7 Shifts

MAY 31, 2021

With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. Tables and surfaces need to be cleaned frequently so customers don't have to wait too long (and can feel safe when dining at your restaurant). Customer Service. Service Model.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. But it's all part of managing a restaurant!

Management 398

Management Management Kitchen Safety Front of House 398

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Management 193

Management Management Food Safety Communication 193

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Staffing and recruiting FAQs.

Recruiting 98

Recruiting 2021 Management Management 98

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff.

Cash Management 209

Cash Management Employee Relations Recruiting Healthcare 209

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. Train them to look beyond the rude behavior and “find the need.”

Coaching 106

Coaching Franchise Franchising Leadership 106

7 Shifts

JUNE 8, 2020

As we serve the restaurant industry, it's important to us that we prioritize candidates with previous industry experience. It's only fitting that some of our employees have hands-on experience in the industry. From staff to customers to suppliers, I was able to foster so many relationships on a daily basis.” Rachel: “The hustle!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Open for Business

AUGUST 10, 2023

A solid hiring strategy can help you hang onto great talent, keep branding consistent, and ensure a fantastic guest experience. Here’s how to hire great employees, with tips for recruiting and retaining staff for a restaurant. A quality candidate should have several years of experience in different front-of-house roles.

Hiring 167

Hiring Recruiting Reference Website Management 167

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever. Staffing and recruiting FAQs.

Recruiting 71

Recruiting 2021 Management Management 71

Apicbase

JUNE 20, 2022

They run their restaurant’s day-to-day business operations, meet with customers and vendors, and hire and train their team – to name just a few responsibilities. Do they need previous experience or not? A franchise support team typically includes an experienced franchise consultant, lawyer, account, and training specialist.

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

Modern Restaurant Management

SEPTEMBER 7, 2021

It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape. ” These evergreen job openings can be listed on major job sites, niche career platforms, or even with recruiters (mostly used for salaried positions).

Hiring 204

Hiring Front of House Recruiting Back of House 204

Ken Burgin

FEBRUARY 13, 2024

Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development. Are there opportunities for further training, or to attend workshops and events? What training and induction processes are in place for new staff? This may become more apparent during a trial shift.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. Your next step is to signal to your staff (and customers) what you stand for. Build trust with open communication.

Leadership 195

Leadership FOH BOH Website Management 195

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. But it's all part of managing a restaurant!

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 120

2023 2024 Insurance Employee Relations 120

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

Hiring 184

Hiring Recruiting Restaurant Law Customer Experience 184

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Technology also helps bridge communication between restaurant management and staff. Food safety and restaurant cleanliness.

Technology 192

Technology Operations Food Safety Kitchen Safety 192

Open for Business

MAY 11, 2023

One of the best ways to enhance diversity, equity, and inclusion in any business is to hire a consultant who specializes in DEI training. Peterson writes about strategies including becoming aware of one’s own biases, learning about other cultures, practicing active empathy, and being flexible in communication style.

Recruiting 78

Recruiting Training Workshop Back of House 78

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. The result is that managers experience some pretty common challenges like compliance issues and high staff turnover. Sound familiar? What is Restaurant Management?

Management 284

Management Management 2019 Employee Relations 284

Sling

MARCH 25, 2021

2) Recruit For Best Fit. Your business will develop its own preferred methods of finding employees , but the most important aspect of it all is recruiting the best fit for the group cohesion of your team. Once you’ve identified what your business needs, you can recruit accordingly. 13) Communicate. 4) Set Goals.

Recruiting 148

Recruiting Communication Hiring Small Business 148

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Fast Casual 219

Fast Casual Hiring Front of House Online Ordering 219

Open for Business

JUNE 15, 2023

Empathy might not be part of your restaurant’s training program—yet. But knowing how to teach empathy can make a serious impact on your staff, customers, and the bottom line. This important skill can create a positive workplace culture and improve the hospitality experience for guests. After all, hospitality is a two-way street.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

7 Shifts

OCTOBER 30, 2019

When you hire someone who doesn’t share your team’s values, no amount of training will make them engaged in their work. The restaurant industry’s turnover problem Between productivity loss and the resources spent on hiring and training a new employee, turnover costs restaurants $3,500 per employee. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

ExactHire - Restaurants

DECEMBER 9, 2022

Organizations and sectors that use high-volume hiring face seasonal hiring periods and experience massive organizational growth or shifts. They are still finding it hard to identify, train and keep new hires–not to mention their struggle to keep mass hiring initiatives organized. Providing a positive candidate experience.

