February, 2019

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How to Improve Customer Retention at Your Restaurant

Social Hospitality

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. When they recommend your business to friends and family, you can gain new customers, too. According to Harvard Business School, “increasing customer retention rates by 5% increases profits by 25% to 95%.” Customer retention is therefore fundamental to your restaurant’s success.

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The Restaurateur’s Guide to Ultimate Table Management Success

Focus POS

One of the key factors in obtaining maximum profit for your restaurant is table management. Getting customers in the door is just the first step—you need to seat and serve them promptly and turn over tables as quickly as possible. Higher table turnover rate equals more satisfied customers and greater sales revenue. Here are some ways you can increase table management efficiency. 1.

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Dominus Estate Cabernet Sauvignon Red Wine

A Wine Story

Dominus Estate Winery in the Napa Valley. Learn About Dominus Estate Cabernet Sauvignon Red Wine. Are you curious about the Dominus Estate in the Napa Valley? It is owned by Christian Moueix. You might have read about Dominus Estate for its highly awarded red wine, made from the Cabernet Sauvignon grapes. Or maybe you are an architecture fan and saw pictures of the stunning winery built by Swiss architects, Jacques Herzog and Pierre de Meuron.

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Restaurant Revenue Management: Increasing Revenue With Traffic, Sales and Service

Notch

Anyone who’s worked in the service industry knows that running a restaurant isn’t easy. The fact that there’s an overwhelming number of restaurants to compete with only adds to the challenge. As a business owner, you probably know that revenue management is one of the keys to success. But, if you have a cash flow problem, do you know how to diagnose and solve it?

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Planning Your Restaurants Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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The Tipping Point (and the Point of Tipping): Gratuities and Employee Compensation

Thrive POS

Nina and John went out to dinner one night with friends. As usual, at the end of the meal, there was some playful haggling over who who would pick up the check. John volunteered, so Nina offered to cover the tip. This ended up setting off a lively debate about the topic of tipping. In the end, the server walked away with a 20% tip and everyone went home happy.

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How Climate Change Hits Small Business

Ken Burgin

It’s hard for us in our comfortable big cities to imagine what the people in Townsville (northern Australia) are going through after the massive floods and release of dam water. This inundated the town, and whole shopping centres and business areas are closed – some will never re-open. But aren’t they insured? The reality is that the level of insurance that could cover this type of flood risk is too expensive for most small operators, even if it is available.

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Are You Doing Enough to Protect Diners’ Personal Data?

Ordyx

Restaurant owners face a lot of financial challenges, from thin profit margins to negative online reviews. But there’s one big financial threat restaurant owners aren’t thinking about: cyber-security. In 2018, Chili’s, Dunkin’ Donuts, and Panera were among the restaurants hit with data breaches, and recent data shows restaurants and hospitality businesses are the most common target of cyber attacks.

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Control Labor Cost with FTEs

The Restaurant Expert

If you want to control labor cost in your restaurant, it’s time to tackle the full-time equivalent. (This has nothing to do with mandated health care.) What does it mean and why is it a valuable term to know to control labor cost? Watch this video or read below to learn how full time equivalents are used in restaurants and can help control labor cost.

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Restaurant Revenue Management: Increasing Revenue With Traffic, Sales and Service

Notch

Anyone who’s worked in the service industry knows that running a restaurant isn’t easy. The fact that there’s an overwhelming number of restaurants to compete with only adds to the challenge. As a business owner, you probably know that revenue management is one of the keys to success. But, if you have a cash flow problem, do you know how to diagnose and solve it?

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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10 Alternative Foodservice Formats Impacting the Restaurant Industry

Aaron Allen & Associates

Increasingly, we’re seeing companies that are looking to provide food via convenient and affordable formats that have attractive unit economics or are more relevant to emerging consumer trends — bringing food to customers where they live, work, eat, play, shop, and so on. The amount and intensity of new formats popping up and the way consumers’ appetites are changing (nearly 70 million Americans have made significant changes to their diets) should be sufficient enough to spark a strategic conver

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"First 5" One of the keys to a Pivot Orchestrating a great night from the kitchen

Core Hospitality

Check out the VLOG below. So critical that we all make “First 5” a culture in our businesses. We will dodge so many rough nights by just starting off on the right foot. Restaurant staff training is the core of what we do :) From Management to front line. Feel free to share with your teams, leave a comment or question.

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6 Ways to Capture Business from the Public Transit Stop by Your Bar

Sculpture Hospitality

Having a restaurant or bar located next to your local public transit stop can create a perfect opportunity to draw in new customers , but you also need to understand your audience. Potential customers may be getting off on their last stop before heading home for the day or they might be rushing to work or to catch the next bus or train. That means that you will need to cater to both customers who are in a time crunch and those who may be able to sit down and enjoy a couple of drinks.

