The Experience Paradox
Modern Restaurant Management
APRIL 12, 2022
“I just don’t understand,” the restaurant owner lamented as we discussed a recent customer incident. “He said he was excited to finally be able to eat inside again. and then five minutes later, he storms out because we can’t seat him right away. Doesn’t he realize how short staffed we are?!” It’s a dilemma vexing restaurants across the country.
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