Hiring 98

Hiring Recruiting Customer Experience Document 98

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. For instance, offering restaurant accounting and operations training to employees can help set them up for success in future restaurant management roles. Hire with retention in mind.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Restaurant365

SEPTEMBER 17, 2021

Your individual hiring decisions define your company culture over the long term, impacting both customer experience and employee retention. For instance, offering new opportunities and training to employees can help set them up for success in future restaurant management roles. Offer a competitive wage and benefits.

Hiring 78

Hiring Recruiting Training Communication 78

Open for Business

NOVEMBER 21, 2022

Communicate with guests. There are digital tools that can help you create a customized floor plan and even preview it in 3D before moving all that furniture around. Restaurant customer relationship management (CRM) software. To deliver the best dining experience possible, the right CRM is essential. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Open for Business

MARCH 1, 2023

But, on a positive note, that means there is now an unprecedented opportunity for people to break into business on the strength of a great job interview without needing years of restaurant experience. In fact, team members who have fun on the job are likely to recruit friends for open positions where they work.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

The Restaurant Times

MARCH 13, 2023

While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. For example, you can streamline kitchen processes, optimize inventory management , provide staff training, and implement scheduling systems by focusing on your BOH. And, well, every world needs its own lingo.

Back of House 52

Back of House BOH Front of House FOH 52

Perfect Daily Grind

JANUARY 23, 2020

You might also like How to Design an Effective Barista Training Programme. Onboarding can also decrease the costs you might face from a lack of training , which can add up over time. Finally, as onboarding is a training and development investment in a person, it can make a difference in how they view your business.

Café 148

Café Hiring Training Customer Service 148

Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. In addition, you can also invest in building the kind of staff model that can help boost operations, customer loyalty, and overall sales in the long term. Focus on training and development.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Restaurant365

MAY 13, 2020

Knowing how to reduce restaurant employee turnover and increase retention rates in your staff can save your restaurant money in the long term, with resources once wasted on constant hiring and training put to better use. Use Mobile Apps to Facilitate Communication. What is restaurant employee turnover?

Technology 88

Technology Hiring Communication Tip Distribution 88

Tableo

JUNE 21, 2023

Casting a wide net to attract top talent You need to recruit excellent talent right away if you want to create an exceptional team. This will enable you to recruit people from a larger pool as well as those who have a particular interest in the restaurant business.

Recruiting 40

Recruiting Seminar Hiring Workshop 40

The Restaurant Times

AUGUST 5, 2022

According to studies, customers who form personal ties with the staff are more willing to revisit the restaurant for an enhanced experience. And the more you maintain your personnel, the more familiar faces your customers will see, and the stronger their bond will be with your restaurant.

Hiring 52

Hiring 2022 Recruiting Employee Relations 52

ExactHire - Restaurants

DECEMBER 9, 2022

Organizations and sectors that use high-volume hiring face seasonal hiring periods and experience massive organizational growth or shifts. They are still finding it hard to identify, train and keep new hires–not to mention their struggle to keep mass hiring initiatives organized. Providing a positive candidate experience.

Hiring 52

Hiring Recruiting Management Management 52

Restaurant365

SEPTEMBER 21, 2021

September 21, 2021 by Morgan Harris, Restaurant365 Chief Customer Advocate & Co-Founder . Automating onboarding paperwork for new hires, as well as features like accurate and on-time payroll processing, can provide dual benefits: contributing to positive employee experiences, and saving time for management.

Point of Sale 60

Point of Sale Recruiting Hiring Fast Casual 60