Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Innovation is needed in several areas, including: Staff management. Kitchen operations. Staff Management.

Technology 189

Technology Operations Food Safety Kitchen Safety 189

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

MAY 31, 2024

Artificial Intelligence (AI) has transformed the recruitment process, offering a new level of efficiency and automation. Infusing Culture into Recruitment While AI streamlines processes, it should never overshadow the human touch when it comes to showcasing culture.

Hiring 114

Hiring Recruiting Innovation Technology 114

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever.

Recruiting 98

Recruiting 2021 Management Management 98

Goliath Consulting

FEBRUARY 16, 2021

Despite the fact there are more unemployed foodservice workers and less competition now that there have been more than 100,000 restaurant closures nationwide (2, 3), most restaurants face a tighter labor market, and operators are finding themselves in a bind to find more talent. million fewer 16 to 24-year-olds in the labor force by 2028 (4).

Recruiting 78

Recruiting Hiring Communication Mobile Ordering 78

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 426

Hotels Point of Sale Cash Management Training 426

Black Box Intelligence

AUGUST 5, 2021

To overcome these issues, recruiters are getting creative , offering perks ranging from interview bonuses to competitive benefits. The shift to digital communications has also changed the way businesses recruit, making social media, online job boards and employer branding more important than ever.

Recruiting 71

Recruiting 2021 Management Management 71

7 Shifts

JUNE 16, 2022

Throw in dozens of locations to manage, and visibility becomes foggy. Corporate needs to ensure their brand and messaging trickle down as intended to each store, while store operators have to feel good about those messages and how they are lived. Recommended Reading: How To Manage Teams Across Multiple Restaurant Locations.

Franchise 370

Franchise Franchising Communication Front of House 370

Ken Burgin

MAY 9, 2022

Michael Tinsager has a unique position in hospitality – as an industry adviser and podcaster with the Hospitality Mavericks Podcast , he has access to the experience and wisdom of hundreds of operators and experts. The post Podcast 16: Digital Innovation & Leadership in Hospitality Management first appeared on Ken Burgin.

Leadership 96

Leadership Innovation Hospitality Management 96

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. However, many have since discovered that digitizing their workforce operations empowers employees. Embracing Digital Transformation.

Cash Management 207

Cash Management Employee Relations Recruiting Healthcare 207

Embrace the Suck

MAY 14, 2023

It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. Leadership: The Missing Ingredient The best restaurants are those led by individuals who understand that their role extends beyond the kitchen or the management office.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Managing cash flow can be difficult for seasonal businesses.

Cash Management 229

Cash Management Social Media Seasonal Menu SEO 229

7 Shifts

JUNE 8, 2020

I started as an employee and then manager of a quick-service restaurant while I was in school. After graduating, I worked with several brands as a Field Trainer, Business Development Consultant and most recently, Learning and Development Manager.” Before I left the industry I was in Operations Business Development.

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

APRIL 11, 2022

According to the 2022 State of the Restaurant Industry report from the National Restaurant Association, more than half of restaurant operators believe it will be a year or more before business conditions return to normal, with one of the dominant factors being labor costs. Communicate Better. Managers are already busy.

Healthcare 199

Healthcare Cash Management Social Media Communication 199

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Gen Z, the target demographic for the restaurant industry, prefers to communicate via text.

Hiring 192

Hiring Recruiting Website Management Social Media 192

Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty. When using the right technology, however, operators can begin to address common concerns like understaffing, employee burnout and common wage concerns.

Technology 219

Technology Tip Distribution Front of House Loyalty Program 219

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. And according to Technomic, Inc.,

Front of House 229

Front of House Loyalty Program Back of House Training 229

Sling

OCTOBER 9, 2020

It’s a critical question to ask — and, ultimately, to answer — because, while human resources may differ in practice from one business to the next, your particular HR department plays a fundamental role in the successful day-to-day operation of your business. 2) Recruitment, Hiring, And Onboarding. What Does Human Resources Do?

Management 78

Management Management Employee Relations Recruiting 78

Restaurant365

MAY 22, 2020

Understanding how to schedule and engage your staff is one of the most essential aspects of being a successful restaurant owner or operator. Recruiting better candidates to re-engage your workforce. Recruiting where your potential employees are searching.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

Modern Restaurant Management

MARCH 27, 2024

Retaining quality staff members is always a key challenge for restaurant operators. Mostly I want readers to believe that hourly workers really can do great things when they’re properly managed. I want their bosses to role model what great management looks like, so the book is dedicated to my kids’ future employers.

Coaching 106

Coaching Franchise Franchising Leadership 106

Modern Restaurant Management

AUGUST 23, 2023

To learn more about how loyalty programs are evolving, Modern Restaurant Management (MRM) magazine reached out to Joseph Yetter, the General Manager of Punchh, a PAR Technology Company. If done correctly, subscription models can enhance customer loyalty, operational efficiency and data-driven decision-making.

