Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru.

Front of House 190

Front of House Mobile Ordering Customer Service FOH 190

Modern Restaurant Management

MARCH 25, 2021

In just three weeks, they created a native solution that allowed Clover restaurant merchants to enable online ordering for delivery or curbside pickup. This digital innovation has been helpful for small business, with roughly 20 percent of all transaction volume for Clover restaurants running through online ordering.

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Think for a moment about your restaurant’s current online presence. Can they view your menu online?

Marketing 199

Marketing Social Media Mobile Ordering Website Management 199

Modern Restaurant Management

JANUARY 10, 2023

In mid-November, sweetgreen opened its first advanced order vehicle pickup window, “sweetlane” in Schaumburg, Illinois. As the first of its fleet, the “sweetlane” provides an effortless experience for visitors in vehicles to pickup online orders through a drive-up window.

Website Management 177

Website Management Customer Experience Food Order Online Ordering 177

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

Online Ordering 156

Online Ordering Ordering 2024 Hiring 156

Modern Restaurant Management

MARCH 30, 2021

A helping of BBQ and big data are served up in this episode of The Main Course as host Barbara Castiglia of Modern Restaurant Management (MRM) magazine chats with Joe Tenczar, Chief Strategy Officer at Sonny’s BBQ. They use Olo for online ordering, which allowed them to open up new channels and integrate with third-party delivery.

Magazine 166

Magazine Online Ordering Information Dine-in 166

Modern Restaurant Management

JUNE 20, 2023

The restaurant industry has generally seen an increase in online orders since the start of the pandemic. It means more restaurant businesses now have an online presence. But after you generate positive reviews on these online sites, you need to showcase them on your other marketing platforms. Here are four strategies: 1.

Social Media 199

Social Media Email Marketing SEO Consumer Goods 199

Focus POS

DECEMBER 22, 2021

FSR magazine reports that 60 percent of restaurants don’t make it past their first year, and 80 percent go out of business within five years. Online ordering. Due to the pandemic, many patrons have moved to online ordering to avoid contact with others. Special menu items for online patrons only.

Management 146

Management Management Loyalty Program Online Ordering 146

Modern Restaurant Management

JULY 12, 2023

Key takeaways include: More than half of consumers surveyed (51 percent), felt that independent restaurants have been impacted the most by not having enough staff to take orders, cook food, and handle deliveries – followed by major chains (36 percent) and mid-sized regional restaurants (14 percent).

Customer Experience 167

Customer Experience Food Order Fast Casual Consumer Goods 167

Modern Restaurant Management

FEBRUARY 16, 2022

Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation. You can't scroll news sites without seeing more articles about inflation, but was does it mean for restaurants?

Cash Management 203

Cash Management Food Supply Seasonal Menu Social Media 203

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What will the QSR of the future look like and what role will AI-integrated technologies play?

Customer Experience 185

Customer Experience Entertainment Customer Service Transportation 185

EATER

JANUARY 31, 2024

Every weekend for nearly three decades, Pan judiciously filled orders of the white, fluffy candy from his stall in Toronto’s chaotic, cacophonous Pacific Mall. Tam closed Dragon Papa during the height of the COVID-19 pandemic, transitioning to selling candy online and at food festivals and other events.

Social Media 132

Social Media Online Ordering Hiring Back of House 132

Modern Restaurant Management

DECEMBER 18, 2020

Modern Restaurant Management (MRM) magazine visited with Tap 42's VP of Development Alex Rudolph at the Aventura location just prior to the pandemic. Tap 42 was among the first concepts in South Florida to combine signature architectural design with a chef-driven menu, extensive craft beer list, and handcrafted beverage program.

Leadership 171

Leadership Magazine Online Ordering Outdoor 171

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 106

Loyalty Program Mobile Ordering Website Management Online Ordering 106

Modern Restaurant Management

FEBRUARY 5, 2021

collaborated with OneDine to curate a contactless yet personalized restaurant visit—creating a customized, platform that provides guests full control over ordering, speed of service, and payment. Guests will be able to browse the menu, order, and pay from their personal mobile devices. Guests can contact Eureka! Restaurant Group.

Mobile Ordering 187

Mobile Ordering Airlines Online Ordering Technology 187

Modern Restaurant Management

JANUARY 12, 2022

Modern Restaurant Management (MRM) magazine asked Suzi Tripp, VP of Insights at digital transformation firm Brooks Bell how restaurants loyalty programs are evolving and the importance of having a head of loyalty who understands why people buy, how they buy and how often they buy. Expanding delivery methods.

Loyalty Program 215

Loyalty Program Customer Experience Social Media Online Ordering 215

Modern Restaurant Management

MARCH 27, 2020

Our brand has adapted to this unprecedented situation in several different ways, primarily through digital ordering and special promotions. In terms of promotions, Mighty Quinn’s is offering 15 percent off of all delivery and takeout orders placed through our website and app. Our efforts have not gone unnoticed.

Healthcare 211

Healthcare Social Media Online Ordering Website Management 211

Modern Restaurant Management

JANUARY 28, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. restaurant delivery revenues are expected to reach nearly $80 Billion by 2022 and digital ordering and delivery has grown 300 percent faster than dine-in traffic since 2014.

