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An upgraded AI function can now generate incredibly realistic images, including fake restaurant receipts. This new capability opens the door for unscrupulous individuals to try and scam restaurants out of free meals, gift cards, and more. To help you understand this emerging threat and learn how operators can protect their bottom line, Modern Restaurant Management (MRM) magazine consulted Doriel Abrahams, Principal Technologist at Forter, a leader in e-commerce trust and fraud prevention.
Todays diners scroll before they order, and your restaurants social media presence can make or break their decision to visit. Thats where a skilled content creator comes in. But not all creators are the right fit. The wrong hire can lead to off-brand posts, low engagement, and wasted effort. Heres how to find a creator who truly understands your brand and can help turn followers into loyal guests.
Online Reputation for Small Restaurants is critical to attract customers and build trust. Managing how people see your business online can mean the difference between success and struggle. What is Online Reputation Management for Restaurants Simple definition of restaurant reputation Online reputation management for restaurants means actively shaping how people see your restaurant on review sites, social media, and online searches.
The National Restaurant Association Show is always a highlight of the year for anyone in foodservice and the 2025 edition made one thing clear: restaurants are embracing change like never before. From how guests engage to how teams work behind the scenes, innovation is reshaping every touchpoint. As a leader in restaurant POS technology, Squirrel Systems was on-site, connecting with operators, tech partners, and hospitality leaders.
AI is reshaping the business landscape, including HR. This guide is designed to help you understand and implement AI effectively for tangible benefits and a more strategic approach. Learn how to: Automate routine tasks Boost data insights Enhance employee experiences Drive HR’s strategic value Download the guide today!
Running a successful bar or restaurant starts with understanding all your expenses. In fact, the financial health of your business largely depends on how well you manage your inventory and both fixed and variable costs. These two expense types form the foundation of your budget , and if youre not tracking them carefully, they can directly impact your bottom line.
Get your customers excited for your new menu with a strong marketing plan. Are you expanding your menu at your restaurant? Introducing new menu items is a great idea because it keeps your restaurant fresh and competitive in an ever-growing industry. In this article, we look at nine marketing tips to get your dining guests excited for your new menu. While you may still have everyones favorites on your menu, it may take a bit of convincing to get your diners to try new items.
Burger King and Wendys have unveiled summertime promotions designed to boost lagging early-year sales, while McDonalds is opening later. The companies are using loyalty programs, limited-time offers and more marketing to win back price-conscious consumers.
Burger King and Wendys have unveiled summertime promotions designed to boost lagging early-year sales, while McDonalds is opening later. The companies are using loyalty programs, limited-time offers and more marketing to win back price-conscious consumers.
When restaurant companies start the buying process with demos and feature checklists, they often end up digitising flawed workflows instead of improving them. This is how tech procurement usually goes: build a longlist schedule demos compare features request pricing make a decision. Its clean, structured, and helps align the buying committee. On paper, it works.
Counter service at Sabine. | Courtesy of Sabine Caf Rich Fox of Sabine in Seattle says leaning more casual has helped his bottom line A version of this post originally appeared on May 28, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world. This send is the second of a four-part series on restaurant growth, presented by Square.
Lets dive into how to clean up those messy books and create sustainable, efficient systems for the futureeven in cases when things arent as pristine as your order-loving brain would like them to be.
In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years. Five Guys experienced a breach in September 2022 that compromised job applicants' personal data.
Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.
High coffee prices are becoming a lasting reality for the industry. While many assert that this signifies a long overdue change, as coffee has historically been an undervalued commodity, price volatility affects all levels of the supply chain in various ways. For coffee shops, in particular, margins are tighter than ever. Many are facing the difficult decision to raise their retail prices , seeking new ways to streamline operations and manage cash flow more effectively.
By Tracie Johnson, Contributor A restaurant is a destination, an experience , and a reflection of the cultural moment -- not just a place to eat. Opening a new dining space in 2025 calls for more than just a good recipe list or architectural sense. Understanding a rapidly changing landscape characterized by rising costs, evolving customer habits, and an increasing demand for originality is critical to success.
When business slows down, its easy to blame the season, the weather, or people not going out like they used to, but sometimes all customers need is a good reminder or the right reason to show up again. The right promotion at the right time can reignite business, whether that means a packed dining room on a slow weekday or reconnecting with loyal customers who havent ordered in a while.
With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. This is true for businesses operating in office settings just as much as in restaurants, supermarkets, and other settings where businesses have daily contact with consumers. Nevertheless, while self-service POS systems or AI-enabled customer service chatbots can definitely help in achieving better operational efficiency, these solutions ca
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Coffee prices have soared over the past few years, pushing roasters, independent cafés, and specialty coffee retailers into challenging territory. Rising costs for green coffee, energy, shipping, labour, and equipment are placing significant pressure on businesses. For roasters and coffee shop owners alike, raising prices is no longer a choice but a necessity.
Increasing table turnover is a proven strategy to maximize revenue without expanding your restaurants capacity. By optimizing how quickly tables are cleared and reseated, restaurants can serve more guests during peak hours and improve overall profitability. In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience.
