Sat.Jun 13, 2020 - Fri.Jun 19, 2020

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Reopening strategies: How to manage guest expectations

Typsy

Managing guest relations can be tricky, even at the best of times. But now, as hospitality venues around the world look towards reopening with specific health and safety recommendations and requirements in mind, the guest experience will likely be a little different than it was 6 months ago. And, well, change can be challenging to accept. The key is carefully managing expectations.

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How food and hospitality can flourish in the next normal

Future Food

How food and hospitality can flourish in the next normal Retail Relationships Rewarding Foodies. As we witness the gradual relaxing of restrictions placed on food operators state by state and an uncertain return to trading, one thing is certain – the Food & Hospitality will inevitably recover. In fact, the latest credit card data from both the ANZ and CBA shows that spending on F&B is coming up from its lows.

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3 Delicious Secrets of Pairing Wine With Food

A Wine Story

Pairing Wine with Food at Stag’s Leap. Pairing Wine with Food at Stag’s Leap Wine Cellars. When you fantasize about the Napa Valley, two things usually come to mind: Delicious food and wine. Pairing wine with food makes the Napa Valley such a popular tourism destination. Today virtually all the wineries offer visitors the ability to enjoy pairing wine with food experiences.

Vineyard 153
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A BAROMETER OF CHANGE FOR AMERICAN COOKS & DINERS

Culinary Cues

You can sense it in the air, you can feel it in your bones, and you can hear it in the silence – the energy that had surrounded the career of professional cook is down a few quarts. For nearly four decades the job of cook dominated the media and served as a major point of conversation and entertainment for guests of all ages and socio-economic backgrounds.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Post-COVID19 Restaurant Marketing Themes to Help Your Business Bounce Back

Modern Restaurant Management

As we begin to assess the realities of the Post-COVID19 (CV) world, businesses everywhere are facing an unprecedented challenge: how to survive and maybe even thrive amid this extraordinary "new normal." Restaurants and the entire hospitality industry are at the forefront of this challenge. Even as lockdown restrictions are eased, it's likely to be a long time before the dining experience returns to anything resembling the previous norm.

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What’s the Best Way to Advertise a Small Business?

Indoor Media

Every small business is unique. While we are a bit biased and believe our advertising is the first, best way to advertise for all small businesses, we also believe that every business owner should explore the best way to advertise for themselves. To help you evaluate your options, we’ve created this 6 step guide to walk you through the easy work of identifying which advertising methods are best and which are bust!

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What Will Become of the Cruise Ship Smorgasbord?

EATER

Shutterstock. Cruise companies have been fighting contagious viruses for years, which loyal cruisers say makes eating aboard as appetizing as ever In those early days of the novel coronavirus, as we all watched its terrifying spread from its point of origin, cruise ships dominated the headlines. Reports of big numbers of cases on board were bandied first as a precautionary tale, then simply a precursory one.

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Beyond the Four Walls: Why Now Is the Time for Restaurants to Leverage Digital

Modern Restaurant Management

No one knows what the future of foodservice looks like, but there are crucial hints in the data, analytics and e-commerce. If we have learned anything during the last few months, it is that sticking to the, “it’s how we have always done it,” mentality won’t position restaurants for recovery. Leaders across all business sectors are accomplishing changes in days or weeks that normally would have taken months or years.

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Operating Efficiency of Domino’s Pizza Tantamount to Google

Restaurant Engine

Domino’s Pizza (NYSE: DPZ) went public in 2004, and it has delivered a superior return to its shareholders, better even than Google (NASDAQ: GOOGL). “It’s pretty amazing,” said Joe Weisenthal. “The basic idea is that both Domino’s Pizza and Google went public around the same time. I think it was 2004. And if you look at the chart, they basically had a pretty similar trajectory.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Destinationaires: turning regional locations into destination tourism

Typsy

Travel trends are changing. So how can tourism-based hospitality businesses pivot their thinking to embrace the evolving needs and demands of travelers? To do this, we need to think about the reasons people travel to so-called ‘destination holidays’ - and how that can also drive people to visit local destinations. To explain further, Wil Slickers joins us to talk about the ways hospitality and tourism innovators - destinationaires - can turn local spots into tourist destinations.

