Sat.Jun 27, 2020 - Fri.Jul 03, 2020

Exceeding Restaurant Health and Safety Protocols to Instill Customer Confidence


As coronavirus cases continue to surge in many areas, restaurant operators are facing new concerns. Are we doing enough to protect our employees and customers? How can we gain their confidence in our health and safety protocols?

The Omnichannel Restaurant: Recognizing the Importance of a Multi-Channel Strategy to Drive Sales


A few years ago, omnichannel was a concept that was applied almost exclusively to retail brands. Today, it is a successful operational model that is used by organizations across multiple industries, including the food and restaurant sector.

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When It Comes to Reopening Restaurants, the Customer May Not Always Be Right


AFP via Getty Images. 3 restaurant owners share the challenges of reopening — including contending with diners who may not agree with their decisions Navigating the coronavirus pandemic has been an unprecedented challenge for restaurant owners.

Lessening Employee Anxiety as Restaurant Doors Open

Modern Restaurant Management

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Here's some of their advice.

Measuring Staff Costs – Go Deeper for More Control & Better Results

Ken Burgin

Wages costs and productivity are everyone’s big issue. To track performance, you need figures that are accurate, easy to find, and easy to explain to people they affect. Managers need them to benchmark rostering and hiring decisions.


Culinary Cues

It has always been my experience that kitchens are the great equalizer. Sure, I know that the environment of a kitchen can sometimes be tough and abrasive, it’s hot, humid, noisy, stressful, fast paced, and somewhat unforgiving, but….all

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Upcoming Restaurant Tech Trends of the Post-COVID-19 World

Goliath Consulting

The restaurant industry had to adapt to changes in consumer behavior during the COVID19 pandemic, testing out operational innovations and relying on technological solutions that allowed for social distancing and ensuring sanitation (1, 2).

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MRM Research Roundup: Mid-Year 2020 Edition

Modern Restaurant Management

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp's Economic Impact Report.

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7 Fun Adventurous Happy Tips for Brazil’s Wine Regions

A Wine Story

Bento Goncalves Brasil @ Urban Farmcy. Bento Goncalves Brazil. Bento Goncalves Brasil. How far would you travel to see some of Brazil’s most luxurious wine regions? Bento Goncalves Brazil.

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How To Be Organized At Work: The 18 Best Tips


If you’re wondering how to be organized at work, the management experts at Sling have got you covered. Getting and staying organized may seem like a full-time job , but with these helpful tips, you’ll be streamlining your work life in no time. How To Be Organized At Work. 1) Use An App.

How to create a great team from the first interview


If you're in the process of hiring new hospitality staff, or you will be soon, knowing how to approach the interview is as important for you, the interviewer, as it is for your candidates.

COVID-19 Is an Opportunity to Differentiate Your Restaurant Brand

Modern Restaurant Management

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. I have seen firsthand how this is playing out.

The Future of Restaurant Marketing: The Time to “Serve an Experience”


You can choose to roll with the punches or fight against them. Either way, the world is getting faster and if you choose to not keep up, you will likely lose out on potential customers than you would if you chose to adapt and change how you market your business. Restaurant Marketing

Reopening Your Restaurant? Here’s Your Digital To-Do List


It’s clear that the COVID-19 pandemic has been devastating for restaurants. Industry sales fell by 26.7% compared to their prior year period between February and March, and by a jaw-dropping 48.6% in April.

Manage Restaurant Fears as Reopenings Expand

Restaurant Technology Guys

Both staff and customers will have understandable fears as restaurants begin to reopen amid the COVID-19 pandemic. How you manage restaurant fears as reopenings expand will have a huge impact on your business.

Put Cybersecurity at the Forefront of Your Reopening Plans

Modern Restaurant Management

As restaurants around the country start to re-open for on-premises dining in some capacity, there are a lot of lessons to be learned from the experience of the past few months.

5 awesome induction activities to get your new team excited


Induction sessions can be super useful for a new hospitality team - it's a fantastic way to meet new team mates and get familiar with your venue's work culture in a pressure-free environment. But they need to be well thought out so that everyone leaves feeling comfortable and excited to get started.

Health & Safety Guidelines For Reopening Your Bar or Restaurant

Sculpture Hospitality

As locations are reopening, restaurant owners are getting back into the swing of things and learning new procedures and protocols set in place by local governments.

