Modern Restaurant Management

APRIL 7, 2025

It’s no secret that restaurants with more than one location depend on standardization to thrive. A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

EATER

APRIL 8, 2025

Brbara Tamilin Long-haul Amtrak rides are full of people who value a slower pace to life. Of course they eat the same way. As a nonflier and a travel writer, I spend a lot of time on trains. Train food, Ive come to learn, is its own distinct and expansive category. It encompasses prime rib and crabcakes and the tinkling sound of wine glasses shaking in the premier train dining car; railway baron-style hotel restaurants with impeccably marbled rib-eye steaks and raw oysters flown into the Rocky M

Training 291

Training Food Travel Social Media 291

Restaurant Business

APRIL 9, 2025

Most restaurant operators consider technology a necessity for running their restaurants today. They rely on technology to help with day-to-day tasks like managing revenue and inventory, and to fill in labor shortage gaps. While the promise of restaurant technology is enormous, sometimes it doesn't live up to the hype, leading to frustration and trepidation about trying new technology.

Take-out 192

Take-out Technology Fast Casual Inventory 192

Goliath Consulting

APRIL 5, 2025

Providing a seamless, enjoyable restaurant experience is essential for long-term success. From the moment a guest walks through the door to their final goodbye, every touchpoint matters. Heres how to craft an experience that leaves customers delighted and eager to return. 1. Warm Welcome and Atmosphere First impressions are powerful. Ensure that hosts greet guests promptly with genuine warmth and enthusiasm.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

Advertiser: Paycor

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

Crunchtime

APRIL 8, 2025

Red Lobster is one of the most recognizable seafood restaurant brands in the world, known for its fresh seafood offerings and iconic Cheddar Bay Biscuits. Its longstanding presence and customer loyalty make it a household name in casual dining. Under new ownership and with strong board support, Red Lobster is embarking on an ambitious journey to modernize its technology infrastructure.

Casual 78

Casual Dine-in Technology Operations 78

Restaurant Engine

APRIL 9, 2025

With a careful strategy, you can leverage online reviews to your benefit. You may know that online reviews are important for your restaurant. But they are actually vital to your continued success. In fact, today, online reviews are crucial, especially when just one review can influence numerous potential diners. Your positive and negative reviews can greatly impact a persons decision to eat at your restaurant or find another place to dine.

Management 52

Management Management Website Management Email Marketing 52

TastyIgniter

APRIL 9, 2025

Is your restaurant website losing online orders due to a poor user experience? Optimize it for success! Learn essential strategies for user-friendly design, mobile optimization, advanced online ordering systems, offering pickup/delivery, improving site speed, using high-quality photos, and implementing smart upselling to significantly boost sales and customer satisfaction.

Online Ordering 59

Online Ordering Ordering Mobile Ordering Customer Experience 59

Sculpture Hospitality

APRIL 8, 2025

Keeping all of the moving parts in your restaurant in sync can be tricky. Doing it while staying efficient, streamlined and not overwhelmed can be even more difficult.

Management 92

Management Management 92

The Eat Restaurant

APRIL 9, 2025

Discover expert strategies to boost your restaurant bookings with effective online presence, promotions, seamless reservations, and enhanced customer experiences using Eat App.

Book 78

Book Marketing Reservations Customer Experience 78

Modern Restaurant Management

APRIL 8, 2025

While overall interest in AI-driven restaurant features remains low, loyalty is increasingly influenced by personalized promotions, according to the Summer 2025 Consumer Trends Report from Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. Nearly one-third of consumers stated that tailored deals enhance their commitment to a particular restaurant. "While technology has the potential to enhance the dining experience, the research shows that AI integration isn&

2025 399

2025 Fast Casual Consumer Goods Seasonal Menu 399

Advertiser: Paycor

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.

Culinary Cues

APRIL 7, 2025

Its a question on the minds of most chefs, restaurateurs, and culinary educators: What will the next generation of cooks and chefs look like? We (those who have invested decades in the business already) may complain about the current labor environment and question the level of commitment from a younger pool of candidates but I have rarely heard anyone attempt to define how it will all wash out.

