Surprise and Delight: How to Build Better Leaders

There is no single path to success in the restaurant industry. With a passion for service, a keen understanding of people, and genuine support and guidance from industry veterans, an ambitious individual can climb the ranks while making a tremendous impact in their organization each step of the way. 

Training programs are an essential tool for developing these future restaurant leaders, and in an industry where surprise and delights are key components of a memorable experience, a one-size-fits-all approach to learning isn’t going to cut it. With this in mind, The Indigo Road Hospitality Group launched Indigo Road Hospitality U (IRHU). This immersive program forwent traditional corporate training to create a personalized employee experience. 

Attendees were nominated from all levels of the organization. Nominees had to meet certain criteria: They had to have been with The Indigo Road for at least a year and been promoted at least once during that time. This ensured that the Indigo…