Simple Tips for Delivering Exceptional Post-Pandemic Customer Experience

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. Not only is there a ripe opportunity to attract formerly takeout-only customers for in-person dining, but an opportunity to enhance customer experience for all customers and differentiate from the competition.

The entire dining experience has changed in the wake of the pandemic. Even with some restaurants closing their doors, there’s more competition than ever before. People have more choices at their disposal, not only about the food but also the ambiance and end-to-end dining experience. It used to be that restaurateurs could compete on the quality of their food, but with consumers having been deprived for so long, focusing on food alone would be a mistake. Consumers expect more in terms of atmosphere, service and memorable experiences.

The reality is…