Kitchen Safety 300

Kitchen Safety Food Supply 2030 Healthcare 300

EATER

APRIL 11, 2025

Diners gather at one of chef Kendall DaCostas supper clubs. | Daron English Communal dining is all the rage. What if youre seated next to someone who sucks? At a recent dinner, I faced the worst fate that can befall a diner: There was an annoying guy at the restaurant. He spoke too loudly about boring things, shared unsolicited expertise on subjects it was clear he knew little about, and wore an ugly jacket.

Fine Dining 273

Fine Dining Seating Dine-in Cash Management 273

ChowNow

APRIL 11, 2025

Tablets are everywhere in restaurants these days, and with good reason. Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. But heres the thing: just handing your employees a tablet and hoping for the best doesnt work.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

APRIL 11, 2025

Despite economic concerns, diners consistently demonstrate a commitment to supporting restaurants, according to TouchBistro's 2025 American Diner Trends Report. “This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.

Loyalty Program 251

Loyalty Program Social Media Front of House Back of House 251

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

2025

Culinary Cues

APRIL 10, 2025

Oh, how our careers evolve. With a commitment to constantly learn, a willingness to step in different directions, and an open mind where we start may not have much similarity to where we end up. That makes life interesting and fun. I often reflect back on that first job at 15 years old as a dishwasher in a Buffalo, New York diner and shake my head when I contemplate the opportunities that came my way, the people I have met and with whom I have worked, the places I have been, all that I continue

Travel 347

Travel 2025 Blog Food Order 347

EATER

APRIL 11, 2025

Kat Thompson The worlds favorite lazy egg remains unbothered This egg shortage has been difficult for me as someone who puts a fried egg on every meal and bakes a lot. A meal of eggs, rice, and soy sauce carried me through times when I couldnt afford much else, but now that Ive seen prices in Los Angeles skyrocket to $14 for a dozen, they feel less like part of the struggle meal and more like a luxury.

White Paper 236

White Paper Merchandise Pricing Food Order 236

ChowNow

APRIL 11, 2025

The last time you tried a new restaurant, what steps did you take before you walked through their doors? Did you scroll through the online reviews first? Check the star rating? Maybe skim a few photos? Your guests are doing the same thingEvery. Single. Day. Online reviews have become one of the most influential factors in how consumers choose where to eat, especially for independent restaurants.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

APRIL 9, 2025

For more than two decades Sam Ballas, Founder of East Coast Wings + Grill, has focused on brand building in a smart and sustainable manner. Most recently, he co-founded Sammy's Sliders with chef Sammy Gianopoulos. After successfully opening a second location in Kernersville, NC, and planning for a third one, the fast-casual gourmet slider brand has started franchising and plans to grow strategically in the Southeast region.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

The Rail

APRIL 6, 2025

By Destiny Clarkson, Contributor As much as meal quality, guest retention determines the success of a restaurant. Long-term profitability depends on good retention policies, particularly considering that recruiting new clients usually costs five times more than maintaining current ones. Understanding consumer loyalty psychology can enable restaurants to create systems supporting recurring business and assist in overcoming financial difficulties.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

EATER

APRIL 7, 2025

Lille Allen/Eater While major egg producers have struggled with avian flu, smaller egg farmers have found new demand Last November, Mike Trent, the owner of Trent Family Farms in Cloverdale, Oregon, started to notice that egg prices were going to get crazy. As the avian influenza crisis worsened among major egg producers across the country and prices began to trend upward, Trent knew that 2025 wasnt going to be a normal year for eggs.

2025 211

2025 Pricing Consumer Goods Retail 211

ChowNow

APRIL 11, 2025

If your restaurant uses delivery apps like Uber Eats, DoorDash, or Grubhub, you already know how overwhelming order volume can get when the rush hitsespecially when youre bouncing between tablets, updating menus in three places, and relying on staff to manually punch in each delivery order. That kind of setup isnt just inefficientit opens the door to expensive mistakes and slows down your team at the worst possible times.

POS 195

POS Online Ordering Demo Point of Sale 195

Modern Restaurant Management

APRIL 9, 2025

Restaurants must navigate an intricate web of federal and local compliance parameters, from food and workplace safety regulations, to labor laws, to environmental concerns – and when the consequences for violations are so severe, remaining compliant can feel like walking through a minefield. Non-compliance burdens restaurants with hefty fines, lawsuits, and reputational damage, and as diners become increasingly selective about where they eat, restaurants simply can’t afford the risk.

