Restaurant365

JUNE 26, 2020

In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place. Excess business loss limitation (EBLL) — The CARES Act has suspended the EBLL through 2020. How CliftonLarsonAllen LLP can help.

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Blog Audits Employee Relations Restaurant Law 78

Modern Restaurant Management

JANUARY 22, 2020

When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. Self-Service Tech.

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Customer Service 2020 Social Media Mobile Ordering 227

Future Food

DECEMBER 5, 2019

Trends that will shape the future of your food and hospitality projects for 2020. The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. Menu shapers will become seriously experimental with the flexitarian crowd in 2020.

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Hospitality 2020 Food Point of Sale 145

Bingage

JANUARY 29, 2021

SMS marketing is one of the best restaurant marketing strategies to reach out to more customers, retain them. Here are the examples of the SMS and emails you can send your customers to keep them hooked to your restaurant. Bingage helps you to send automated SMS campaigns to customers. Send Personalised SMS (Instead of Bulk SMS).

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Customer Experience Email Marketing Demo Loyalty Program 52

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention. How does it work?

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Customer Experience Email Marketing Demo Loyalty Program 52

Hot Schedules

JANUARY 27, 2020

Top Restaurant Industry Trends to Know for 2020. In light of these changes, what should operators prepare for as we head into 2020? At the end of the day, restaurateurs can experiment with new recipes and test out new marketing campaigns to drive traffic, but moving the restaurant isn’t an option. . LEARN MORE.

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2020 Webinar Employee Relations Allergens 117

Restaurant365

APRIL 16, 2021

Statista notes that in 2020, 760 million users were using online ordering for their restaurant takeout and delivery orders, a 20% increase year-over-year. With the demand for takeout being at an all-time high, restaurants have turned to ordering services like Grubhub and UberEats to connect with new local customers looking for food.

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Online Ordering Blog Ordering Front of House 78

Culinary Cues

JUNE 14, 2022

In 2020 the restaurant industry generated $564 billion in sales (down a whopping $330 billion from pre-pandemic numbers), but the expected growth will be significant now that pandemic restrictions are being lifted. Our customers are far savvier than they were in the past; they know great food and they expect that restaurants will provide it.

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Fine Dining Food Supply Customer Service Presentation 468

Culinary Cues

JANUARY 8, 2021

We all knew that the restaurant industry was in need of a structural overhaul, we (those of us affiliated with the business) were well aware of the cogs in the chain, and the years of rust that had accumulated on systems and organization, but it took the pandemic of 2020/21 to shout out: THE TIME IS NOW! www.harvestamericacues.com BLOG.

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2021 Social Media Kitchen Safety Restaurant Law 462

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. Prioritize Digital Experiences. For some customers, digital touchpoints may be the only ones they have with your brand.

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Loyalty Program Mobile Ordering Customer Experience Online Ordering 199

Focus POS

DECEMBER 19, 2019

Considering an upgrade in 2020? You will also have to take shifting industry trends, evolving customer demands, and your competitors into consideration. 81% of consumers use a restaurant website to order food online, and 70% of website traffic will be off-premises by 2020, according to the National Restaurant Association.

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POS Hospitality 2020 Loyalty Program 107

Culinary Cues

DECEMBER 26, 2020

So, as we close out on 2020 – here are some reflections and outcomes in the past that we might learn from. [] A DRAMATIC EVENT, BEYOND OUR CONTROL HAS SHUT THE DOOR ON RESTAURANT BUSINESS. Fighting the common sense approach to limiting customer and employee exposure may make sense emotionally, but it is not realistic.

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Fine Dining 2008 Kitchen Safety Customer Experience 475

Restaurant Engine

SEPTEMBER 23, 2020

In this article, let’s look at 2020 restaurant marketing trends for your best year yet, and so you don’t have to ask, “Where are my diners?”. Require customers to provide their email address or cell phone number to sign up. During the COVID-19 pandemic, and for the foreseeable future, your restaurant customers want delivery options.