Delivery 211

Delivery Consumer Goods Online Ordering Customer Service 211

Modern Restaurant Management

JULY 17, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Contactless payments at the table — coupled with the ability to order at more places without having to talk to someone – are now becoming more prevalent in our society.

Online Ordering 184

Online Ordering Communication Customer Experience Magazine 184

Modern Restaurant Management

DECEMBER 5, 2019

It may sound futuristic, but these popular apps feature restaurants that only exist online. Bon Appetit magazine just launched a virtual restaurant in Chicago in partnership with Grubhub and Lettuce Entertain You, the Chicago-based restaurateur. Grubhub, for example, recommends using internet-connect devices to manage orders.

Delivery 157

Delivery Online Ordering Fast Casual Magazine 157

Modern Restaurant Management

AUGUST 23, 2023

To learn more about how loyalty programs are evolving, Modern Restaurant Management (MRM) magazine reached out to Joseph Yetter, the General Manager of Punchh, a PAR Technology Company. Analyze demand patterns to optimize inventory and staffing, ensuring flawless execution, even during peak orders.

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

EATER

JULY 8, 2022

While idle, many industry veterans left foodservice and hospitality altogether; others like ourselves entertained simpler interim concepts in order to ride out the irregularities of the pandemic. But before Joon hit a stride with the online model, demands shifted. Patience for online ordering and takeout grew tenuous.

Online Ordering 110

Online Ordering Seasonal Menu Customer Service Social Media 110

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Also launching today, is a special edition of the company’s Food Fanatics magazine. Tips for pivoting to retail. You can view the special issue here.

Webinar 182

Webinar Loyalty Program Online Ordering Social Media 182

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. Guests are choosing restaurants that require the fewest interactions with people, according to QSR magazine. People also appreciate being able to place an order and pay for delivery online.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. How do you expect people to show up to your restaurant if you’re literally not showing up online?). Clean up your online NAP data. ” decisions.

Fast Casual 193

Fast Casual Dine-in Casual 2022 193

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Also launching today, is a special edition of the company’s Food Fanatics magazine. Tips for pivoting to retail. You can view the special issue here.

Webinar 193

Webinar Mobile Ordering Loyalty Program Online Ordering 193

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. Begin your podcast listening with this episode on digital ordering and payment , featuring Steve Simoni, CEO at Bbot. podcast website.

Coaching 195

Coaching Website Management Email Marketing Retail 195

7 Shifts

MARCH 10, 2021

The pandemic accelerated the rise of contactless solutions like mobile ordering and payment and self-ordering kiosks. Also, a properly optimized website will not only get your business found online, but it will also generate customers and create return business. Community involvement increases brand awareness.

Management 370

Management Management Small Business Email Marketing 370

Restaurant Engine

JUNE 15, 2020

Jonathan Maze, Editor-in-Chief of Restaurant Business Magazine, recently explained how Domino’s Pizza was able to deliver this incredible performance. ” Fifth, Maze says that Domino’s technology, especially web and mobile ordering, helped to maximize customer checkouts. The people order from the restaurant.

2004 142

2004 Operations Mobile Ordering Online Ordering 142

Modern Restaurant Management

FEBRUARY 17, 2021

Modern Restaurant Management (MRM) magazine caught up with Stavrou to discuss how the concept is working with struggling restaurants and the impact it’s having. There is also an increased consumer demand for the convenience of ordering meals for delivery and consumption at home. Foodhaul has raised $1.25 Why the name Foodhaul?

Consumer Goods 186

Consumer Goods Delivery License Hospitality 186

7 Shifts

NOVEMBER 1, 2022

See how they're branding themselves online and across social media and what kind of promotions they're running throughout the week. Your website and social media channels provide a sneak peek into your restaurant experience, so it's essential your online presence is inviting and builds excitement to encourage people to visit.

Seating 222

Seating Email Marketing Marketing SEO 222

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 149

Technology Operations Loyalty Program Point of Sale 149

Restaurant Clicks

NOVEMBER 22, 2021

The menu has plenty of Mexican favorites like made-to-order guacamole and tacos, but you’ll see a lot of regional dishes from Chiapas that are sure to wow your taste buds. That said, definitely order guacamole with homemade chips to start! Order Online. Order Online. Order Online. Order Online.

Seasonal Menu 130

Seasonal Menu Online Ordering Fine Dining Food Order 130

Modern Restaurant Management

MAY 12, 2023

He made sure to recognize customers and address them by name and remember their orders. Modern Restaurant Management (MRM) magazine reached out to Jacquet to learn more. If you can not engage people physically at the restaurant, you have to connect online. What are your views on tech and if it can help engage with the guest?

Franchise 98

Franchise Franchising Customer Service Fast Casual 98

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com.

Online Ordering 209

Online Ordering Back of House Customer Service Small Business 209

Open for Business

NOVEMBER 21, 2022

People want to find restaurants on social media , use their phones to order up dinner , and settle the check without touching their wallet or signing a receipt. Industry experts pack these online classes and lectures with tons of up-to-date information. Restaurant Business Online. QSR Magazine. Join online forums.

Technology 78

Technology Social Media Education Webinar 78

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193