Modern Restaurant Management

JANUARY 23, 2023

As leaders who are focused on making our business stronger through thoughtful problem solving, we have had to take a hard look at how to meet that particular challenge. We strive to empower our employees by coaching them for long-term success. Fourth, adopt a coaching mentality. We are excited to see where it takes us.

Coaching 193

Coaching Employee Relations Hospitality Social Media 193

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., The publisher of It’s My Pleasure went out of business and I sold the rights to Baker Books. Free people up to focus on serving the guests, not following rules to stay out of trouble. What lessons do you hope a reader takes away from the book?

Coaching 126

Coaching Leadership Book Customer Service 126

Embrace the Suck

SEPTEMBER 1, 2021

*The following is an excerpt from my new book: Your Restaurant Culture Sucks coming out in September 2021. I can’t believe the words just came out of my mouth. Every week on his coaching call it was the same b t and excuses why he couldn’t implement the tools I have been giving him over the last eight months.

Coaching 280

Coaching Book Take-out Design 280

Culinary Cues

NOVEMBER 20, 2023

The stores were empty, and restaurant service staff were staring out windows from the vantage of unfilled seats. The look of the service staff, cooks on the back loading docks grabbing a smoke break, salesclerks with arms folded, starring out shop windows, and nervous shop owners checking their bank accounts on cellphones was disconcerting.

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

Embrace the Suck

JANUARY 13, 2021

Coming out in late February 2021. You’ve heard it said to you by every consultant out there.You need to work ON your restaurant and not IN your restaurant. Yet, here you are still slugging it out every single day doing battle on the front line. I have seen the promised land for myself when I owned two restaurants.

Coaching 352

Coaching Back of House Front of House Training 352

Culinary Cues

MARCH 4, 2022

You breathe out and shake your head again knowing that as much as you try to convince yourself, those jobs are not part of your portfolio anymore. An employee is constantly late or lacks the personal motivation to do a consistently good job – the senior chef will likely seek the cause rather than simply lash out or give up on a person.

Coaching 472

Coaching Training Fine Dining Article 472

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! I know the labor pool is shrinking and it’s hard to find people out there.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Culinary Cues

MARCH 22, 2023

When offered, it quickly sells out because people are always drawn to perfection. Vince Lombardi, considered by many to be the greatest football coach of all time said: “Perfection is not attainable, but if we chase perfection, we can catch excellence.” You know it, when you see it, feel it, smell it, or taste it.

Coaching 368

Coaching Fine Dining Café Training 368

Culinary Cues

JULY 23, 2023

Great food is every chef’s goal, inspired guests is a highly desired outcome, charged up cooks and a team in total sync is the chef’s calling card, and financial success is something that every chef is fully cognizant of, but this can only happen when chefs are able to focus on what they have been coached to do.

Guest Recovery 404

Guest Recovery Seasonal Menu Presentation Customer Experience 404

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Take it from Jason Elmassian , GM of Hugo's Studio City : "I just get a message, ‘Hey, I'm swapping shifts'. That's the end of it for me.

Tip Distribution 222

Tip Distribution Document Hiring Training 222

Embrace the Suck

OCTOBER 28, 2021

Only 5 out of 100 restaurants will celebrate their 10-year anniversary. Hire a business coach (okay that was a little self-promotion…LOL). Take a hard look at the following mistakes and give yourself a little reality check. If you’re guilty, just admit it and then take conscious action to change it.

Coaching 329

Coaching Training Social Media Hiring 329

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. What do you hope readers take away from the book? For 10 years, he was a multi-unit franchise owner with Edible Arrangements.

Coaching 106

Coaching Franchise Franchising Leadership 106

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. They just think that’s the way “things are” Which honestly is the biggest bunch of b t out there. Are you willing to look in the mirror and admit you might be the one holding your restaurant back because you are burned out?

Coaching 235

Coaching Social Media Hospitality Take-out 235

Culinary Cues

AUGUST 4, 2022

People do care about value and once the splash of being able to get out of the house wears off, value assessment will be paramount once again. Unless…a coach or player steps up and says “NO”! “We Apathy is a disease that spreads as quickly as a virus. It infects others who are easily convinced that it is the way it needs to be.

Front of House 328

Front of House Coaching Uniforms Back of House 328

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Here are a few ways to ensure you're scheduling with empathy: Get the schedule out in advance. Or perhaps even take a short trip to visit friends or family.

Tip Distribution 398

Tip Distribution Email Marketing Communication Coaching 398

7 Shifts

JANUARY 5, 2022

On a human level, 7shifts encourages restaurateurs to take a more empathetic approach to scheduling their employees, since the task is significantly less stressful than traditional methods. We can now identify and reward highly engaged members of our team while providing the proactive coaching others need to excel at their job.".

Back of House 368

Back of House Point of Sale Front of House Coaching 368

7 Shifts

DECEMBER 12, 2023

It lays out worker protections and labor standards across every industry. But the FLSA also states that when a state or local municipality has different labor laws, whichever is more generous to the worker takes precedence. per hour and earns $185 in tips, that would only average out to $12.04

Restaurant Law 222

Restaurant Law Tip Distribution Employee Relations Customer Service 222

Modern Restaurant Management

JULY 10, 2023

When the pandemic made in-person auditing a challenge, Focus Brands International pivoted to virtual visits out of necessity, developing their Customer Experience Center of Excellence (CECE) and Operations Excellence Reviews (OERs). The new system is a radical reimagining of what continuous improvement and feedback can look like.

