Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve million members in its loyalty program as of October 2021.

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Fast Casual Dine-in Casual 2022 193

Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

Delivery 221

Delivery Social Media Loyalty Program Customer Service 221

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement. Exclusivity can apply to more than just menu items.

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Loyalty Program Merchandise Mobile Ordering Fast Casual 168

Modern Restaurant Management

MAY 17, 2023

According to the National Restaurant Industry’s 2022 State of the Restaurant Industry , 85 percent of Gen Zers use third-party platforms like DoorDash, Grubhub, or UberEats. These platforms allow restaurants to reach a wider audience and offer delivery services without having to invest in their own costly delivery infrastructure.

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Loyalty Program Mobile Ordering Social Media Customer Experience 183

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

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2022 Food Supply Back of House Kitchen Safety 173

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. When survey respondents were asked if they have more apps now than in 2022, 38 percent of those visiting restaurants frequently reported an increase, compared to 26 percent of all respondents.

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Loyalty Program Social Media 2023 Download 185

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. However, the best available coupon and fastest delivery time tied in second place. 56 percent of diners said overall quality and taste matter most when choosing a restaurant to order pizza from.

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2024 Loyalty Program Food Order 2030 181

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . The labour shortfall and supply chain constraints that plagued 2021 have persisted into 2022.

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2022 Front of House Cash Management Online Ordering 98

Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. Technology also allows for seamless delivery operations during colder months. We predict that 2022 will bring not only more shortages, but also more walkouts. Key 2022 Trends.

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Loyalty Program 2022 Kitchen Safety Customer Experience 230

Modern Restaurant Management

DECEMBER 5, 2022

Fast forward to 2022, and the attitude has changed drastically. restaurant sales are expected to reach 898 billion dollars by the end of 2022. This would allow owners to cultivate more personal relationships to increase customer loyalty and better market to each individual. The possibilities are truly endless.

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Loyalty Program Mobile Ordering Employee Relations Customer Experience 219

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. In addition to the abovementioned sources of data, an increase in reservation and food delivery app use has led to a surplus of diner data.

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Marketing Loyalty Program Email Marketing Coupons 190

Modern Restaurant Management

SEPTEMBER 7, 2023

million in 2022. Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

Marketing 192

Marketing Loyalty Program Customer Service Catering 192

Modern Restaurant Management

FEBRUARY 17, 2023

Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Millennials make the most weekly calls for delivery (78 percent) compared to just 30 percent of boomers.

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Loyalty Program Mobile Ordering Customer Service Online Ordering 166

Modern Restaurant Management

JULY 13, 2022

Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty. Promotion and Loyalty Programs. Direct Delivery. Play to Your Strengths.

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Franchise Franchising Operations Loyalty Program 194

Modern Restaurant Management

MAY 30, 2023

Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. When survey respondents were asked if they have more apps now than in 2022, 38 percent of those visiting restaurants frequently reported an increase, compared to 26 percent of all respondents.

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Pricing Loyalty Program Social Media 2023 88

Apicbase

FEBRUARY 29, 2024

Food costs increased in 2023: according to one survey, 60% of operators reported that all or most suppliers raised their prices , up from 50% in 2022. million in 2022, to $1,087 million in 2023. It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15 decline from 2022.

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2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

DECEMBER 21, 2022

Explore Higher-Margin Offerings : Related, next year, restaurants can look to new ways to offset pressures on margins by leaning more into higher-margin offerings like catering and delivery direct through owned channels vs. third party delivery. – Phil Quackenboss, VP of Restaurants & Growth at Fetch.

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2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

MARCH 2, 2023

Nearly 90 percent of Americans are now using some form of digital payment, and they are engaging with these solutions in various ways, according to McKinsey’s 2022 Digital Payments Consumer Survey. They expect payment-related rewards and loyalty programs every time they transact. What is your payments strategy?

Operations 138

Operations Loyalty Program Mobile Ordering Consumer Goods 138

The Restaurant Times

FEBRUARY 19, 2022

Selling pizza almost always necessitates a high level of order customization, and delivery is especially important for many pizza restaurants. Let’s be honest; delivery is the most important thing when you open a pizza hub. Customer Loyalty . Source: Hellenic Hotels. Inventory Management.

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POS 2022 Loyalty Program Point of Sale 52

Modern Restaurant Management

FEBRUARY 2, 2022

A vast, community-wide event like Restaurant Week can be the perfect push to start 2022 successfully. Here is your 2022 guide for a successful Restaurant Week. Does your loyalty program need a refresh? Undoubtedly, it has become a community favorite across the country. Take Advantage of Technology.

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Loyalty Program Online Ordering Social Media Mobile Ordering 183

7 Shifts

JANUARY 20, 2023

Go all-in on pick-up and delivery Truth is: Most people will stay at home. Delivery and pick-up orders tend to be higher during the Super Bowl than any other time of year. So if you're looking to boost your sales during the big game, delivery and pick-up are the way to go. Be prepared for a surge in business.