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2020 Marketing Email Marketing Social Media 95

The Restaurant Group

DECEMBER 3, 2020

Key Restaurant Industry Takeaways for 2020 – Challenges and Innovations. With a challenging and unprecedented 2020 nearly behind us, it is useful to take stock and pause to review the year’s challenges and opportunities. They now provide a modified version of their offerings tailored to an at-home experience.

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2020 Online Ordering Fine Dining Food Safety 78

Culinary Cues

JUNE 29, 2020

It has always been my experience that kitchens are the great equalizer. It is this melting pot that makes a kitchen buzz, that gives it personality and character – that makes each day an experience. www.harvestamericacues.com BLOG. CAFÉ Talks Podcast – LIVE starting July 1, 2020. Harvest America Ventures, LLC.

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Training Blog Café Customer Experience 350

Future Food

DECEMBER 15, 2020

Food & Hospitality Restaurant Openings & a Taste of What Was 2020. Here we highlight a few of the many new ones (and can’t wait to try) and share a recent food experience at Ish in Melbourne. A part of saying goodbye to 2020, our group of culinary colleagues shared dinner at Ish last Saturday evening.

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Hospitality 2020 Food Hotels 78

Restaurant365

NOVEMBER 19, 2019

Here are the top 10 operational challenges restauranteurs should expect in 2020: 1. Employees determine the customer service experience in a restaurant. Restaurants are also experimenting with offering health benefits or commuter subsidization to help supplement hourly wages and retain employees.

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Operations 2020 Mobile Ordering Social Media 92

Focus POS

NOVEMBER 19, 2019

You pour countless hours into crafting the perfect menu, creating the perfect ambiance, and training your staff for the perfect guest experience at your restaurant. But if you haven’t developed a strong restaurant marketing strategy to build your customer base, all that work could be for nothing. Put yourself in your customers’ shoes.

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2020 Marketing Loyalty Program Email Marketing 74

Social Hospitality

MAY 6, 2020

Nevertheless, some brands have demonstrated how to be good to their customers, associates, healthcare providers, and communities during this time. Andrew Cuomo (@NYGovCuomo) March 25, 2020. Yum Brands CEO David Gibbs will forgo all salary for the balance of 2020. Balboa Bay Resort: Bringing the Experience Home.

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Hospitality Airlines Healthcare Hotels 388

KaTom

SEPTEMBER 15, 2020

The pizza chain emphasized customer and employee safety by offering contactless delivery, curbside pickup, and contactless carryout. The chain reported its highest average sales week in the past eight years during May 2020. From bankruptcies to ingredient shortages, our pizza report is here to give you the scoop.

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2020 Kitchen Safety 2025 Franchise 61

Restaurant365

NOVEMBER 26, 2019

Check out our list of the top 16 features of restaurant management software that are must-haves in 2020. With most customers using a credit or debit card, collecting customer payments simply and efficiently is more important than ever. Comprehensive and custom reporting. Cloud-based management. Easy menu design and setup.

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2020 Management Management Mobile Ordering 117

Culinary Cues

APRIL 30, 2020

Whichever side of the question you find yourself on – there is no denying that the constraints will be significant, customers will be very leery about entering a restaurant, and initial sales will never be enough to keep a restaurant solvent. This is absolutely essential if you want your customers to return.

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Point of Sale Customer Service Customer Experience Cash Management 306

7 Shifts

FEBRUARY 26, 2021

This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. Even if a customer orders 100 times from you, there wouldn’t be a way for you to reach out and say thank you. Logistics and Delivery ??

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Online Ordering Ordering Customer Service Food Order 341

7 Shifts

JULY 10, 2020

Restaurants took a major hit from COVID-19 in 2020, with sales dropping by 79% in mid-March. Pssst, if this is your first opening, check out our blog on How to Start a Restaurant! ] Have your chefs experiment with new dish ideas beforehand to attract old and new diners to try some fresh cuisine! 1 Set goals for the event ??