Restaurant Law 251

Restaurant Law Employee Relations Food Safety Training 251

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Small Business

The Rail

APRIL 10, 2025

By Indiana Lee, Contributor Guests want to know where their food comes from, how it was raised, and whether it aligns with their values. This shift is driven by growing environmental awareness, social media scrutiny, and increased access to digital information. Consumers, particularly younger generations , are more eco-conscious than ever. According to a study from Delierect , 43% of restaurant diners say they are willing to pay more for sustainable dishes, and 68% believe restaurants should tak

Food Supply 130

Food Supply Social Media Sustainability Sourcing 130

EATER

APRIL 8, 2025

Old wartime cookbooks are full of recipes that offer egg substitutes. How good they are is another question. I only recently realized just how much I rely on eggs in my diet. This was easy to ignore when the price for a dozen was cheap enough that I could splurge on the certified-humane, free-range kind without feeling like Id spent my entire paycheck.

Consumer Goods 233

Consumer Goods Pricing Outdoor Waste 233

Crunchtime

APRIL 10, 2025

From bottomless buffet spreads to endless deckside drinks, cruise ships are like floating cities that never sleepand feeding thousands of guests daily is no small feat. With limited storage space, unpredictable demand, and no room for supply errors mid-voyage, cruise lines need meticulous inventory management to stay profitable. Thats where recipes come to the rescue, helping cruise operators track usage, control costs, and sail smoothly through every meal service.

Operations 78

Operations Management Management Inventory 78

Modern Restaurant Management

APRIL 10, 2025

After a rough few years due to the pandemic, restaurant workers now have a reason to celebrate: Their average hourly earnings have grown 66% from 2017 to April of 2024, according to data from the Square Payroll Index , compared to 40% growth for retail workers. This is a positive development for the restaurant industry, which has been battling higher rates of turnover compared to other industries.

Cash Management 221

Cash Management Tip Distribution Website Management 2024 221

Advertiser: Paycor

Get ready for the future of business. As HR navigates an ongoing labor shortage, leaders need stronger, more adaptable recruiting strategies. Do you have the tools you need to build a talent pipeline that drives sustainable business growth?

Sustainability

Restaurant Business

APRIL 11, 2025

The Bottom Line: Chilis CEO Kevin Hochman transformed an old bar-and-grill chain by engaging with restaurant managers and addressing operational challenges.

Management 206

Management Management Bar Operations 206

EATER

APRIL 8, 2025

Welcome to the world of gourmand fragrances, where a scent might include notes of banana bread, matcha, apple brandy, or even aged soy sauce They say the eyes eat first, but before we even see what we are eating, we often enjoy its aroma. The scent of a beloved dish, such as the gooey chocolate chip cookies your mom would pull out of the oven after school or the malty almond granita you had for breakfast while on vacation in Sicily, can evoke feelings of pleasure, happiness, and nostalgia.

Management 215

Management Management Take-out Serving 215

Black Box Intelligence

APRIL 7, 2025

Out of the Box: February 2025 In This Issue: The Big Picture: Sales and Traffic Trends February 2025 Restaurant Industry Performance Trends In Detail Segment Focus QSR: Current Performance Trends -2.5% Comp Sales -5.7% Comp Traffic February 2025 Restaurant Industry Trends The Big Picture: Sales and Traffic Trends Restaurant performance in early 2025 is shaping up to be a tale of contrast, confusion, and caution.

2025 105

2025 Point of Sale 2024 Fine Dining 105

Modern Restaurant Management

APRIL 9, 2025

Joe Gale has more than 30 years of sales, operations and account management experience, including 20 years with Coca-Cola North America Foodservice where he worked closely with numerous QSR and fast casual brands. Most recently, he managed the western region franchisee relations for Coca Cola with Dairy Queen, working with franchise owners across 22 states to improve and grow their businesses.

Franchise 221

Franchise Franchising Loyalty Program Training 221

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Cash Management