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Specials 2023 Social Media Email Marketing 195

Modern Restaurant Management

NOVEMBER 21, 2022

As is the norm in the widespread economic landscape of 2022, inflation has well-and-truly hit the restaurant industry. In the context of inflation, however, it is a little more complicated than selecting an option from the myriad of food delivery partners and switching to home delivery.

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Operations Cash Management Seasonal Menu Loyalty Program 183

EATER

MAY 2, 2023

Some are essentially beefed up loyalty programs promising perks like free delivery and points that can be used toward future purchases; others are monthly meal deliveries that drop chef-prepared dinners right on your doorstep; and others are wine clubs that bundle bottles with tasting notes to turn subscribers into instant connoisseurs.

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Loyalty Program Social Media Customer Service 2022 77

Lavu

DECEMBER 14, 2022

Central to the program is a collaboration with CCSalesPro and James Shepherd, a Master Salesman, who has trained and mentored thousands of successful merchant services sales reps. Many restaurants today are using legacy technologies that cannot support must-haves like tableside ordering, delivery app integrations and loyalty/rewards tracking.

Training 78

Training Loyalty Program Point of Sale Tip Distribution 78

The Restaurant Times

FEBRUARY 24, 2022

Initiate loyalty programmes at regular intervals to create a customer base and appreciate your regular customers with deals & discounts. Almost all activities, such as food, packaging, delivery, revolve around the mission statement, which may be used to forge strong bonds with customers, stakeholders, and employees.

2022 52

2022 Loyalty Program Email Marketing Customer Service 52

Open for Business

MAY 19, 2023

And showing that you’re aware of the latest trends can attract new guests, build loyalty, and raise your profile. Credit: Getty Images Subscriptions and loyalty programs keep people coming back Restaurant owners are always looking for ways to deepen the connection between their business and their customers.

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2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

SEPTEMBER 15, 2021

Despite this, four in 10 Canadians are still tentative about eating in-person and plan to postpone their first in-person dining experience for anywhere between a few months of reopening, to sometime in 2022. 78 percent of Canadians have ordered delivery within six months prior to the survey. Delivering Excellence.

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2021 Loyalty Program Retail Online Ordering 160

The Restaurant Times

AUGUST 5, 2022

You’ve invested a lot in them, so removing them (or letting them go) would mean investing capital and beginning the new hiring program again. But how can you retain employees, and if you can’t retain them, how do you hire new ones in 2022? Let’s discuss. . Challenges In Maintaining Restaurant Staff.

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Hiring 2022 Recruiting Employee Relations 52

Modern Restaurant Management

JANUARY 19, 2022

The entire industry was forced to adopt a decade’s worth of delivery and curbside technology in a matter of months just to stay functional as consumers first battled lockdowns and later their own hesitancy to return to dining-in. Consumers too squeezed the industry, particularly in the early days of the pandemic.

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Food Supply Restaurant Law Email Marketing Mobile Ordering 171

The Restaurant Times

JUNE 6, 2023

million in 2022. According to the 2022 State of the Restaurant Industry by the National Restaurant Association, a staggering 96% of operators encountered disruptions or shortages in the supply of essential food and beverage items in 2021. The market is projected to experience a 16.3% CAGR from 2023 to 2030.

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Inventory Management Management Food Supply 52

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. In the future, 34 percent want menu boards that display their loyalty points and coupon offers while 24 percent want a menu board that greets them by name and knows their regular order. Text ordering.

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2021 Fast Casual Mobile Ordering Guest Recovery 185

QSR Automations

DECEMBER 22, 2023

Unfortunately, loyalty programs can only go so far , and they traditionally depend on rewarding customers for returning to your restaurant. This means that the restaurant can do very little other than offer loyalty rewards. Ecommerce online stores have developed CRM into an art form, and restaurants have started to follow suit.

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2024 Loyalty Program Online Ordering Customer Service 52

Cheetah

SEPTEMBER 30, 2021

A surge in demand caused by the delivery and take-out boom is partly the reason. Understandably they choose the less physically demanding, more controlled environments this makes filling third shift employees and delivery drivers incredibly difficult. Reading Time: 5 minutes. But the root cause runs deeper than that. Need Support?

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Food Supply Supplies Pricing Food 148

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow.

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2022 Food Supply Mobile Ordering Customer Experience 182

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

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Franchise Franchising Fast Casual Point of Sale 194

The Food Corridor

MARCH 27, 2023

Introducing cloud kitchens , commercial facilities purpose-built to produce food specifically for delivery. These commissary kitchens are sometimes also known as ghost kitchens, shared kitchens , or virtual kitchens with the delivery-only food brands operating within them called virtual restaurants.

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Kitchen Safety Delivery Online Ordering Food Order 59

Apicbase

DECEMBER 8, 2022

But despite the aftermath, the sector has gradually recovered by 2022 – to a point where a new sense of normality has set in. In addition, creating an exceptional customer experience at all touchpoints remains crucial to attracting customers, building loyalty and ensuring a stable revenue stream. Delivery under fire.

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2023 Food Supply Online Ordering Kitchen Safety 52