Modern Restaurant Management

DECEMBER 9, 2021

In the last few months, restaurants across the country from San Francisco to Cape Cod have announced closures to give staff a much-needed mental health break. Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. Employee Burnout Is Real. Try Self-Scheduling.

Customer Service 547

Customer Service Retail Food Safety Mobile Ordering 547

Modern Restaurant Management

JUNE 20, 2022

During the Great Resignation of late 2021, staggering numbers of employees left their jobs in search of new opportunities. With 70 percent of restaurant operators reporting labor and staffing issues and not being able to keep up with demand, how can restaurants boost employee satisfaction and retention?

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house. And according to Technomic, Inc.,

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 283

Insurance Document Employee Relations 2023 283

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, restaurants need to have a plan in place that ensures they are effectively managing inventory and redirecting unused, still edible food to donations.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Goliath Consulting

DECEMBER 12, 2024

The holiday season brings bustling crowds, higher sales, and festive celebrations, making it a prime time for restaurants and bars. Keep your POS systems encrypted and updated, install robust firewalls and anti-malware software, and regularly patch vulnerabilities. Their visible presence also reassures customers and employees alike.

Bar 195

Bar Cash Management Seasonal Menu Email Marketing 195

Modern Restaurant Management

JUNE 6, 2025

Restaurants were among the hardest hit by the pandemic, and among the slowest to recover. Health and safety protocols ensuring restaurants could open safely meant the industry faced a sloping recovery from a precipitously sharp drop. Customers were slow to return as well, as concerns about the pandemic kept many at home.

Recruiting 221

Recruiting Front of House Back of House Training 221

Modern Restaurant Management

MAY 4, 2021

While careful labor management has always been an important part of controlling prime costs in the restaurant industry, operators should be looking toward better ways to manage labor costs with competition for labor increasing and a potential minimum wage increase on the horizon. Smart Scheduling Assistance. Here’s why.

Management 547

Management Management Point of Sale 2000 547

Modern Restaurant Management

MAY 27, 2024

Summer is prime hiring time for restaurants. What can restaurant operators do to attract and retain talent for the busy season ahead? Modern Restaurant Management (MRM) magazine reached out to Jennifer Mathew, senior manager of talent acquisition and strategy on the role technology plays in hiring and retention.

Recruiting 474

Recruiting Front of House Back of House Hiring 474

Modern Restaurant Management

APRIL 7, 2025

It’s no secret that restaurants with more than one location depend on standardization to thrive. As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought.

Loyalty Program 283

Loyalty Program Mobile Ordering Customer Experience Customer Service 283

7 Shifts

MARCH 22, 2021

The role of a restaurant manager is always in motion. All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. But there are a number of different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews that show you the health of your business.

Management 435

Management Management Book Communication 435

Modern Restaurant Management

JULY 6, 2021

With dining restrictions lifting and restaurants’ busy season upon us, employers are ramping up hiring in order to meet the demand of the summer. Even with the recent uptick in employment, restaurants are facing a major worker shortage, and many are struggling to keep their doors fully open with limited staffing.

Restaurant Law 450

Restaurant Law Small Business Mobile Ordering Recruiting 450

ChowNow

MAY 9, 2025

In this article, you will learn: The five most important restaurant costs to track and manage Easy strategies for controlling food costs and labor costs Tactics to save money without hurting your guest experience Lets start with the big picture and learn where your money is actually going. Are you overstaffed on slow days?

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

APRIL 15, 2020

As a restaurant owner or manager, do you find yourself getting caught up in the intricacies and not being able to focus on aspects that matter? Whether it’s inter-team communication, improving table turnover, or reducing waste – an efficiently run restaurant results in an increase in sales and revenue. Staff Scheduling.

Technology 551

Technology Food Supply Kitchen Safety Waste 551

Modern Restaurant Management

AUGUST 12, 2022

Constant change — that has been the theme of the past several years, especially for restaurant businesses. However, right now many companies that need to hire seasonal employees are struggling with the clash of a tight jobs market and the rising costs of doing business. Create an Employee-First Environment. Recognition.

Restaurant Law 493

Restaurant Law Small Business Hiring Communication 493

7 Shifts

JANUARY 26, 2022

Are you managing one location (or several) of a multi-unit restaurant business? If so, you're not alone - 3 in 10 restaurants are part of a multi-location business. One of the biggest challenges that comes with multi-location restaurant ownership is managing teams across locations. Challenges of Managing Large Restaurant Teams.

Management 459

Management Management Restaurant Law Hiring 459

Modern Restaurant Management

SEPTEMBER 29, 2020

From digital menus to contactless payment options, restaurants today are flocking to front-of-house touchless technologies to keep customers safe and coming back. But, behind the door marked “Employees Only,” there are several common coronavirus risk factors that many restaurants aren’t yet addressing.

Back of House 492

Back of House Front of House Communication Healthcare 492

ChowNow

OCTOBER 17, 2024

At first glance, the natural organization of a paper calendar or spreadsheet makes sense for creating shift schedules. But once you put that schedule out into the world, it tends to break down. Pen and Paper Frustrations Below are some common problems with paper schedules that you may know all too well.

