Restaurants: The New Battlefield for Customer Experience
Modern Restaurant Management
FEBRUARY 17, 2020
You get home from a long day at work, don't feel like cooking and want to treat yourself to some great food. Until recently, you probably settled for mediocre pizza or Chinese. But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Home meal kits have surged in popularity, with sales expected to double over the next five years , and grocery stores like Whole Foods are selling higher quality prepa
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