Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program Customer Experience 2025 Customer Service 371

Restaurant Business

JUNE 20, 2025

Restaurants less so How the owner of Krystal and Logan's Roadhouse makes it work Financing Olive Garden sales surge on delivery and free take-home meals Same-store sales rose 6.9% Photo: Shutterstock Delivery and a take-home meal deal drove a lot more customers to Olive Garden this spring.

Delivery 238

Delivery Fast Casual Leadership Point of Sale 238

ChowNow

FEBRUARY 21, 2025

In fact, its going to be a lot easier than you think, and there are steps you can take starting today that will give you real results by tomorrow. Optimize Your Website and Online Ordering Experience If your restaurants website isnt easy to use, youre probably losing out on online orders. Next, take a look at your menu.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

FEBRUARY 12, 2025

This guide will teach you everything you need to know about getting started with restaurant marketing. By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

FEBRUARY 28, 2025

In this article, you will learn: How to improve your restaurants visibility so more people discover you Engagement strategies that turn first-time visitors into repeat customers Practical marketing tactics to fill more tables and increase takeout orders Here are eight strategies proven to attract more customers to your restaurant.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

ChowNow

FEBRUARY 13, 2025

Identify your biggest pain points. Are you aiming to speed up service, cut labor costs, or increase online sales? If customer retention is a priority consider a digital loyalty program or automated marketing tools. Can it increase sales or customer retention? Start by pinpointing where your restaurant struggles the most.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

MARCH 27, 2025

Without KPIs, spotting inefficiencies in your workflow is nearly impossibleleaving you without the data needed to make informed decisions and grow your online sales. Order Acceptance Time Order acceptance time measures how long it takes for a restaurant to acknowledge and confirm an online order.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

ChowNow

APRIL 15, 2025

Sure, instincts matter, but lets be honest, following your intuition is really just a guessing game, and eventually, a strong hunch will turn out to be a bad judgment. Cost of Goods Sold (COGS) Cost of Goods Sold tells you how much it actually costs to make the food and beverage sales you sell.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. A strong restaurant brand goes beyond a logo.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

ChowNow

FEBRUARY 21, 2025

Third-party delivery apps start out as a convenient way to reach new customers, but they always take a significant chunk of your profits. Offer Incentives for Direct Orders Changing customer habits takes time, but you can speed up the process by offering valuable incentives.

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

ChowNow

FEBRUARY 21, 2025

For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

7 Shifts

OCTOBER 22, 2024

If you feel that digital marketing isn’t giving your local restaurant the results you need, then it's time to explore more targeted strategies. 89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

ChowNow

JULY 18, 2025

Restaurant customer acquisition cost boils down to two things: How much you’re spending to market your restaurant How many new customers you’re actually getting from those marketing costs Most restaurant operators are solid on the first part. Customer acquisition cost (CAC) is the amount you spend to bring in a single new customer.

Email Marketing 195

Email Marketing Social Media Customer Service Online Ordering 195

ChowNow

MARCH 14, 2025

Operators who ignore this opportunity risk losing significant revenue to their competitors while missing out on the chance to build a stronger connection with their customers. Even when they manage to attract online orders, a lack of repeat business makes sustained growth feel out of reach. Make the check out process simple and easy.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

Restaurant Business

JUNE 27, 2025

He poured over cookbooks and learned what he could, testing recipe after recipe with his young son helping out. We’d sell out. That led to selling bagels at farmers markets. Another bagel baker wanted out and offered his assets. By Lisa Jennings on Jun. Photo courtesy of Jeff's Bagel Run. But I was having fun.”

Fast Casual 172

Fast Casual Franchising Franchise Leadership 172

The Rail

DECEMBER 2, 2024

The global online food delivery market size was valued at USD 221.65 The graph below illustrates how these models interact within the market: 1. Comprehensive analytics dashboard for insights into customer preferences and sales trends. Customer data management for targeted promotions and personalized marketing.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Restaurant Business

JUNE 23, 2025

They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. By Joe Guszkowski on Jun. Add these six terms to your vocabulary.

Hiring 172

Hiring Mobile Ordering Advertising Leadership 172

Harbor Touch

MARCH 18, 2025

Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. Our goal is simple: give you tools to streamline operations, cut costs, and grow your business without burning out. This isnt just theory from a manual. Staff Management 1.

Management 148

Management Management Seasonal Menu Cash Management 148

Lavu

APRIL 17, 2025

Personalized restaurant marketing using POS data is a powerful way to drive sales and foster customer loyalty. By tapping into the insights your POS system provides, you can tailor marketing efforts that speak directly to the needs and preferences of your customers. Here’s how: What is POS Data?

POS 78

POS Loyalty Program Marketing Point of Sale 78

SpotOn

JUNE 17, 2025

But if you're still on the fence about implementing online food ordering software at your establishment, take a look at some of the latest stats from the National Restaurant's Association's 2025 State of the Restaurant Industry Report. Everything needs to be just right. Everything needs to be just right.

Online Ordering 86

Online Ordering Ordering Website Management Point of Sale 86

Restaurant Business

JUNE 24, 2025

It's complicated Olive Garden parent Darden Restaurants could sell Bahama Breeze Olive Garden sales surge on delivery and free take-home meals Premium OPINION Financing Does Chipotle have a structural problem? And then the company reported its first negative same-store sales quarter in five years. By Jonathan Maze on Jun.

