7 Shifts

NOVEMBER 25, 2024

Customers on average will order more menu items, resulting in a larger bill for the restaurant and a larger tip for the employee. With the slim margins, there is tremendous pressure to pour through each of your supplier’s catalogues in an attempt to alter your menu items to make sure you don’t order when prices are high.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchising Franchise Fast Casual 251

Modern Restaurant Management

JUNE 27, 2025

Accuracy of food order leads the way at 88, while beverage quality and waitstaff performance both score 86. Website satisfaction tumbles 6 percent to 82, mobile app quality slides 6 percent to 80, and mobile app reliability plunges 8 percent to 78. Still, the food and service metrics are quite high.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Technology continues to transform restaurant operations.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MAY 23, 2025

million , retail and hospitality remain prime targets for cyberattacks. Does your POS system, online ordering platform, or accounting software hold sensitive data? Does your staff have regular access to mobile devices? With 97 percent of top U.S. Clearly identify data that needs to be protected.

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

MAY 30, 2025

The report also includes additional key industry insights, including: Delivery sales and transactions increased industry-wide despite economic uncertainty: Kiosk as a channel is up 27 percent YoY and 49 percent since 2020, and mobile is up 21 percent YoY and 368 percent since 2020. billion in 2024 and is anticipated to rise at a CAGR of 3.74

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Squirrel Systems

JUNE 2, 2025

In the ever-evolving hospitality landscape, technology has moved from the back office to center stage. The Push Toward Mobility and Flexibility Modern hospitality businesses are dynamicand their POS systems need to keep up. Mobile-first operations arent just more efficienttheyre more guest-centric.

POS 64

POS Hospitality Operations Mobile Ordering 64

7 Shifts

NOVEMBER 15, 2024

How do you handle multiple tables and orders at once? What steps would you take if a customer received the wrong order? How do you maintain accuracy when taking orders for large groups? How do you handle multiple tables and orders at once? What does excellent customer service mean to you? How did you resolve it?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

ChowNow

APRIL 25, 2025

Your restaurant brand is the gut feeling a potential customer gets the first time they see your restaurant logo, scroll through your online ordering menu, or walk into your restaurant. Youre not just designing for yourselfyoure designing for the potential customers you want ordering from you day after day.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Goliath Consulting

APRIL 5, 2025

Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating. Offer convenient payment optionswhether through mobile apps, contactless payments, or traditional methods. Make sure the entrance area is clean and organized, setting a positive tone before guests even sit down.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

ChowNow

MARCH 20, 2025

A single missteplike a delayed order or a system glitchcan throw off an entire shift. Whether theyre grabbing takeout, dining in, or ordering delivery, diners dont have patience for long waits or clunky systems. The easier it is for customers to place orders and receive their food, the smoother operations run. The result?

Operations 195

Operations Online Ordering Customer Service Mobile Ordering 195

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). ” A Year of Challenges U.S. percent decrease in claims.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. We'll see the continued shift of leveraging AI to help with other commodity tasks to free up humans to have more time to give customers higher-quality hospitality.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Lavu

JULY 3, 2025

This includes ringing up sales, tracking, and ordering. Time reduction is possible since it isn’t necessary to visit several areas of the restaurant to place a taken order. Orders are sent directly to the separate terminals to match the orders for the main course, appetizers, drinks, etc.

POS 78

POS Point of Sale Management Management 78

SpotOn

JANUARY 29, 2025

Adding hundreds of clients each week, these new partnerships showcase SpotOn’s flexibility to support the needs of diverse hospitality operators, from local establishments to multi-regional restaurant groups. reCaptcha v3 Integration: Enhancing fraud prevention on Digital Ordering platforms.

POS 59

POS Marketing Loyalty Program 2025 59

Future Food

MAY 29, 2025

Following our time at the 2025 FoodService Australia Food and Hospitality Week at Melbourne Convention and Exhibition Centre, one thing became abundantly clear: hospitality businesses that are embracing integrated, intelligent technologies are not only adapting to industry change, theyre leading it.

Hospitality 78

Hospitality Technology Food Safety Audits 78

Lavu

MAY 9, 2025

From real-time inventory tracking to mobile ordering and multi-location management, the right POS helps restaurants grow faster and operate more efficiently. Toast : Designed for restaurants, offering tableside ordering, inventory management, and a free starter plan with 3% payment processing. Thats where Lavu leads the way.

POS 78

POS Loyalty Program Mobile Ordering Food Truck 78

Lavu

JULY 11, 2025

As we move through 2025, this integrated system enables restaurants to manage every transaction—from online orders to in-store purchases—through a single, seamless platform. The company’s products include an award-winning mobile point-of-sale, online ordering, payment processing and accounts payable suite.

POS 78

POS 2025 Point of Sale Mobile Ordering 78

Open for Business

OCTOBER 30, 2024

When guests spend too much time deciding what to order, or when the kitchen gets bogged down with complicated dishes, it slows down the entire dining process. Start with a POS system that sends orders directly to the kitchen. Once set up, the system will automatically update table statuses as orders are fired to the kitchen.

Seating 60

Seating Mobile Ordering Dine-in Training 60

Squirrel Systems

JUNE 16, 2025

Choosing the right point-of-sale (POS) system is a high-impact decision for any hospitality business. To ensure your investment delivers real ROI, here are the top 7 features to look for in a cloud POS system built for hospitality. Mobile Ordering and Tableside Service Guests today expect fast, flexible service.