Loyalty Program 166

Loyalty Program Customer Experience Customer Service Mobile Ordering 166

Lavu

SEPTEMBER 29, 2023

This statistic is based on a survey of restaurant operators conducted in January 2023. One key factor is that during the pandemic, many restaurants had to shut down or operate at reduced capacity, leading to layoffs and job insecurity. The restaurant labor shortage has had significant impacts on restaurant operations.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Sling

OCTOBER 9, 2020

Regardless of the size of your team, human resource management is crucial for the success of your business. In this article, the experts at Sling focus on human resource management so you fully understand what it is, why it’s important, and how it can affect your business for the better. What Is Human Resource Management?

Management 78

Management Management Loyalty Program Recruiting 78

Modern Restaurant Management

AUGUST 15, 2023

Resourceful by nature, Deane has embraced recruiting from new programs at local tech colleges specifically designed to prepare restaurant workers. Deane expects the practical programs to greatly appeal to hiring managers eager to bolster their ranks from an expanded pool of educated candidates with long-term aspirations.

Food Supply 167

Food Supply Recruiting Education Influencer 167

Sling

MARCH 25, 2021

Owners and managers alike understand the importance of creating a mission statement for their business. 2) Recruit For Best Fit. Your business will develop its own preferred methods of finding employees , but the most important aspect of it all is recruiting the best fit for the group cohesion of your team. 5) Practice Teamwork.

Recruiting 148

Recruiting Communication Hiring Small Business 148

Modern Restaurant Management

DECEMBER 29, 2023

Both limited-service restaurants (61 percent) and full-service eateries (63 percent) are challenged to accommodate guests while operating with fewer employees. As we step into 2024, my prediction is that the spotlight will fall squarely on retaining top talent, focusing on recruitment, onboarding and ongoing training.

2024 120

2024 2040 2023 2013 120

Modern Restaurant Management

DECEMBER 9, 2021

Flexible self-scheduling is a time management approach that’s built by managers and employees. First, a manager defines the shifts needed to be filled based on customer demand. This approach requires significantly less time from managers to build schedules and allows employees to have more say in the hours they work.

Customer Service 215

Customer Service Retail Food Safety Mobile Ordering 215

Black Box Intelligence

NOVEMBER 1, 2021

Restaurant reputation management is essential to retaining your current customers and attracting new ones. Here’s how to use guest intelligence to implement effective restaurant reputation management. Understanding broader trends in the industry can help you prepare your restaurant reputation management strategy.

Management 96

Management Management Social Media Customer Service 96

The Restaurant Times

FEBRUARY 18, 2022

Since the rush hours are usually at night time (during dinner time), restaurants in the USA need night chefs to manage the rush hours. The main responsibility of the night chef is to prepare food during the night shift and manage the rush hours. Collaborating with the restaurant management while optimizing staff productivity.

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52

Open for Business

MARCH 1, 2023

It can turn your team into effective recruiters and trusted brand ambassadors that bring you talented hospitality pros whenever it’s time to hire. These bonuses motivate employees to recruit other talented restaurant professionals in their network. Make sure you don’t limit recruitment efforts to referrals.

Cash Management 78

Cash Management Recruiting Hiring Reference 78

Modern Restaurant Management

APRIL 11, 2022

Our previous articles in MRM have centered on medical plan strategies for restaurants, how to build plans that are attractive to the workforce and manage those inherent costs. Programs can range from expanded paid time off for the management groups down to parental leave for the crews. Wellbeing.

Communication 169

Communication Restaurant Law Uniforms Customer Experience 169

The Restaurant Times

MARCH 10, 2022

Now is the time for the industry players to come up with a plan to settle down the disorderliness triggered by the pandemic, which is where the restaurant operation manual comes in. This article will discuss in detail the importance of an operation manual for a successful restaurant business in the UK. Procedure for staff recruitment.

2022 52

2022 Operations Customer Service Email Marketing 52

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. Communicate with guests. Table management software. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Ken Burgin

FEBRUARY 13, 2024

If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. Applicants may wonder about support systems, stress management practices, and policies to ensure a healthy work-life balance. How are customer feedback and complaints managed?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Ken Burgin

JANUARY 24, 2023

With ever-increasing staff shortages, it’s time to use your own website as part of the recruitment drive. Even a small business can make a big impact, especially as many of the large operators are doing very little in this area. This page is your non-stop recruitment tool. On the internet, every website starts as equal!

Café 68

Café Recruiting Communication Small Business 68

Modern Restaurant Management

JULY 6, 2021

percent of small businesses in accommodations and food service reported that their operating capacity was affected by the availability of employees. Adding a technology solution to handle scheduling and team communication benefits both employers and employees. According to the U.S.

Restaurant Law 178

Restaurant Law Small Business Mobile Ordering Recruiting 178