Coaching 195

Coaching Recruiting POS Communication 195

Modern Restaurant Management

AUGUST 1, 2022

In a tight labor market, restaurants are struggling, with many reducing hours or even closing due to staff shortages. In a recent poll of restaurant managers and owners, LANDED found that two out of three are spending three or more hours a week on recruiting, and one in six are spending six-plus hours a week. Recruiting is an art.

Recruiting 508

Recruiting Email Marketing Inventory Training 508

Modern Restaurant Management

OCTOBER 28, 2022

The modern restaurant and foodservice industry are facing the most challenging restaurant landscape in decades. After surviving the worst of the COVID-19 pandemic, restaurant operators are now facing record high food costs, ongoing labor shortages, inconsistencies in the supply chain, and quickly changing guest preferences.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

OCTOBER 6, 2021

Controlling the variables in the restaurant industry can feel like a game of whack-a-mole if you don’t have the right tools at your fingertips. Modern restaurant technology can provide peace of mind to operators worried about food safety violations, labor law mistakes, falsified data and more.

Technology 498

Technology Food Safety Restaurant Law Training 498

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

JANUARY 28, 2021

Due to the COVID-19 pandemic, restaurant owners scrambled to adjust to new laws, procedures and safeguards. Now that most restaurants have opened their doors, they’re realizing that the landscape has changed. The employee onboarding schedule should have crystal clear milestones for training and performance.

Cash Management 467

Cash Management Restaurant Law Take-out Training 467

Modern Restaurant Management

MARCH 6, 2020

2019 was the year of convenience in the restaurant business. Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services.

2020 515

2020 Coaching Front of House Customer Service 515

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Look into AI-driven scheduling and automation tools.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

NOVEMBER 3, 2021

The high turnover common in the restaurant industry has only accelerated in the last nine months. During the initial months of the COVID-19 pandemic, many restaurant brands saw business dip, and had to lay off or reduce hours for their employees. Prioritize Your Employees’ Wellbeing.

Inventory 434

Inventory Training Take-out Food Safety 434

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

JANUARY 23, 2024

A restaurant’s schedule is its framework for success. It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. But it isn’t simple.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. According to Forbes , 50% of employees waste parts of their day on their phones.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

7 Shifts

FEBRUARY 16, 2022

Perfectly staffed, and you're under target with productivity through the roof—a perfect schedule. But without the right tools, it'll take long nights and countless cups of coffee to organize the moving pieces of multi-location employee scheduling for your restaurant. Challenges of Scheduling Teams Across Locations.

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370

7 Shifts

NOVEMBER 15, 2024

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. How do you handle employee discipline and ensure fairness in the workplace?

Leadership 195

Leadership Management Management Operations 195

7 Shifts

SEPTEMBER 20, 2021

Employee shift scheduling for your restaurant can be much more complex than it seems. From managing overtime hours, to employee time off and availability, to making the right calls when it comes to who and when, scheduling takes a lot of time and mental energy. Using Excel or Pen and Paper to Schedule Employees.

Restaurant Law 370

Restaurant Law Point of Sale Back of House Front of House 370

7 Shifts

AUGUST 5, 2021

Employee scheduling for your restaurant can be the most stressful part of your job. After tracking sales, calculating inventory, and just trying to keep your head above water, restaurant scheduling can take up a chunk out of your week. Plus, that schedule almost rarely ends up going as planned.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

Modern Restaurant Management

MARCH 16, 2020

In the current labor market, restaurant owners have to deal with a host of issues that make it increasingly difficult to schedule employees. Due to these trends, employers want to have as much flexibility as possible to schedule employees. What Are Predictive Scheduling Laws?

Restaurant Law 454

Restaurant Law Website Management Audits Training 454

7 Shifts

DECEMBER 4, 2020

Did you know that payroll/labor makes up almost one-third of a restaurant's operating costs ? Understanding the ins and outs of paying employees, observing labor laws, and complying with the tax code is critical to running a business. This restaurant payroll guide will teach you: What payroll is. How to solve payroll tax issues.

2021 370

2021 Tip Distribution Restaurant Law Insurance 370

7 Shifts

SEPTEMBER 19, 2024

Executive Summary Location: Groveport, OH Restaurant Type: Casual Dining Problem: Too much time spent on manual processes. A payroll provider that couldn't support employees with multiple roles. Solution: Team management software that handles scheduling, time clocking, and payroll in one place. It was a nightmare.It

Cash Management 370

Cash Management POS Customer Experience Food Truck 370

Modern Restaurant Management

JUNE 6, 2022

Restaurant’s safety protocols were done “behind the scenes,” and guests most likely didn’t care about the sanitation of high-touch surfaces or whether they were sitting within six feet of other tables. The COVID-19 pandemic has been the biggest disruption that the restaurant industry has ever faced.

Audits 474

Audits Kitchen Safety Back of House Point of Sale 474