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Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

APRIL 5, 2022

In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. As restaurants shuttered across the world due to the pandemic in 2020, deliveries and takeout orders soared. Enhancing Kitchen Services with Kitchen Display Systems (KDS) for Enhanced Customer Experience.

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Online Ordering Point of Sale Website Management Inventory 190

Goliath Consulting

AUGUST 1, 2023

For any successful restaurant, understanding what the customer desires is crucial. Dining Experience Innovations In addition to the food, the ambiance and design of a restaurant play a significant role in drawing customers. Matcha-infused cocktails are also a great innovation to consider. ” Japan Today. ” IBISWorld.

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Innovation Fine Dining Email Marketing 2021 78

7 Shifts

JANUARY 7, 2021

With a new year comes new challenges, and after the year for the industry that was 2020, we want to help set your restaurant up for success in 2021. We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success.

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Marketing 2021 SEO Loyalty Program 195

Future Food

FEBRUARY 9, 2021

Food and Entertainment driving immersive experience. In this blog my aim is to talk about the ever-increasing spend potential on food and beverage based around a number of “Happiness—hungry” experiences. Cafes and Restaurants turnover for December 2020 was 88% higher than the average for March to May.

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Entertainment Beverage Customer Experience Customer Service 158

Bevology

OCTOBER 11, 2021

Clubhouse was launched in April 2020 and gained popularity as the latest social media app. The post The wine2wine Business Forum hosts first-ever Clubhouse wine marathon appeared first on Bevology Blog OH-pinions. share ideas on the most important issues facing the rapidly evolving international wine industry.

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Seminar Social Media Workshop 2021 179

Future Food

OCTOBER 5, 2021

Secondly, we have cashed-up customers who are hungry for hospitality, let’s call this demand. Customers are human and humans yearn social contact and service when it comes to dining and drinking experiences.

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Food Café Customer Service Communication 144

Modern Restaurant Management

MARCH 9, 2022

Events like this not only ruined our entire eating experience, but also prevented us from ordering food from this restaurant for a while. Restaurant owners are using intelligent packaging to keep food warm, hygienic, presentable, and ready to eat from kitchen to customer plate. Delivery of cold food leads to loss of customer.

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Compost Sustainability Online Ordering Kitchen Safety 204

7 Shifts

OCTOBER 9, 2020

After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. Add photos and videos to show customers what they can expect. Share press and customer reviews for external validation. Allow customers to place takeout and delivery orders through your website.

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Design Social Media Mobile Ordering Online Ordering 398

Modern Restaurant Management

MARCH 18, 2021

Menus are shifting quickly to digital screens, promising operational efficiency and a consistent brand experience from dine-in to drive-thru. In early 2020 our team canvassed menus across the United States. Curious customers will be intrigued by tales of your provision’s provenance. Here’s just a bit of what we saw.

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Back of House Seasonal Menu Fast Casual Customer Experience 186

Modern Restaurant Management

APRIL 30, 2021

Consumers and customers have changed their behavior due to the events of the previous year. Focus on changing the processes of your restaurant to accommodate the new realities and to reach out to customers living in your local areas. The pandemic has shifted the priorities of customers when it comes to the businesses they patronize.

Marketing 226

Marketing Food Safety Social Media Small Business 226

Restaurant365

JULY 24, 2020

Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders. For entrepreneurs, ghost kitchens offer the opportunity to experiment and launch their restaurant brands at minimal cost and less risk than opening a physical location.

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Front of House Online Ordering Kitchen Safety Customer Service 147

QSR Automations

JANUARY 15, 2024

This leads to increased satisfaction among customers, in turn raising profits and even increasing mystery dining scores by 14%. Retaining talent has been an issue in many industries since 2020, but hospitality is one of the hardest-hit industries. Join our blog list: Subscribe!

2024 52

2024 Operations Front of House Social Media 52

7 Shifts

MARCH 27, 2020

What measures can you take to make customers feel more comfortable ordering from you? Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers. Make sure that staff know about your COVID-19 restaurant closure before customers do.

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Social Media Restaurant Law Employee Relations Communication 312