Audits 88

Audits Operations Coaching Food Safety 88

7 Shifts

AUGUST 16, 2021

The way to run great shifts is to get out ahead and schedule pre-shift meetings. This section of the meeting gives managers time to teach and coach their team. With the essentials covered, use this time to take a deep dive into a topic of relevance for the business. Call it out here. Use and Take Notes.

Front of House 398

Front of House Back of House Coaching Customer Service 398

7 Shifts

DECEMBER 12, 2023

It lays out worker protections and labor standards across every industry. But the FLSA also states that when a state or local municipality has different labor laws, whichever is more generous to the worker takes precedence. per hour and earns $185 in tips, that would only average out to $12.04

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

7 Shifts

DECEMBER 12, 2023

It lays out worker protections and labor standards across every industry. But the FLSA also states that when a state or local municipality has different labor laws, whichever is more generous to the worker takes precedence. per hour and earns $185 in tips, that would only average out to $12.04

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

Modern Restaurant Management

JANUARY 25, 2023

Many restaurateurs dream of growing into multiple locations, but it takes a lot of capital investment to get there. Map out the amount of money needed and options for investing : Owners can use incentives to reward early investors for their support and close deals faster to have the checks in hand to grow the restaurant.

Point of Sale 204

Point of Sale Coaching Social Media Leadership 204

Modern Restaurant Management

JANUARY 12, 2024

by 2031, the window of opportunity to stand out among competitors slowly diminishes. When executed successfully, catering allows your restaurant to stand out, while fostering lasting relationships within your communities to ultimately generate repeat business.

Catering 106

Catering Coaching Communication Customer Service 106

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. You will take guest temperatures, if, and when, allowed. Here's some of their advice. Do connect with every guest.

FOH 212

FOH Kitchen Safety BOH Food Safety 212

Modern Restaurant Management

MARCH 6, 2020

Now more than ever, restaurant employees are taking their jobs seriously—and restaurants who don't offer employees the benefits of full-time corporate jobs are already seeing higher turnover. In-N-Out Burger extends benefits to its part-time employees. Find out what makes your restaurant great, and do it better.

2020 202

2020 Coaching Front of House Customer Service 202

Culinary Cues

OCTOBER 30, 2021

Sitting is the chef’s office, or what some might refer to as a storage room with a desk, it is always enlightening to look out on the kitchen and watch the motions of those who have found a home in double-breasted white jackets and skull caps. What many chefs neglect to understand is that they are teachers, mentors, and life coaches.

Coaching 412

Coaching Café Training Take-out 412

Embrace the Suck

JANUARY 24, 2022

Times like these bring out the best in some people and the worst in others. Some have added take-out and delivery. We all have had to take a hard look at our business models (even me) and asked what can I do now that the world has been forever changed. So let's talk about those habits. There was a lot of drama.

Cash Management 255

Cash Management Leadership Coaching Take-out 255

Culinary Cues

FEBRUARY 8, 2020

Pointing out what an employee does incorrectly can be positive if it is reinforced with training to correct the problem. Employees are typically not opposed to being measured – they simply want to know what is expected and how that measurement will take place. The chef must also seek out those “teaching moments” whenever they arise.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Culinary Cues

MARCH 3, 2024

You were either part of this or feeling left out because you weren’t. Can you tough it out? We even boast an informal initiation period where new employees are given conflicting directions, inaccurate details on the work to be done, or even sent on wild goose-chases just to embarrass them and see if they can take it.

Leadership 368

Leadership Restaurant Law Social Media Sports 368

Perfect Daily Grind

JANUARY 23, 2023

To find out, I spoke to four coffee professionals. As the WBC takes place in a different country each year, travel and accommodation are by far two of the biggest expenses for competitors. Coaching and training Wilford Lamastus Jr. I ended up taking out a loan and a credit card,” he says.

Coaching 133

Coaching Equipment Travel Training 133

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. As those changes were taking place and as the restaurant industry shifted, Valletta found himself drawn to what the team at bartaco was doing. I think that's the challenge.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Embrace the Suck

MARCH 27, 2020

Times like these bring out the best in some people and the worst in others (a shout out to all the toilet paper hoarders out there). It was a bunch of mercenaries that only looked out for their own survival. Keep limping along and try to hold out until things “get betters”? There was a lot of drama.

Leadership 337

Leadership Cash Management Coaching Take-out 337

7 Shifts

NOVEMBER 3, 2022

Amanda Cohen, chef and owner of New York City's Dirt Candy, is vocal about culinary lists and awards that leave out female chefs. Good to know that the grand old tradition of writing us out of the history of food is alive & well in 2020. The industry needs to do better to take care of its workers. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

JANUARY 16, 2024

” For restaurant owners, we’ll take creative license with the quote to say, “A man who owns a restaurant should be prepared to exit at any time.” Those in the restaurant business must have a written plan detailing who takes over the operations if an owner is no longer in the role.

2030 178

2030 Franchise Franchising Employee Relations 178

Culinary Cues

SEPTEMBER 20, 2020

How you play the game in the process of winning is critical, as is the sportsmanship that allows people to get past defeat with honor and grace while taking the time to positively recognize those who administered that defeat. Create a Team Built to Win. Michael did not need to be pushed to strive for excellence – it was in his DNA.

Fine Dining 409

Fine Dining Coaching Dine-in Café 409

Embrace the Suck

APRIL 18, 2022

There are also some that thrive (15%) and the elite few that drive their market (5%)… these top two categories came out of the pandemic stronger because they focused on the right things. Many of my clients when they first start my coaching program do a big sales number. I should cost out my menu. I must cost out my menu.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

DECEMBER 2, 2022

Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques. Setting Goals. Management must also lead by example.

Management 186

Management Management Point of Sale Front of House 186