Fast Casual 144

Fast Casual Leadership Point of Sale Social Media 144

Squirrel Systems

FEBRUARY 3, 2025

If you’re looking to make the most of this high-energy day, here are 8 restaurant promotion ideas to help you stand out and drive sales. Use your POS system to track sales and determine the winning teams dish. Check your sales data to figure out what dishes will be the best sellers.

Social Media 80

Social Media Point of Sale Email Marketing Back of House 80

Lavu

APRIL 4, 2025

Personalized marketing helps restaurants connect with customers by tailoring offers and experiences to individual preferences. With 62% of consumers leaving brands that fail to personalize experiences , personalized restaurant marketing can increase revenue by 10-30%. favorite dishes, dining frequency).

Marketing 78

Marketing Loyalty Program Email Marketing POS 78

The Rail

JANUARY 24, 2025

By Heather Langley, Contributor A restaurant point of sale (POS) system is home to a vast amount of personal information, including customer data and payment information. Restaurant owners need to take measures to keep their POS systems safe and secure to protect both business and customer data.

POS 130

POS Point of Sale Information Email Marketing 130

Lavu

JUNE 26, 2025

You may feel that they are pulling you away from where the real action is, out front and in the kitchen. Well, accounting brings deep insights into the financial status of your business and its performance in the market. You cannot manage your restaurant properly without going into the accounting details.

2025 113

2025 Cash Management Point of Sale POS 113

SpotOn

DECEMBER 27, 2024

Guests get free food and operators gain a database of loyal customers, a tool for increasing sales, and a way to differentiate themselves in a competitive market. Points-based loyalty program With this kind of loyalty program, customers earn points per purchase. What are some different kinds of customer loyalty programs?

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

SpotOn

DECEMBER 11, 2024

But it also provided customers with the luxury of going out to eat (and not having to do the dishes) without having to pay the higher price point during times when people had to cut back on discretionary spending. People want to build their own bowls (and burritos, sandwiches, and salads) and they want it now.

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Lavu

APRIL 25, 2025

Smarter Menus : Analyze sales trends to adjust menu items, pricing, and promotions for what customers love most. Loyalty Programs : Automate rewards and segment customers to offer relevant perks, like double points during lunch for weekday regulars. Example: Recommend vegetarian specials to frequent plant-based diners.

POS 78

POS Loyalty Program Email Marketing Point of Sale 78

Restaurant Engine

JULY 9, 2025

Digital marketing strategies are the best way to promote your new carry-out services. They may choose to dine out when they don’t want to cook, but they may also not want to dine in. So, that’s where carry-out services come into play. It’s the central hub for your carry-out service. Customer reviews.

Loyalty Program 52

Loyalty Program Marketing Email Marketing Online Ordering 52

Lavu

JULY 18, 2025

Modern point-of-sale systems go beyond order processing—they streamline operations, reduce bottlenecks, and improve table turnover. This eliminates the hassle of waiting in lines or for servers to take orders, tackling one of the most common delays in dining experiences. Ease of Implementation in U.S. Restaurants For U.S.

POS 60

POS Mobile Ordering Communication Customer Service 60

Lavu

JUNE 6, 2025

This calculation involves dividing the cost of food sold by the total food sales and multiplying the result by 100 to get the food cost. Discovering new ways to reduce costs in restaurant management can boost profits. Focusing on making more money is essential to keep your business successful in the long run.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

Restaurant Engine

NOVEMBER 13, 2024

.” So, if you want to light your marketing on fire and grow your business, data analytics is a must. What is the Point of Website Analytics? The path they take once on your website from page to page. Knowing and understanding this data can help you make good marketing decisions. What pages they visit.

Point of Sale 59

Point of Sale Email Marketing Online Ordering Information 59

Lavu

JULY 11, 2025

With the global cloud POS market projected to grow 18.2% These systems stand out for their ability to streamline daily tasks, offer real-time insights, and support automation. These systems stand out for their ability to streamline daily tasks, offer real-time insights, and support automation.

POS 78

POS Management Management Mobile Ordering 78

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." Special events have become a big reason for going out, making unique dining experiences more important than ever. Tables and chairs take a backseat to efficient space.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Open for Business

OCTOBER 30, 2024

If you want to make more out of your restaurant analytics and wow diners on a whole other level, this guide has all you need to know. If you want to make more out of your restaurant analytics and wow diners on a whole other level, this guide has all you need to know. But many restaurants let this valuable resource go to waste.

Reservations 60

Reservations Dietary Restrictions Email Marketing Point of Sale 60

SpotOn

NOVEMBER 7, 2024

Long before QR codes and marketing software , there was beer. A quick search for “Beer City, USA” will point you to Grand Rapids, MI, a city that owes its growth partly to barley, hops, water, and yeast. Despite all the numbers logged in the background, the guest experience takes the forefront at Big Lake Brewing.

Brewery 52

Brewery Seasonal Menu Point of Sale Email Marketing 52

Paper Chase Accountancy

MAY 21, 2025

As a global leader in hospitality industry accounting and advisory services, Paperchase empowers businesses across diverse markets to navigate their financial complexities with precision and foresight. Grasp why specialized hospitality accountancy is not just an advantage, but a necessity, over general accounting practices.

Hospitality 52

Hospitality Sustainability Cash Management Hotels 52