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How to get your regular customers to order online

Takeaway Solutions

Once you have your online ordering system is in place, the challenge can be to get regular customers to order online. Ordering online is convenient in a world where everyone is busy. It allows customers to enjoy your food in the luxury of their own homes. They pay as they order and only need worry about opening the door to take delivery of their delicious meal.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Cut Labor Cost in One Easy Step

The Restaurant Expert

If you want to cut labor cost, there is one place you can look right now. Check your employees’ pay rates in your POS system. When was the last time you did that? Never? Watch this video or read below to learn what I’m talking about and why it’s important if you want to cut labor cost. Time equals money! Want to cut labor cost? Look to your time clock.

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How to Create an ADA Compliant Restaurant

Wasserstrom

Failure to comply with the Americans with Disabilities Act (ADA) can get you sued. As demonstrated by the recent cases against Domino’s and Five Guys, even your website needs to be ADA compliant. But what about your physical location? You need to have a strategy to help you create an ADA compliant restaurant, bar or […]. The post How to Create an ADA Compliant Restaurant appeared first on The Official Wasserstrom Blog.

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MENA Restaurant Industry Insights

Aaron Allen & Associates

As one of the fastest-growing foodservice markets in the world, the Middle East has been a region of opportunity for many restaurant chains — both for companies based locally and others from around the world. Changing market conditions, nationalization programs and increasing costs, normalizing margins, and oftentimes weak comps are some of the challenges arising and presenting opportunities to re-assess portfolios, optimize performance, and turnaround or re-invigorate brands.

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Where have all the Manager gone??

Core Hospitality

Here is a VLOG of my past couple outings for dinner. Quite the experience, especially the 1st one. Where have you seen Restaurant Leadership gone? Do we rush people though the system, holding on to them for to long, saving money on progressive training? What are you thoughts?

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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The Awkward Truth About Social Media and Restaurants: Why it’s Easy to Get it Wrong (And What You Can do About It)

Thrive POS

Please sit down. We need to have a talk. It’s about your social media engagement.

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All You Need to Know About Restaurant Branding in 2019

iTab POS

All You Need to Know About Restaurant Branding. A restaurant business is exciting, albeit challenging. How will you stand out amongst others? Uniquely branding your restaurant is a way to attract and keep customers. Whether it’s the ambiance, decor, or (most importantly) the menu, make sure it’s something that gets everyone eagerly lining up at your door.

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CHART: The One-Stop Event for Employee Training Trends, Best Practices and Ideas

Hot Schedules

Hospitality is a skill that takes continuous reflection, empathy, and development – that’s why HotSchedules is joining employee training professionals from across the country at the CHART Conference in Albuquerque, NM from March 2-5. Dubbed the conference by trainers for trainers, CHART seeks to: 1. Prioritize Professional Development. So many trainers put others first – but how do you lead by example if you aren’t making time for your own growth?

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6 Ways To Tidy Up Your Commercial Kitchen

Wasserstrom

Lately, you can’t seem to escape the influence of the Netflix show “Tidying Up with Marie Kondo.” But what can you do to organize your commercial kitchen? While you may not be able to use the same “does it spark joy?” guideline that Kondo advocates, there are a ton of things you can do to […]. The post 6 Ways To Tidy Up Your Commercial Kitchen appeared first on The Official Wasserstrom Blog.

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2024 Restaurant Spending Trends to Stay Ahead of the Curve

How do you stay on top of what your customers are expecting when they step through your doors? Do you know what’s on their mind? How are you going to account for what they’re planning on doing months from now? As we head into 2024, price-related issues are still top-of-mind for restaurant customers after the inflation boom earlier this year. In this new report, we give you the latest insights on consumer spending trends, attitudes on tipping, and how you can respond.

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Are We Growing Too Fast?

Aaron Allen & Associates

While we often say it’s easier to ride a wild stallion (in this case a fast-growing restaurant chain) than drag a dead horse (one that’s not growing at all) — the big question that many restaurant chains need to answer is: how fast should we be growing? And what steps do we need to take to make sure we’re right-sizing our business along with that growth?

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What Employees Should Never See or Hear

Ken Burgin

We want to be open with staff and involve them in decisions and success. And the team may feel like ‘family’, but there are some things the kids shouldn’t know about – personal and business! New managers can find it difficult to be discreet – do they need some guidance? Here’s my No-Go list – how does it compare with yours? Comments and examples very welcome… Pay Rates and Employee Perks.

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A Slice of the Pie: How Local Engagement Boosts Sales ANDMakes a Difference

Thrive POS

There is an old saying that a rising tide lifts all boats. Research has proven this to be true in many areas, not the least of which is a healthier bottom line. For independent restaurants, such as pizzerias, community goodwill can mean that you either THR!VE (see what we did there?) or fail. Engagement may seem hard, but it really comes down to this: when you meet people on a human level, it creates a better all-around experience for everyone involved.

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Tea Trends of 2019: Immersive Tea Experiences

T-Ching

Every year I reflect on the major changes and shifts I am seeing around me in the tea universe. My 2016 ( Transparency ) and 2018 ( Death of Direct Trade ) forecasts were mostly focused on the ways of doing new tea business, but my forecast for 2019 is more about how these established new tea businesses are connecting with their customers. As is seen in many different industries and in modern art by such heavy hitters as Meow Wolf, I am seeing an exciting interest by tea business owners to engag

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali