Sat.Jun 27, 2020 - Fri.Jul 03, 2020

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Exceeding Restaurant Health and Safety Protocols to Instill Customer Confidence

Restaurant365

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The Omnichannel Restaurant: Recognizing the Importance of a Multi-Channel Strategy to Drive Sales

Deliverect

A few years ago, omnichannel was a concept that was applied almost exclusively to retail brands. Today, it is a successful operational model that is used by organizations across multiple industries, including the food and restaurant sector. But what exactly is an omnichannel restaurant and why should your restaurant aspire to be one?

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When It Comes to Reopening Restaurants, the Customer May Not Always Be Right

EATER

AFP via Getty Images. 3 restaurant owners share the challenges of reopening — including contending with diners who may not agree with their decisions Navigating the coronavirus pandemic has been an unprecedented challenge for restaurant owners. Shutting down their restaurants due to government mandates and health concerns was hard — but for some, reopening is even harder.

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Lessening Employee Anxiety as Restaurant Doors Open

Modern Restaurant Management

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Here's some of their advice. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. For FOH: Assure front of house staff that you are complying with or exceeding all regulatory local, state and federal rules and regulations.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Measuring Staff Costs – Go Deeper for More Control & Better Results

Ken Burgin

Wages costs and productivity are everyone’s big issue. To track performance, you need figures that are accurate, easy to find, and easy to explain to people they affect. Managers need them to benchmark rostering and hiring decisions. Staff need to understand the productivity that’s expected, and how they contribution to business success. Important Staff KPIs: Total cost of labour – wages plus all on-costs.

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7 Fun Adventurous Happy Tips for Brazil’s Wine Regions

A Wine Story

Bento Goncalves Brasil @ Urban Farmcy. Bento Goncalves Brazil. Bento Goncalves Brasil. How far would you travel to see some of Brazil’s most luxurious wine regions? Bento Goncalves Brazil. Bento Goncalves Brazil, often called the “Napa Valley” of South America, produces the finest wines in the country. Founded by Italian immigrants over a century ago, Bento Goncalves Brasil thrives as Brazil’s wine epicenter.

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COVID-19 Is an Opportunity to Differentiate Your Restaurant Brand

Modern Restaurant Management

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. I have seen firsthand how this is playing out. As COVID-19 cases were waning and businesses began to reopen, I took a short beach vacation with my family.

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How to create a great team from the first interview

Typsy

If you're in the process of hiring new hospitality staff, or you will be soon, knowing how to approach the interview is as important for you, the interviewer, as it is for your candidates. There is a clear link between staff morale, motivation and employee turnover: happy employees stay longer and collaborate more effectively to support core business values.

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Upcoming Restaurant Tech Trends of the Post-COVID-19 World

Goliath Consulting

The restaurant industry had to adapt to changes in consumer behavior during the COVID19 pandemic, testing out operational innovations and relying on technological solutions that allowed for social distancing and ensuring sanitation (1, 2). But even after the pandemic, sanitation and safety concerns are expected to remain, and the restaurant business model may have to evolve in a way that utilizes more tech-driven service systems.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Reopening Your Restaurant? Here’s Your Digital To-Do List

ChowNow

It’s clear that the COVID-19 pandemic has been devastating for restaurants. Industry sales fell by 26.7% compared to their prior year period between February and March, and by a jaw-dropping 48.6% in April. While we’re in stabler territory for the time being, things are still grim for the restaurant industry. Now, as a patchwork of laws and guidelines has allowed more and more restaurants to reopen their dining rooms, many questions remain.

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Put Cybersecurity at the Forefront of Your Reopening Plans

Modern Restaurant Management

As restaurants around the country start to re-open for on-premises dining in some capacity, there are a lot of lessons to be learned from the experience of the past few months. Whether they closed entirely or adapted their business model to some other form such as delivery or curbside pickup, restaurants have had to rely more heavily on wireless technologies.

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xtraCHEF Recipe Card: Kate Dooley

Xtra Chef

Explain your role at xtraCHEF. I’m a Customer Success Specialist. My job is to train customers on our product and help them to understand how best to use xtraCHEF to make their lives easier! What did you do before you came xtraCHEF? Prior to xtraCHEF, I worked in various roles at a restaurant group, from completing their management training program, to working as a front of house manager, to working in the corporate office where I did purchasing, AP, and menu design.

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How to improve restaurant guest loyalty

Typsy

Diners are starting to feel more comfortable venturing out again, but it's by no means 'business as usual' quite yet. Routines have inevitably changed - but the flip side of this is that it actually presents an opportunity for you to expand your customer base and bring in more regulars! If you're looking to focus more on how to improve guest retention and loyalty, read on for some fresh ideas from guest blogger Adrian Johansen.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Manage Restaurant Fears as Reopenings Expand

Restaurant Technology Guys

Both staff and customers will have understandable fears as restaurants begin to reopen amid the COVID-19 pandemic. How you manage restaurant fears as reopenings expand will have a huge impact on your business. The post Manage Restaurant Fears as Reopenings Expand appeared first on Restaurant Technology Guys.

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Menu Engineering: Focus on Profitability

Modern Restaurant Management

This edition of MRM's "Ask the Expert” features advice from Buyers Edge Platform on the topic of menu engineering. Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. With restaurants reopening their patios and doors with limited menus and seats, now is the perfect time to make sure your menu is designed for margin, profitability and strong sales.

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Robert Irvine, Host of Restaurant: Impossible, Speaks Candidly to Restaurateurs

Restaurant Engine

“Trying to get consumer confidence back—that is the biggest problem we have,” begins Robert Irvine, television host of Restaurant: Impossible. Reporters interviewed Irvine on national radio this week, asking him to advise restaurant owners on best practices during the pandemic. Irvine is a celebrity chef and host of seven seasons of Dinner: Impossible as well as 17 seasons of Restaurant: Impossible, both on Food Network TV.

