Podcast 11: What Can Disney Teach Us About Hospitality Systems & Service?
Ken Burgin
FEBRUARY 27, 2022
If you haven’t experienced a Disney theme park or travel adventure, you have heard about the amazing service and carefully designed experiences they produce. How can hospitality operators of any size learn from the Disney approach to customer service, and create some of that magic in their own venue? In this podcast, I’m talking with Michelle Pascoe, a Customer & Team Retention Specialist in the hospitality industry.
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