How Restaurateurs Can Foster Employee Retention During COVID-Driven Labor Shortages
Modern Restaurant Management
DECEMBER 17, 2021
Customer-centric. Personalized. Customer experience management. If you’ve worked in the restaurant industry over the past decade, chances are you’ve heard these buzzwords championed as top business priorities and guiding principles for success. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions.
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