenging times. Inherently, franchises want to join a brand that matches their personality.

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Franchise Franchising Employee Relations Fast Casual 204

The Restaurant Times

OCTOBER 3, 2023

In this article, we explore the fascinating insights derived from this episode of Restrocast by Ashish Tulsian featuring Karl Goodhew, offering a glimpse into the captivating transformation of a retail tech leader into a visionary figure in the world of fast-casual dining.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

DECEMBER 28, 2020

Those that are continuing to prosper had their technological house in order prior to the pandemic. such as using mobile messaging to keep customers informed while their food is being prepared and provide a mechanism for informing restaurants when they have arrived to pick up their order. Our outlook for 2021 is optimistic.

2021 186

2021 Kitchen Safety Food Safety Mobile Ordering 186

Modern Restaurant Management

JANUARY 15, 2021

The chains’ carry-out, drive-thru, and delivery orders soared throughout the pandemic as consumers looked for relief from preparing most of their meals at home. Quick service customer transaction declines bottomed out in April with a decline of -35 percent versus year ago, but quickly improved as shelter-at-home orders were lifted.

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2021 Fast Casual Fine Dining Point of Sale 140

Modern Restaurant Management

JULY 20, 2021

Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack periods, were down -5 percent in May 2021 compared to May 2020, and for a pre-pandemic view, down -11 percent compared to same month two years ago.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

JULY 1, 2021

Looking at trends from hundreds of thousands average daily orders, Grubhub's mid-year report checks in on what has shaped 2021 thus far, including the top trending foods, popular restaurants across the country, and what we can expect to see more of in the second half of the year. Top Vegan Orders. Top Alcohol Orders.

2021 124

2021 Loyalty Program Mobile Ordering Consumer Goods 124

Apicbase

FEBRUARY 29, 2024

million tons in 2020 and 12 million tons in 2021. 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. In 2023, 52% said they would order from a ghost kitchen, while 24% felt indifferent on the subject, which was consistent with 2021 findings. trillion and $4.8

2024 52

2024 Operations 2023 Loyalty Program 52