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Exploring Manufacturer Rebates—and How Restaurant Owners Can Get Them

Xtra Chef

The restaurant industry is known to run on razor-thin margins. Most operators are drawn to the business due to a passion for food and hospitality rather than a motive for profits.

Steady Work: Best Restaurant Management Advice from Starbucks’ ‘Playbook’

Modern Restaurant Management

4-Step Restaurant Survival Guide During This Pandemic

Next Restaurants

By Denise Langenegger , Contributor. No one could have predicted how massive the pandemic impacted the food and hospitality industry. Restaurants have been hit especially hard.

4 Auto Repair Social Media Posts that Build Trust with Followers

Indoor Media

Your auto repair shop can use social media posts to build trust with customers (even before they become a customer). This is imperative for your shop as the more a prospect believes that you will do what you say, the more likely it is that they’ll choose you over the competition.

How to improve restaurant guest loyalty


Diners are starting to feel more comfortable venturing out again, but it's by no means 'business as usual' quite yet. Routines have inevitably changed - but the flip side of this is that it actually presents an opportunity for you to expand your customer base and bring in more regulars!

Surviving a Rough Patch

Modern Restaurant Management

During the current pandemic, people and companies have choices as to how they will respond. These responses will run the gamut of emotions and practices. For some, willful ignorance and a refusal to change will be the path chosen.

xtraCHEF Recipe Card: Kate Dooley

Xtra Chef

Explain your role at xtraCHEF. I’m a Customer Success Specialist. My job is to train customers on our product and help them to understand how best to use xtraCHEF to make their lives easier! What did you do before you came xtraCHEF?

5 Car Wash Coupons That Attract Customers

Indoor Media

As a car wash owner, you know that there’s no shortage of options for customers to choose from and the competition is fierce. Winning customers from your competition is more important than ever. With the right car wash coupons, you can set yourself apart from that “other” car wash down the street.

Alternatives to Popular Third-Party Delivery Apps | Restaurant Recovery Series


Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. In this episode of The Barron Report, host Paul Barron sits down with Tasso Roumeliotis, the founder of Numa.

Menu Engineering: Focus on Profitability

Modern Restaurant Management

This edition of MRM's "Ask the Expert” features advice from Buyers Edge Platform on the topic of menu engineering. Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at

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Reclaiming Indian Food from the White Gaze


Shutterstock. The same food I was teased for as a kid has become gentrified and endorsed by Goop. Now, I’m using my cookbook to change the narrative.

6 Best Multifamily Amenity Reservation Apps in 2020


For large multifamily communities, COVID-19 has forced property managers to create new social distancing and safety procedures on the fly.

Robert Irvine, Host of Restaurant: Impossible, Speaks Candidly to Restaurateurs

Restaurant Engine

“Trying to get consumer confidence back—that is the biggest problem we have,” begins Robert Irvine, television host of Restaurant: Impossible. Reporters interviewed Irvine on national radio this week, asking him to advise restaurant owners on best practices during the pandemic.

Emerging Restaurant Trends Due to COVID-19

Modern Restaurant Management

COVID-19 has forced restaurant owners and operators to work hard to diversify income streams. Some helpful trends have emerged that may apply across the spectrum as we prepare for the months ahead. And those trends suggest we should keep in mind that we are all an integral part of a community.


Culinary Cues

Take a breath, exhale and sit down. Let’s face reality – the Coronavirus is going to be with us for some time and simply opening back up and expecting that everything will be fine is misguided.

Cava Mezze Grill: Chef Inspired Fast Casual


In this episode of Fast Casual Nation , brought to you by Chepri , host Paul Barron sits down with Chef Dimitri Moshovitis, the co-founder and chef of Cava Grill. Based in Washington D.C., Cava Grill is a fast casual Mediterranean restaurant with a budget- and health-conscious clientele.

Open for Business: Expert Recommendations For Restaurant Safety In The COVID-19 Era.

The Restaurant Times

As restrictions begin to ease for the restaurant industry, social distancing and hygiene standards will define the new normal. Restaurants will have to undergo significant and permanent changes in the way they operate.

The Museum of Ice Cream’s Not Only an Instagram Fantasy, It’s Also a Nightmare Workplace


Cindy Ord/Getty Images.

Restaurant Owners Renegotiate Rent

Restaurant Engine

Restaurant owners who have survived four months of a pandemic have earned their seat at the negotiation table. Employing one in every 10 U.S. workers , restaurants have foregone $120 billion in revenue this year—a loss that is likely to double in the next six months as COVID-19 continues.