Let Me Double-Check That For You…
Ken Burgin
MAY 30, 2019
Another training gem from Nancy Friedman, the Telephone Doctor. Instead of the server saying ‘sorry, we’ve sold out of calamari/Venison/chocolate mousse or Saturday night tables, get them to take a moment more and say ‘let me double check’ Maybe there are no more, or maybe there is just one extra – either way it softens the No and shows they’re on the customer’s side.
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