Turning Pain Points into Strengths: How to Create a 360-Degree Dining Experience

The pandemic has devastated the restaurant industry, with profitability and staffing levels down for the vast majority of restaurant operators. As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. 

Restaurants should ask themselves the following question: as customers return to dining out, how can we keep not only our guests—but staff—happy? 

There are three critical performance metrics that restaurants should take into consideration to create a “360-degree dining experience” for guests, staff members, and operators: table turns, tips and satisfaction, and average check size. 

Table Turns: Guests Have the Remote ControlTable turns are one of the most important performance metrics for a restaurant. It is a constant balancing act to maintain an optimal turnover rate—one that is long enough to allow guests to enjoy their dining…