Tourism 166
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How Coronavirus Could Change the Way You Get Your Favorite Craft Beer

EATER

Mihai_Andritoiu /Shutterstock. Competition is fierce for cans, labels, and customers as breweries rush to package their beer for home drinking It’s been a rough couple of months for craft beer. Like the coffee and wine industries, the entire beer ecosystem was upended as the COVID-19 pandemic shuttered breweries, closed bars, and scared people away from beer shops.

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Innovative Models Keep Restaurant Revenue and Supply Chain Flowing

Modern Restaurant Management

As restaurants cautiously begin to reopen in pockets of the U.S. and abroad, the restaurant industry remains far from full capacity. Over the past several months we have seen customers modify their business models to accommodate restrictions and consumer preferences. While many restaurants pivoted quickly to off-premises dining only, the model is not a fit for every brand.

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A Personal Chef from sunrise to sunset, in the peaceful Akumal Bay

UXATA

Chef´s delights, unforgettable relaxing days, and absolute happiness in one of the Riviera Maya gem s. Imagine waking up overlooking a dreamy landscape, full of colors, the sounds of nature and a the refreshing tropical breeze. Meanwhile, a comforting and cozy personalized Breakfast is waiting you, just take a sit and enjoy it. You have hired a Private Chef in Akumal, and your time to enjoy is all yours.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Slow Wine Announces New US Editor For The Slow Wine Guide

Sante

Slow Wine has named Deborah Parker Wong National Editor of the US edition of the Guide. The appointment follows the announcement of a new digital approach for reviewing wines for the 2021 Guide. Slow Wine Editore announces some important changes and news for the next 2021 edition of its English-language edition of the Slow Wine Guide, which this year successfully celebrated its 10th anniversary.

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HotSchedules Releases In-App Health Survey to Help Restaurants Confirm the Health of their Teams Before Each Shift

Hot Schedules

BLOG. HotSchedules Releases In-App Health Survey to Help Restaurants Confirm the Health of their Teams Before Each Shift. The HotSchedules Health Survey will be made available by request beginning June 18, with self-deployment capabilities coming soon. A s the world grapples with COVID-19, operators are working tirelessly to reopen their restaurants while ensuring the safety of their team members and guests.

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The Importance of Flexibility in Restaurant Hiring

Modern Restaurant Management

With restaurants reopening under guidelines calling for decreased capacities, efficienct practices are top of mind. Modern Restaurant Management (MRM) magazine asked Mark Heymann, a labor expert and CEO of UniFocus, for his insights on navigating post-pandemic restaurant recovery through effective hiring and training. What are the best practices employers can put in place to welcome back apprehensive restaurant employees?

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5 Ways to Drive Word of Mouth Marketing in a Cafe or Restaurant

Ken Burgin

Many people assume ‘word of mouth’ works automatically, and it’s always positive. As if people will say the nicest things without you making any effort. Sorry, that’s not going to happen! And word of mouth can also be negative – ‘OMG did you hear that place got a food poisoning fine, and they’ve been underpaying their chefs!’. However there are ways to guarantee that people have a lot to talk about, and you rise above the sameness of other new places having their six months of fame.

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2024 Restaurant Spending Trends to Stay Ahead of the Curve

How do you stay on top of what your customers are expecting when they step through your doors? Do you know what’s on their mind? How are you going to account for what they’re planning on doing months from now? As we head into 2024, price-related issues are still top-of-mind for restaurant customers after the inflation boom earlier this year. In this new report, we give you the latest insights on consumer spending trends, attitudes on tipping, and how you can respond.

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Product Release 9.0: Introducing xtraCASH

Xtra Chef

xtraCHEF has been in the business of helping our clients save money through AP automation , access to data, and insights into food and plate cost since we first launched. So when COVID-19 closed the doors of dining rooms around the country, forcing operators to think critically about the future, our team thought about how we could help as many restaurants as possible to come back better than ever.

