Social Hospitality

FEBRUARY 25, 2019

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. When they recommend your business to friends and family, you can gain new customers, too. According to Harvard Business School, “increasing customer retention rates by 5% increases profits by 25% to 95%.” Customer retention is therefore fundamental to your restaurant’s success.

Social Media 199

Social Media Customer Experience Customer Service Technology 199

Core Hospitality

FEBRUARY 25, 2019

This is something that often gets overlooked. It generally ends in frustration rather than opportunity. Having a quick moving staff yet still presenting top quality can be a challenge. Lots of new staff do not know “pace of play” exists and staffing the conversation at the early on boarding can at least bring awareness. It will challenge the new staff to increase their productivity and efficiency.

Presentation 70

Presentation 70

T-Ching

FEBRUARY 25, 2019

Continued from Google Trends Review of Tea Trends – Part 1. I’ll try to extract a few subjects to check on from that World Tea News article. They cite this as a summary finding: “…we now see the most significant expansion coming from two very distinct market segments: functional botanical blends and single estate artisanal teas.” That second part makes perfect sense to me–about single estate tea interest as a trend–but it’s not going to work as a

2017 40

2017 2018 Reference Article 40