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5 awesome induction activities to get your new team excited

Typsy

Induction sessions can be super useful for a new hospitality team - it's a fantastic way to meet new team mates and get familiar with your venue's work culture in a pressure-free environment. But they need to be well thought out so that everyone leaves feeling comfortable and excited to get started. The key is to make sure the day isn’t all about business and policies: it’s also about team building, engagement, and having fun.

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2024 Restaurant Spending Trends to Stay Ahead of the Curve

How do you stay on top of what your customers are expecting when they step through your doors? Do you know what’s on their mind? How are you going to account for what they’re planning on doing months from now? As we head into 2024, price-related issues are still top-of-mind for restaurant customers after the inflation boom earlier this year. In this new report, we give you the latest insights on consumer spending trends, attitudes on tipping, and how you can respond.

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Health & Safety Guidelines For Reopening Your Bar or Restaurant

Sculpture Hospitality

As locations are reopening, restaurant owners are getting back into the swing of things and learning new procedures and protocols set in place by local governments. Here at Sculpture Hospitality, we have been working hard to share tips to help get your restaurant and staff ready for when guests arrive again. However, one thing we’ve only briefly touched on is the health and safety procedures you need internally, including the cleanliness of equipment, appliances and managing of stock.

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Surviving a Rough Patch

Modern Restaurant Management

During the current pandemic, people and companies have choices as to how they will respond. These responses will run the gamut of emotions and practices. For some, willful ignorance and a refusal to change will be the path chosen. For others, shutting down and hiding out until the virus passes will be a choice. For most, and probably for the better, people will choose a path somewhere between these two extremes.

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Restaurant Owners Renegotiate Rent

Restaurant Engine

Restaurant owners who have survived four months of a pandemic have earned their seat at the negotiation table. Employing one in every 10 U.S. workers , restaurants have foregone $120 billion in revenue this year—a loss that is likely to double in the next six months as COVID-19 continues. By March, 3% of U.S. restaurants had permanently closed. Another 11% closed during April.

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Open for Business: Expert Recommendations For Restaurant Safety In The COVID-19 Era.

The Restaurant Times

As restrictions begin to ease for the restaurant industry, social distancing and hygiene standards will define the new normal. Restaurants will have to undergo significant and permanent changes in the way they operate. Along with offering quality in food and service, safety and hygiene will be of paramount importance. Even though takeaway and delivery orders will be most preferred by the customers, dining out facilities will be able to bounce back only when they are able to instill confidence an

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2024 Payroll Calendar Templates

These calendars provide pay period dates and paydays for biweekly, semi-monthly, and monthly payroll in 2024. Use them as a reminder or share with employees so they can celebrate payday.

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Reclaiming Indian Food from the White Gaze

EATER

Shutterstock. The same food I was teased for as a kid has become gentrified and endorsed by Goop. Now, I’m using my cookbook to change the narrative. This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience. First-time writer?

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Emerging Restaurant Trends Due to COVID-19

Modern Restaurant Management

COVID-19 has forced restaurant owners and operators to work hard to diversify income streams. Some helpful trends have emerged that may apply across the spectrum as we prepare for the months ahead. And those trends suggest we should keep in mind that we are all an integral part of a community. Consider the Bodega. In the coming months, as suppliers catch up to demand, many restaurants would do well to look more like grocery stores, and grocery stores more like restaurants.

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The Fraud Triangle: Could it Hit Your Cafe or Restaurant?

Ken Burgin

Ever had a trusted employee rip you off? When I spoke with a bar owner recently, she was still in shock after uncovering a six-figure fraud carried out by a ‘trusted’ manager over more than 4 years. I hope that doesn’t sound familiar. Most people who commit fraud against their employer are not career criminals. The vast majority are trusted staff who have no criminal history and don’t even consider themselves lawbreakers.

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7 Proven Marketing Strategies for Cloud Kitchen To Attract and Retain Customers in Saudi Arabia

The Restaurant Times

Cloud kitchens, also known as virtual restaurants, dark kitchen, ghost kitchen, and delivery-only restaurants, have taken the restaurant industry by storm. The cloud kitchen concept is also being welcomed in the Saudi Arabia F&B space. According to data, cloud kitchen revenues in the UAE and Saudi Arabia jumped 160 percent in 2019 and is currently worth more than $65 million.

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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The Museum of Ice Cream’s Not Only an Instagram Fantasy, It’s Also a Nightmare Workplace

EATER

Cindy Ord/Getty Images. A new report from Forbes alleges an environment of abuse created by founder Maryellis Bunn, in which hourly employees weren’t allowed to wear coats outside in the winter or go to the bathroom for hours during shifts Before the COVID-19 pandemic, the Museum of Ice Cream was the place to be for those who wanted nothing more than to jump into an enormous pit of oversized plastic sprinkles with a host of strangers, and post about it on Instagram.

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5 Car Wash Coupons That Attract Customers

Indoor Media

As a car wash owner, you know that there’s no shortage of options for customers to choose from and the competition is fierce. Winning customers from your competition is more important than ever. With the right car wash coupons, you can set yourself apart from that “other” car wash down the street. There are ways to get your coupon in the hands of those dirty car-owners in your community.

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Great to talk about Reset & Refocus with Dani Valent on the Dirty Linen podcast…

Ken Burgin

From Dani’s description: ‘Ken Burgin is a hospitality consultant who reckons he’s stopped hundreds of hospo wannabes from sacrificing their own homes and futures for a starry-eyed food dream. He’s a realist and a numbers guy who loves helping people see the beauty – and the necessity – of a nice set of numbers.