3 Ways Omnichannel Affects Restaurants
Focus POS
AUGUST 6, 2019
Omnichannel [adj.]: Denoting or relating to a type of retail that integrates the different methods of shopping available to consumers (e.g. online, in a physical store, or by phone). While the dictionary defines omnichannel as being specific to retail, restaurant owners are beginning to recognize its value in the hospitality sector as well. In an era of constant connectivity, providing positive customer experiences both online and offline is critical.
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