Five Ways to Enhance and Improve the Takeout and Delivery Customer Experience

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. Consumers crave convenience. As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success. Yum Brands CFO Chris Turner noted that delivery channels have helped brands like Pizza Hut meet demand at peak hours, freeing up restaurant employees’ time to focus on other tasks. 

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. 

1. Enhance Your Digital PresenceGrubhub projects 40 percent of restaurant orders in 2023 will take place online. So, if you’ve skimped on your digital presence, the time to change is now. Create or enhance your website and make sure you offer an “order online”…