Download 76

Download POS Hospitality Loyalty Program 76

Modern Restaurant Management

MARCH 11, 2025

While the ways we order and dine may have changed, the reasons people choose a restaurant haven’t. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose. The honeygrow model is built for contactless ordering and delivery.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Lavu

JUNE 30, 2025

A well-designed POS system improves restaurant operations by streamlining order management, speeding up transactions, and delivering real-time insights that help optimize every aspect of the business. Enhances Order Accuracy: Directly sends orders to the kitchen, cutting mistakes by 25% and improving customer satisfaction.

POS 60

POS Operations Loyalty Program Mobile Ordering 60

SpotOn

JUNE 27, 2025

Over the last several years, QR order and pay has gone from being a fringe technology to a widely used solution for restaurants, bars, breweries, and wineries. What started as a simple way to swap paper menus with contactless ordering during COVID quickly evolved into an operational solution to battle staff shortages and improve efficiency.

Mobile Ordering 52

Mobile Ordering Online Ordering Back of House Front of House 52

MBB Hospitality

DECEMBER 22, 2024

Restaurant online ordering has emerged as a crucial aspect of the food service industry, reshaping restaurant operation strategies and fostering growth in restaurant delivery services. This article explores how online ordering is advancing and highlights the key concerns for businesses aiming to stay competitive.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

Squirrel Systems

MAY 1, 2025

Creating customizable prix fixe menus for groups with easy online ordering. Offering direct online ordering via a restaurant-branded app to avoid high third-party app fees. Integrating POS systems with delivery platforms for seamless order tracking and management. Using mobile POS systems for tableside ordering and payment.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

Squirrel Systems

JUNE 11, 2025

In today’s hospitality landscape, guest expectations are higher than ever. For guests, this translates into quicker service, more accurate orders, and smoother payments —all of which enhance their overall impression and likelihood of returning.

Hotels 66

Hotels POS Dietary Restrictions Loyalty Program 66

Lavu

JULY 11, 2025

Managing orders from multiple delivery apps can quickly overwhelm restaurant staff and disrupt service flow. Starting today, Lavu merchants will be able to see and auto-accept all orders, as well as analyze data across all locations and platforms using a single tablet. Do you work with more than one delivery partner? No problem!

POS 78

POS Delivery 2025 Online Ordering 78

Qu

NOVEMBER 25, 2024

New Online Ordering 70% of guests prefer ordering directly from restaurants 1 , and guest expectations for fast, seamless digital experiences have never been higher. As the demand for efficient online ordering solutions continues to grow, many restaurants struggle to keep up.

Online Ordering 52

Online Ordering Mobile Ordering Front of House Food Order 52

Squirrel Systems

MAY 26, 2025

As a leader in restaurant POS technology, Squirrel Systems was on-site, connecting with operators, tech partners, and hospitality leaders. Whether it’s adding a mobile ordering station, launching a loyalty program, or integrating new third-party platforms, the focus is on modular systems that grow with the business.

Loyalty Program 66

Loyalty Program 2025 Mobile Ordering POS 66

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Lavu

JUNE 13, 2025

With cashless options such as credit cards, mobile payment apps, and contactless payments, customers can make quick and hassle-free payments, reducing wait times at the point of sale. In today’s fast-paced world, consumers appreciate the ease of using credit/debit cards, mobile wallets, or other digital payment options.

2025 78

2025 Cash Management Mobile Ordering Point of Sale 78

Squirrel Systems

FEBRUARY 13, 2025

As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. Offering eco-conscious dining options will not only appeal to these guests but also position your property as a responsible leader in the hospitality industry.

Hotels 94

Hotels 2025 Travel Dietary Restrictions 94

Apicbase

JULY 11, 2025

The consequence is that hospitality businesses get locked into outdated systems. In hospitality tech architecture, clarity of responsibility is everything. Insight Layer: Hospitality Decision Engine Know what’s working. Tools get added when something breaks, or keeps breaking, and people need a quick fix. Fix what’s not.

Allergens 52

Allergens Cash Management Point of Sale Inventory 52

OneDine

JULY 2, 2025

Mobile & Tablet-First Experiences Phones are the new remote controls for life—and dining is no exception. Guests want to scan a QR code, view the menu, place their order, and even pay—all from their phone. Think smart upsells based on past orders or timely promos they’ll actually care about. Let’s break it down: 1.

2025 52

2025 Mobile Ordering Loyalty Program Hospitality 52

Web Diner

FEBRUARY 21, 2025

Ever wonder why that craft cocktail at your local bar seems irresistible, or why you always end up ordering that premium coffee drink when you meant to get regular brew? Orders jumped 42%, and guests happily paid $5 more. Don’t let another day of potential orders slip away. ” The result?

Menu 36

Menu Back of House Seasonal Menu Design 36

The Restaurant Group

NOVEMBER 20, 2024

Ensure it’s easy to navigate and mobile-friendly. Encourage Friendly and Attentive Service Foster a culture of hospitality and personalized care. Use Technology to Stay Competitive Adopt digital menus, reservation apps, or online ordering systems. Consistency builds trust and keeps guests coming back for more.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Perfect Daily Grind

JUNE 6, 2025

It also means that coffee can be transported in Flexible Intermediate Bulk Containers (FIBCs, also known as “super sacks”), allowing for more streamlined bulk ordering. The guide details estimated startup costs ranging from $50,000 for mobile trucks to $350,000 for seating-only cafés, outlining key expenses such as equipment and staffing.

2025 63

2025 Pricing Café Events 63