Bad restaurant reviews might hurt in the moment, but every one of them is an opportunity to set things right with a disgruntled customer, get insight on how to improve your operations, and turn a negative experience into a chance for growth by showing future customers you care about their dining experience. With 45% of consumers saying theyre more likely to visit a business that responds to negative reviews, knowing how to respond to a bad restaurant review is a skill every successful restaurant
Are we at the end of the "Just Google It" era? According to SOCi's 2025 Consumer Behavior Index, a significant shift is underway in how consumers discover restaurants. With search impressions declining and platforms like social media and AI gaining traction, traditional search strategies are breaking down. The report analyzes the data, highlights the key factors driving this change, and outlines the urgent need for restaurants to adapt to this fragmented reality or risk losing vital
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Coffee associations serve objectively essential purposes: to support the industry’s growth through research and events, and to promote the consumption of high-quality coffee. Many also assert that they cultivate community and uplift professionals to assist in knowledge sharing and value distribution. But following recent and abrupt changes to long-standing educational institutions , it’s evident that many in the coffee community are changing how they choose to engage with these organisatio
Modern diners expect speed, convenience, and controland restaurants are adapting quickly. Order and pay at the table technology is emerging as a game-changer, allowing guests to browse the menu, place their order, and complete paymentall from their smartphone or a tablet, without waiting for staff. This shift is helping restaurants reduce wait times, increase table turnover, and create a more seamless dining experience.
Healthy Balance Meals has been serving nutritious, made-from-scratch dishes in downtown Sevierville, Tennessee, for over 13 years. Known for their health-conscious menu and convenient prepared meal options, the restaurant has built a loyal following of locals looking for food that fits into their busy lives. From frozen meals you can heat up at home to quick lunch options that dont compromise on nutrition or quality, Healthy Balance Meals fills a unique need in the community.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Delivery Expectations and Consumer Preferences Despite economic uncertainty, delivery sales and transactions increased industry-wide, according to PAR Technology Corporation’s 2025 Quick Service Restaurant (QSR) Operational Index Report highlighting key insights in the restaurant industry from third-party delivery to stat
Get Paycor’s guide, based on a survey of 3,000+ professionals, and learn why successful companies are: Almost 80% more likely to identify top talent through formal systems 40% more likely to protect managers’ time spent on coaching 83% more likely to plan to upskill their teams and more!
Like a master chef expertly balancing flavors in a gourmet dish, a hospitality CFO consultant skillfully manages a company’s financial health, ensuring long-term viability and growth. In today’s competitive business landscape, strategic financial planning is no longer optional but a critical aspect of success. But how does this blend of finance, strategy, and hospitality work in real-world scenarios?
Tracking the right restaurant labor KPIs is essential for optimizing workforce efficiency and controlling labor coststwo critical factors that directly impact profitability. As the restaurant industry faces rising expenses and shifting labor dynamics in 2025, understanding and measuring these key performance indicators can help managers make informed decisions, improve scheduling, and boost overall productivity.
Anela Malik leads a tour in Chefchaouen, Morocco. | Yawk Creative Agency Food content creators have amassed devoted followings through the internet, products, and books. Now theyre asking fans to follow them on global culinary tours. Earlier this year, food creator and cookbook author Justine Doiron, also known as @justine_snacks , announced on Instagram that shed be hosting a trip to Sicily in October: a week for her and 12 fans to sightsee and eat together.
The evolution of the QR code has been something of a full-circle journey since it exploded on the global scene a little more than a decade ago. Funny-looking, pixelated Rorschach blots were suddenly plastered on seemingly every product and piece of signage a consumer might happen upon, and the public was eager to explore new interactions with their still-novel smartphones.
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
Sample Bookkeeping for Restaurants and Bars: In the hospitality industry without precise record-keeping, even the most successful establishments can find themselves adrift, struggling with cash flow, compliance, and ultimately, profitability. Bookkeeping is the often-unsung hero, forming the bedrock of smart financial management. It’s the invisible framework that supports informed decision-making, ensures regulatory compliance, and illuminates the path to sustained growth.
Following our time at the 2025 FoodService Australia Food and Hospitality Week at Melbourne Convention and Exhibition Centre, one thing became abundantly clear: hospitality businesses that are embracing integrated, intelligent technologies are not only adapting to industry change, theyre leading it. Technology in hospitality is no longer limited to digital menus or app-based reservations.
Caribbean Kitchen is a Bahamian catering company based in Hopkins, Minnesota, founded by Nicholas Hall in 2009. What started as a passion project while working in education eventually turned into a full-fledged business built on word-of-mouth, strong community ties, and a passion for bringing bold Caribbean flavors to the Midwest. Originally from Nassau, Bahamas, Nicholas started out cooking for friends and small events, catering on weekends simply because he enjoyed doing it.
Every month, thousands of food businesses land on The Kitchen Door looking for space. Whether you get one lead a week or twenty, what happens next can make or break your kitchen’s growth. That’s why we’re excited to introduce the free release of Leads Manager —a powerful new tool available to every kitchen listed on The Kitchen Door. Why We Built Leads Manager When we launched The Kitchen Door nearly a decade ago, our goal was simple: help food businesses find commercial kitchens in their area.
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
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