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‘When We Needed It to Be, Food Was a Weapon’

EATER

Meals are served to children at a Black Panther Party free breakfast. | It’s About Time. Early Black Panther Party member Billy X Jennings helped feed a movement. Fifty years later, he still sees its impact. Billy X Jennings was fresh out of high school when he joined the Black Panther Party in the summer of 1968. The Party, which was barely a year old at the time, grew out of an opposition to racism and police violence toward Black people in Oakland, California — and later, around the country —

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MRM Research Roundup: Mid-June 2020 Edition

Modern Restaurant Management

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features recovery data, POS performance and shifting habits of diners. On the Road to Recovery. According to the latest report from Tripadvisor , which outlinines the road to recovery for the travel and dining industry, restaurants are showing the first signs of recovery, leading the way for hospitality businesses.

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Understanding and Using ‘Influence Patterns’ with Restaurant & Cafe Customers

Ken Burgin

Ever fallen into the trap of doing things you didn’t want to do? You may have given money to someone hustling in the street; signed up for products you had absolutely no need for or let a person cut ahead of you in a line for no justifiable reason. In most instances you responded more or less automatically. They ‘influenced’ you in a way that caused you to act differently to what you thought was ‘rational’.

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2024 Payroll Calendar Templates

These calendars provide pay period dates and paydays for biweekly, semi-monthly, and monthly payroll in 2024. Use them as a reminder or share with employees so they can celebrate payday.

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How Do Employee Benefits Work? | A Guide For Managers

Sling

Many managers wonder, “How do benefits work to keep my team, and my business, running strong?”. When it comes right down to it, employees are the lifeblood of your company. Without a strong team in place, success is all but unreachable. Your goal, then, is to attract the top talent and retain them in your business as long as possible. Compensation goes a long way in this regard, but sometimes your business needs to offer more.

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NYPD Debunks Police Union Claims That Shake Shack Workers Intentionally Poisoned Cops

EATER

Shake Shack employees were accused of intentionally poisoning NYPD officers’ milkshakes. | Photo: PL Gould /Shutterstock. The Police Benevolent Association and the Detectives’ Endowment Association both made statements claiming that officers were intentionally fed bleach at a Manhattan Shake Shack location The New York City Police Department has debunked claims made by its own police unions accusing employees at a Shake Shack in Manhattan of deliberately poisoning officers via contaminated milks

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MRM EXCLUSIVE: Creating a Culture of Cleanliness 

Modern Restaurant Management

The novel coronavirus pandemic has had an immense impact on the restaurant industry. In fact, U.S. restaurant losses for April 2020 were projected to surpass $50 billion, according to estimates from the National Restaurant Association (NRA). While some states are allowing restaurants to resume business, others are delaying this process until later phases in their reopening plans.

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How to Get More Positive Restaurant Reviews

360Training

Could your restaurant use a 5-9% bump in revenue? Because a study out of Harvard Business School says that’s what you’ll get from one extra Yelp star. These days, paying attention to your business’s online rating just isn’t optional. That goes double for the restaurant industry. Customers rely on restaurant reviews more than any other type of local business.

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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How to Calculate and Optimize Your Restaurant Payroll Percentage

Restaurant365

When times are tough, it is more important than ever to keep your eye on your costs. Your restaurant operations include many different expenses, from food and beverage to utilities. However, your labor payroll cost is one of your most significant expenses—and, crucially, a significant expense over which you have control. As your restaurant responds to the effects of COVID-19, you need to optimize your restaurant payroll percentage.

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Vendor Management: The Complete Guide To Working With Suppliers

Sling

Vendor management may seem like a simple enough concept. But with the rapid growth in technology, the new global scale of the economy, and the seemingly endless choice of suppliers, it’s more difficult than ever to find the best fit for your business. In this article, the experts at Sling discuss strategies and solutions for improving your vendor management in order to give your business the best chance for success.

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Unique Challenges and Considerations for Restaurants As They Reopen Their Doors

Modern Restaurant Management

As restaurants across the nation begin to reopen for business, there are many challenges that they will face for the first time. Business as usual is a thing of the past! In what already was a difficult business in which to succeed, restaurateurs will have to navigate the unchartered waters of surviving during a pandemic and its aftermath, as we slowly return to business.