The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. Directing early customers to the bar area while they are waiting for their tables.

Front of House 52

Front of House FOH Back of House Online Ordering 52

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. Give them an overview of what they will learn and do during onboarding, and how long the process will take. Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

SEPTEMBER 20, 2022

Check us out on social media. 20 Restaurant Skills You'll Quickly Learn on the Job : If you're not sure how to list working at a restaurant on your resume, check out the 20 most sought-after restaurant skills. FOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang.

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

AUGUST 7, 2020

Restaurant staff members who are engaged in their work are better able to create memorable experiences for guests — even if they don’t interact with them directly. Team members who aren’t engaged create subpar experiences for guests and are more likely to quit. or making rounds on the floor to apologize to guests for slow service.

2020 312

2020 Kitchen Safety FOH BOH 312

7 Shifts

JULY 14, 2020

We’ve learned a thing or two from our experience working with restaurants during and before the pandemic, so we compiled a list of critical information any restaurant will need to successfully reopen and stay operational during the pandemic. Recommended Reading: How to Effectively Sanitize & Clean Your Restaurant.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

OCTOBER 20, 2023

To attract customers while accommodating tightened budgets, restaurants should consider employing marketing strategies that leverage data-driven insights to tailor messaging according to consumer needs. Stemming from rising inflation, consumers are also uncertain on whether it’s less expensive to dine out or eat in.

Marketing 190

Marketing Loyalty Program Email Marketing Coupons 190

7 Shifts

NOVEMBER 16, 2021

There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. What is a Tip Out? Tip Out Methods.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

APRIL 27, 2022

As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. If you aren’t prepared for the huge rush, customers may grow impatient, leave bad reviews, and be reluctant to return in the future. Be Prepared to Put Out Fires.

Management 208

Management Management Customer Experience Reservations 208

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. Fortunately, we have extensive experience with restaurant employee engagement.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

MARCH 28, 2022

Restaurateurs seem to be coming out of a survival mode mindset and beginning to evaluate what’s next. The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. billion in five years.

2022 197

2022 FOH BOH Recruiting 197

7 Shifts

JULY 10, 2020

And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening. Having a specific goal will help you plan out your budget, labor needs, marketing strategy, messaging, and organization before the event. Need some ideas?

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

FEBRUARY 4, 2022

Following are some of the major restaurant trends to watch out for in 2022. Menu variety plays a substantial role in every dining experience. With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests.

2022 215

2022 Customer Service Online Ordering Website Management 215

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Reach out to those in need and engage in genuine conversation.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice.

Outdoor 197

Outdoor Fine Dining Dine-in FOH 197

Modern Restaurant Management

MARCH 10, 2021

Meal Coursing – A feature that ensures that all the orders on a guest ticket come out simultaneously. A good KDS will account for those differences, staggering their start times, so that orders go out fresh and together. ? Unfortunately, you run out of an ingredient at the wrong time, which puts everything behind.

Management 175

Management Management BOH Front of House 175

7 Shifts

NOVEMBER 29, 2022

There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. Instead of worrying about making enough tips to make a living, staff could focus on improving the guest experience. They want to be here, they don't want to give bad service. They want to give good service.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Lavu

JUNE 4, 2019

As a restaurateur, you want to provide your customers with the best dining experience you can. A kitchen display screen shows the pending orders that are being prepared and streamlines communication between the front-of-the-house (FOH) and back-of-the-house (BOH) sections of a restaurant. Let’s get started!

BOH 109

BOH FOH Front of House Back of House 109

7 Shifts

JUNE 23, 2020

The first option is to use a third-party delivery app like UberEats and Doordash, and while they’re great options to increase your restaurant’s reach, they are known to charge a large percentage of the total bill—often upwards of 20-30% in order to use their services. You will be in contact with the customer directly. No added fees.

FOH 370

FOH Delivery Insurance Back of House 370

Lavu

MARCH 13, 2020

The type of diners you receive expect to wait for less, carry less cash, and demand faster service. If customers are waiting in line for a table, you can take their drink orders as they wait, and even transfer their tab to their table once seated. For all restaurants, having a mobile POS takes the pressure off your staff.

FOH 78

FOH Mobile Ordering BOH Front of House 78

7 Shifts

OCTOBER 2, 2019

But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. There are certainly skills that will help you keep your staff engaged and your restaurant running smoothly, but some of what you need to know can only come from experience. It looks like chaos.

Management 285

Management Management Communication Back of House 285

Lavu

FEBRUARY 14, 2020

Customer Service Standards. You’re encouraged to print out extra copies and email the document in PDF format so your team always has access to the policies and procedures listed in your restaurant employee handbook. . There are several job functions in both the FOH and BOH and all need detailed appearance standards.

