Modern Restaurant Management

NOVEMBER 22, 2024

With the holiday season often comes a surge in dining out: shoppers are grabbing quick bites between stores, families are reconnecting over dinner at their favorite hometown restaurants, and people are seeking professionally-prepared meals for their various holiday gatherings. Restaurants added nearly 70,000 jobs this September, a sign of hope that demand will grow despite inflation-weary consumers’ pullback on restaurant spending.

Hiring 437

Hiring Recruiting Customer Experience Back of House 437

7 Shifts

NOVEMBER 24, 2024

Imagine pouring your heart and soul into your restaurant, only to watch your tables remain empty night after night. One of the building blocks you must put in place before starting a restaurant is market research. Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge.

Marketing 370

Marketing Social Media SEO Customer Service 370

Culinary Cues

NOVEMBER 22, 2024

I came across an old quote from Phylicia Rashad (for those my age – the lead actress in the series “Fame” from many years back) that gave me another opportunity to think about the cooks that I know and have known over the past five (nearly six) decades and why I chose to stand in front of a range. “Before children speak, they sing, Before they write, they paint, As soon as they stand, they dance.

Food 414

Food Front of House Back of House Point of Sale 414

Sante

NOVEMBER 5, 2024

The hub of a community The post The Societal Importance of Taverns, Restaurants, and Bars appeared first on Santé.Food.Wine.Spirits.

Bar 246

Bar Management Management Food 246

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

Modern Restaurant Management

NOVEMBER 13, 2024

The demise of cash payments might be exaggerated as 90 percent of people select cash as their most widely used payment method and 89 percent consider the ability to pay in cash as important for their customer satisfaction, according to Why Won't Cash Just Die??? , a research report from PayComplete. Among the highlights: More than two-thirds (69 percent) sayd they always have cash on them.

Cash Management 418

Cash Management Point of Sale 2024 Customer Experience 418

EATER

NOVEMBER 12, 2024

The Lactation Network set out to establish a set of standards for restaurants to implement to ensure that they’re being welcoming to breastfeeding parents. | Courtesy of the Lactation Network The Lactation Network’s new program will offer training to restaurant staff across the nation Restaurants are, famously, for eating. They are spaces in which consuming food is not only welcomed, but is expected.

Restaurant Law 334

Restaurant Law Education Food Supply Dine-in 334

TastyIgniter

NOVEMBER 9, 2024

TikTok has become a powerful tool for restaurant promotions. Discover how proven TikTok marketing strategies like user-generated content, influencer partnerships, and hashtag challenges can drive restaurant growth by boosting engagement and attracting new customers through viral social media trends.

Social Media 98

Social Media Influencer Marketing 98

SpotOn

NOVEMBER 21, 2024

The holiday season is just one blink of an eye away. For the restaurant industry, it can be challenging to manage. On one hand, it can mean more guests and more profits. On the other hand, it can also mean additional complications like cold weather shutting down your outdoor spaces, employees going on vacation, grumpy guests, and unpredictable foot traffic.

Loyalty Program 98

Loyalty Program Seasonal Menu Email Marketing Cash Management 98

EATER

NOVEMBER 5, 2024

Lille Allen/Eater Who else would think of roasting a turkey in parchment paper or turning a grape into a cream cheese vessel? It’s hard to imagine a recipe that Martha Stewart hasn’t made her own. After decades of publishing cookbook after cookbook, she has put her stamp on the quotidian realities of microwave cooking and the grandeur of weddings, multiple ways to make cheesecake , and her family recipe for pierogi.

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Influencer Book Design Bar 306

Modern Restaurant Management

NOVEMBER 27, 2024

It's beginning to look like a festive holiday season at workplaces as office party attendance and budgets are rising, according to ezCater's first-ever Workplace Holiday Party Trends Report , which reveals emerging trends and insights from 1,600+ employees and decision-makers nationwide. Kaushik Subramanian, Chief Revenue Officer at ezCater, told Modern Restaurant Management (MRM) magazine that the report allows restaurants to predict seasonal trends and prepare their offerings as workpl

Seasonal Menu 493

Seasonal Menu Magazine Food Order Events 493

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

Culinary Cues

NOVEMBER 10, 2024

Sitting in a neighborhood restaurant after the recent election I was struck by the balancing act that food establishments have played for hundreds of years. In the end, the restaurant’s purpose is to provide a forum for coming together and the role of chefs, cooks, servers, bartenders, managers, and owners is to ensure that the experience embraces and does not offend, satisfies and never disappoints, respects all who enter and be what guests want them to be.

Front of House 433

Front of House Back of House Sourcing Travel 433

Goliath Consulting

NOVEMBER 6, 2024

Using artificial intelligence (AI) to respond to customer reviews has become a valuable tool for restaurants and bars to streamline operations and enhance guest engagement. AI-driven platforms like Ovation and Popmenu enable hospitality businesses to quickly generate thoughtful, consistent responses to customer feedback across multiple review sites.

Email Marketing 221

Email Marketing Customer Service Customer Experience Bar 221

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to m

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

ChowNow

NOVEMBER 7, 2024

Third-party delivery and takeout apps introduced a world of convenience for diners and a valuable expanded revenue stream for restaurants. Polled diners are 66% more likely to order takeout than they were prior to the pandemic, and customers continue to value online orders. Restaurant owners need to know how to leverage the increased customer pool that apps provide in a smart, sustainable way to grow their business.

