The Future of Operational Excellence: A Radical Reimagining of Continuous Improvement and Feedback
Modern Restaurant Management
JULY 10, 2023
Brands of all sizes must conduct regular safety and quality audits to ensure all locations are consistently compliant. In these traditionally in-person audits, inspectors often find issues that need to be corrected, and would tell the brand location’s operator what was wrong. The operator would then go correct the problems. With this approach, location operators often felt like these audits were punitive and they’d “get in trouble” for any non-compliance issue.
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