FOH 78

FOH Social Media Restaurant Law Food Safety 78

Black Box Intelligence

SEPTEMBER 21, 2021

Brands that stand out are able to use big data to spot trends, measure performance and create strategies that will drive profits. For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. Limited-service restaurants.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Mad Mobile

MARCH 1, 2024

Depending on how you use them, they could revolutionize how you interact with your customers. Boosting revenue: a closer look The discussion around restaurant tablets centers on two different modes of deployment: customer-driven and server-driven tablets. It’s not just about one aspect of the customer journey either.

Seasonal Menu 40

Seasonal Menu POS Loyalty Program Customer Experience 40

Modern Restaurant Management

MARCH 25, 2021

Meal Coursing – A feature that ensures that all the orders on a guest ticket come out simultaneously. A good KDS will account for those differences, staggering their start times, so that orders go out fresh and together. ? Unfortunately, you run out of an ingredient at the wrong time, which puts everything behind.

Management 88

Management Management BOH Front of House 88

Deliverect

AUGUST 20, 2020

The aim is to optimize your operations and software systems to give the customer the best possible experience – the fastest, safest, highest quality end-product. You want to make the packing process, handover to the driver, and delivery to the customer as efficient as they can be, without compromizing on the rest of the business.

Design 145

Design Delivery Food Order Online Ordering 145

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. Ordering meals online and taking advantage of online food delivery was perceived as safer for many guests during social distancing restrictions. ” In fact, P.F.

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

The Restaurant Times

MARCH 13, 2023

While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. The Back of House Lingo The hustle and bustle of the back-of-house, the chaos that sustains the front-of-house (FOH), and the sheer urgency, mingled with various types of noises, create a different word in and of itself.

Back of House 52

Back of House BOH Front of House FOH 52

The Restaurant Times

NOVEMBER 19, 2021

Human jobs will not be lost as a result of automation, nor will the restaurant experience be harmed or the need for human connection be eliminated. Dining out still revolves around the service experience. Streamlined FOH And BOH Operations . The dining experience is still centred on the service experience.

Customer Experience 52

Customer Experience Fast Casual Customer Service Food Truck 52

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come.

Fast Casual 115

Fast Casual Front of House Fine Dining Mobile Ordering 115

Foodable

APRIL 30, 2020

Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis. New FOH positions will be created to sanitarily conduct business. Taffer predicts third-party services will become extinct.

Guest Recovery 72

Guest Recovery Kitchen Safety Food Safety FOH 72

Restaurant365

FEBRUARY 4, 2021

Looking at the cost of labor as a percentage of sales shows how your employee labor hours are matching with customer demand (sales). However, that number can range, with quick service restaurants on the low end and fine dining establishments on the high end. Customers Served or Sales Per Labor Hour and Day Part.

Restaurant Law 78

Restaurant Law Point of Sale BOH Customer Service 78

Touch Bistro

JULY 1, 2021

But with takeout being one of the most accessible ways for diners to access restaurant food right now – or maybe the way they feel most comfortable doing so for the time being – there’s a lot of pressure on restaurants to provide the right online ordering system , both for their customer experience and for their bottom line.

Online Ordering 52

Online Ordering Ordering Back of House Front of House 52

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. With time-clocking software, employees clock in and out with the touch of a button.

Management 397

Management Management Email Marketing Point of Sale 397

Restaurant365

DECEMBER 1, 2021

The owners, Chad and Meggie Foust, created Sweet Lou’s so that the entire family can enjoy the dining experience. Named after their son, Sweet Lou’s aims to greet guests with a smile and great food, drink, and service. Finally, Mr. Foust uses the system to create custom new hire sheets. ” Challenge.

Hiring 78

Hiring Demo Communication Back of House 78

The Restaurant Times

DECEMBER 26, 2020

Inventory-related and on-counter thefts take many forms and bleed the restaurant dry, therefore becoming one of the top reasons why restaurants fail. While a poor location does not generate enough customer footfall, prime locations come at a high price. Poor Customer Experience. Pilferage And Thefts. How To Avoid.

Operations 52

Operations Loyalty Program Seasonal Menu Employee Relations 52

EATER

JUNE 26, 2020

While the city of Miami has allowed restaurants to operate their dining rooms at half capacity since May 27, this particular spot is remaining closed for dine-in service until its owners can offer their customers a more “on-brand” dining experience — meaning fun and easygoing — rather than a modified, cautious night out.

Front of House 122

Front of House Back of House Guest Recovery Loyalty Program 122

Apicbase

OCTOBER 14, 2022

If you see that one of your franchise outlets is struggling to bring in sales, there are several actions you can take: Work on improving your menu. Boost your table turnover rate by training staff to improve service. Partner with delivery and online ordering services. Offer promotions and special deals. Adjust your pricing.

Franchise 52

Franchise Franchising Loyalty Program Online Ordering 52