Online Ordering 195

Online Ordering Website Management Customer Experience Download 195

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

2025

EATER

NOVEMBER 26, 2024

Matcha is gaining popularity at cafes around the world. | Lisa Maree Williams/Getty Images #MatchaTok is in shambles On a trip to Japan in early November, Erica Lee, a TikTok creator , had one main goal: to get matcha powder. A novice matcha drinker, Lee travels to Japan often and always buys one or two tins. “They expire very fast,” she says. This time though, it was harder than usual to find the matcha she was looking for.

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Point of Sale Food Supply 2001 Fast Casual 312

Modern Restaurant Management

NOVEMBER 8, 2024

Customers are spoiled for choice with restaurants. Incorporating video testimonials into your restaurant marketing strategy can showcase authentic experiences that build trust and engage prospective customers, turning them into loyal regulars. Few businesses rely on reviews and word-of-mouth recommendations as much as restaurants. But with third-party review sites, your restaurant can get lost in the shuffle.

Marketing 450

Marketing Social Media Email Marketing Customer Experience 450

Culinary Cues

NOVEMBER 25, 2024

Taking the time to be grateful is so refreshing. We live in an information overload society where fear of missing something leaves us attached to our phones and televisions seeking the latest catastrophe, political misstep, impending sense of doom, or vision of the apocalypse. It can be overwhelming, pointing us down a very dark path. Taking the time to step away from all of that, looking up to the light and reflecting on how fortunate we are is cleansing and very, very important.

Food Supply 409

Food Supply Uniforms Café Take-out 409

Goliath Consulting

NOVEMBER 13, 2024

The upcoming year is shaping up to be an exciting time for food enthusiasts, with trends emphasizing bold flavors, creative uses of ingredients, and new culinary experiences. From reimagined classics to unique textures and flavor combinations, chefs will have plenty of inspiration to explore. Here’s a look at the food trends that will capture our taste buds and redefine dining in 2025.

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2025 Food Email Marketing Fine Dining 243

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

Leadership 195

Leadership Management Management Operations 195

The Rail

NOVEMBER 22, 2024

By Leo Clarke, Contributor More so now than ever before, restaurant guests are looking for an experience when eating out, rather than just a satisfying meal. A huge part of this experience is the customer service they receive at every contact point within the restaurant – and even after they’ve left. Here, we share practical and actionable ways to enhance your establishment’s customer service.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

EATER

NOVEMBER 15, 2024

A Wonder in New York City. | Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. The acquisition brings Wonder one step closer to its goal of becoming the “super app for meal time” by allowing the company to offer Grubhub’s restaurant partners in its app alongside its existing offerin

Food 306

Food 2024 2023 2025 306

Modern Restaurant Management

NOVEMBER 11, 2024

Imagine this: It’s the year 2035. You walk into your favorite restaurant, but there’s no human host to greet you at the door. Instead, you're welcomed by Tao, a sleek robot host programmed to seat you efficiently based on your preferences, even remembering your favorite booth from past visits. You take your seat at a table embedded with a touchscreen menu.

Front of House 450

Front of House Food Order Seating Customer Experience 450

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Small Business

Culinary Cues

NOVEMBER 2, 2024

It was one of those rare moments at the end of service, nothing pressing on your desk, menus were done, inventories posted, schedules made, and another service in the hopper. This was a moment of peace and relative quiet. The last orders were in the pass and the line team was breaking down their mise en place and beginning to strip and clean their stations.

Coaching 409

Coaching Take-out Food Order Inventory 409

Goliath Consulting

NOVEMBER 22, 2024

In recent years, the beverage industry has witnessed a surge in innovation, with cannabis-infused drinks emerging as a prominent trend. As cannabis legalization expands across the United States, restaurants and bars are beginning to introduce THC beverages to their menus. THC beverages combine the recreational components of cannabis and the social appeal of light beer, making them a fantastic alternative to traditional beverages.

Beverage 221

Beverage Bar Email Marketing 2024 221

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

The Rail

NOVEMBER 15, 2024

By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience. By integrating it with your other systems, you are able to grow your restaurant and manage your inventory, employees, and sales data with ease.

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POS Cash Management Point of Sale Customer Experience 130

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Cash Management

EATER

NOVEMBER 1, 2024

Beata Zawrzel/NurPhoto via Getty Images New CEO Brian Niccol is hoping customers will fall back in love with the coffee chain. Here’s why they fell out of love in the first place. I used to be a near-daily Starbucks drinker. In my early 20s, I commuted to work and stopped at the coffee behemoth almost every morning for an iced caramel latte and a breakfast sandwich.

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Customer Experience 2003 Point of Sale 2006 328

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours. The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., menu, hours, etc.), or place an order (for take out).

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Restaurant Business

NOVEMBER 20, 2024

The announcement did not reveal how many units of the family-dining brand are still in operation, or how many members of its management team participated in the deal.

Dine-in 306

Dine-in Management Management Operations 306

SpotOn

NOVEMBER 15, 2024

Running a restaurant is tough. With all the focus on the day-to-day—making sure the kitchen runs smoothly, managing staff, and keeping customers happy—it’s easy to overlook the bigger picture: how do you get your customers to keep coming back? One growing trend is helping restaurants do just that: digital loyalty programs. By offering your customers personalized rewards and making sign-ups easy, you can build a solid base of regulars who are more likely to return, spend more

Loyalty Program 98

Loyalty Program Online Ordering Customer Experience Website Management 98

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Leadership