Typsy

JUNE 6, 2022

Employee experience may be more linked to customer and guest experiences than most business executives would ever imagine. One statistic shows that companies with great customer experience ratings have more engaged employees at a rate of 1.5 times than their less-successful competitors. Facing data like this, every hotel manager and hospitality industry leader should consider how the treatment of their own employees comes back to affects their client and guest experiences.

Hotels 97

Hotels Customer Experience Hospitality Sustainability 97

Modern Restaurant Management

JUNE 6, 2022

So much was different before March 2020. Restaurant’s safety protocols were done “behind the scenes,” and guests most likely didn’t care about the sanitation of high-touch surfaces or whether they were sitting within six feet of other tables. For many brands, an annual audit was the norm, while employees may have focused on not "getting in trouble" or "getting a good score" rather than the creation of culture.

Audits 186

Audits Kitchen Safety Back of House Point of Sale 186

EATER

JUNE 6, 2022

B. Dylan Hollis | TikTok. When B. Dylan Hollis started making lost-to-time recipes like broiled humdingers and pork cakes, he had no clue he was on the path to TikTok stardom Regardless of how well-curated your TikTok algorithm is, there don’t seem to be a lot of feel-good stories on the app these days. In the span of a few short years, it’s seemingly gone from a quirky video-sharing platform to a social menace, synonymous with harassment, misinformation, and abuse.

Back of House 98

Back of House Social Media Take-out 2021 98

Modern Restaurant Management

JUNE 6, 2022

During the pandemic, restaurants were forced to shut down or limit their indoor dining areas to prevent the spread of COVID-19. Most restaurants took advantage of al fresco dining or turned to alternative pick-up and delivery service methods to regenerate revenue. Other restaurants turned to hotels to attract new customers and strengthen their existing customer base.

Hotels 177

Hotels Customer Service Beverage Customer Experience 177

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Cheetah

JUNE 6, 2022

Reading Time: 2 minutes. The oldest trick in the book is to make up your margins with drinks. We all know that when a table sits down and starts ordering cocktails and mimosas, the tab will be well worth the rowdiness! Most restaurants make up the bulk of their profit by selling drinks, not food, but what about non-alcoholic drinks, namely mocktails?

Consumer Goods 78

Consumer Goods Beverage Customer Experience Equipment 78

EATER

JUNE 6, 2022

Dina Ávila/Eater. If you have sweetened condensed milk, heavy cream, a loaf pan, and a freezer, you can have homemade ice cream No-churn ice cream, in case you did not get the memo, is an ice cream lover’s back-pocket bestie. It is for those of us who adore homemade ice cream but aren’t always up for the egg cracking, custard-making, ice cream machine retrieving, forgetting that parts of said ice cream machine needed freezing, finding room in the freezer for said parts, waiting for them to freez

Back of House 84

Back of House Food 84

Sante

JUNE 6, 2022

With gorgeous San Francisco Bay vistas, delicious food, and a creative chef, Limewood stands high above your standard hotel restaurant.

Dine-in 224

Dine-in Hotels Food Fine Dining 224

EATER

JUNE 6, 2022

Scallion pancakes from a street food vendor in Taipei, Taiwan. | An Rong Xu. Plus, how we’re welcoming summer This post originally appeared on June 4, 2022, in Stephanie Wu’s newsletter, “From the Editor,” a round up of the most vital news and stories in the food world. Read the archives and subscribe now. Hi everyone, I’m Stephanie, Eater’s new editor-in-chief, and I’m excited to be taking over this newsletter from Amanda Kludt, who now serves as the website’s publisher.

Seasonal Menu 56

Seasonal Menu Email Marketing Dine-in Reservations 56

Lavu

JUNE 6, 2022

If you want to decrease credit card processing fees at your restaurant, you might be looking at using a cash discount vs. surcharges. Credit card … Cash Discount vs Surcharges: What Can Your Restaurant Offer? Read More ». The post Cash Discount vs Surcharges: What Can Your Restaurant Offer? appeared first on iPad Point of Sale System for Restaurants, Bars & More.

Point of Sale 147

Point of Sale Bar 147

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Sante

JUNE 6, 2022

DEADLINE: July 1, 2022.

2022 240

2022 Magazine 240

EATER

JUNE 6, 2022

Photo by Al Seib/Los Angeles Times via Getty Images. [link].

108

108

EATER

JUNE 6, 2022

Lumos, a New York City baijiu bar, closed in 2016. | Getty. A growing number of bartenders are raving about a popular Chinese liquor that many American consumers know little about When veteran bartender Ashley Mac landed a job heading up the bar program at D.C. restaurateur Peter Chang’s new Baltimore establishment NiHao , she had zero grasp of what the gig would entail.

Bar 103

Bar 2016 Customer Experience Education 103