Solutions for Common Access and/or Download Issues
If you are experiencing problems either accessing the paid member areas you subscribed to, or problems downloading Excel sheets, try these common solutions. Often, if there is a problem it is due to issues with a person’s browser, their security settings, or with Excel itself. Here are some solutions:
Solutions for Problems Accessing your Paid Subscription Areas
- with Chefs Resources open in your browser, refresh the cache for the site (the browser may have kept the unsubscribed version of the page…directions below)
- try logging in w/ a different browser (chrome, microsoft edge, firefox, etc)
Chrome: How to Clear Cache
In Google Chrome, clearing the browser cache is done via Clear Browsing Data area from Settings.
To clear cache on the Chrome browser, follow the steps mentioned below:
Tap on the three dots on the top right corner of the browser window.
Choose More tools and click on Clear browsing data.
Select Cached images and files and Cookies and other site data.
Click on Clear data.
Microsoft Edge: Delete Browsing History (Clear cache)
In Microsoft Edge, clearing cache is done via Delete Browsing History option.
Open the browser and go to 3 dots at the top right corner and click them.
Tap on History, followed by Clear history.
Select your options and click on Delete.
Solutions for problems Downloading Excel forms and/or Viewing Videos
Option 1
Check your security settings to see if they are blocking downloads, or if you can mark chefs-resources.com as “safe”. Sometimes disabling your antivirus just long enough to get the download resolves download problems
Option 2
Turn off your ad blocker.
- Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
- Select Settings.
- Click Advanced at the bottom.
- Under Privacy and security, click the Site Settings button.
- Select Pop-ups and redirects.
- To disable the pop–up blocker uncheck the Blocked (recommended) box.
Option 3
Try opening Excel first (your version of Excel), then opening the file you are having trouble with from there. To do that:
- Start the program needed to access your document; Word, Excel or PowerPoint
- When the program opens, click File > Open, find the problem file in the file navigator and open it.
Option 4
Some users have reported an issue with opening files downloaded in Excel for Windows. The symptom is that Excel will start, but the document will not be opened. This issue is not isolated to Chefs-Resources and has been reported widely by users of other web software.
This problem is caused by an update to Microsoft Office. To solve this problem:
- Right-click on the downloaded file and choose “Properties”
- Click the “Unblock” checkbox or button at the bottom-right and click OK
- Double-click the downloaded file to open it in Excel
If this solution fixes the issue then you must do this for each file that you download because it is part of your security settings.
Option 5
If you cannot find a solution on this page which works then send me a link to the file/s you want (the page which discusses it) and tell me which download you want. I can send you the form via email until the issue is resolved. Contact Us
Suggested Reading
I cannot find solutions on this page. It keep asking me this same question even though I have paid $5 membership fee
“These Excel sheets are only available to premium subscribers at the $5.00 level. We hope that you find these forms useful for your operation. These Downloads are Only available to $5.00 Paid Subscribers Plate Cost Template Details Deep Cleaning Schedule Details Kitchen Schedule Details Beef Butchering Yield Form Details Bulk Recipe Template Details Scalable Recipe…
This content is for $5 Paid Membership members only.
I found the issue. You clicked on the “Donate $5” option rather than the “$5 Premium Subscription” option. I have changed your subscription to the one you intended, which is the $5 Subscription so you should now have access. And I have removed the “Donate $5” option so as to avoid confusion for other subscribers. Thank-you for your patience.
how can I contact your billing department please- either by phone or email.
Thank you
Contact us at david@chefs-resources dot com
Hello, nothing major just wanted to know the password to unprotect spreadsheet so I can customize. Thanks, Chef Myke chefmyke@golftca.com
Hi Chef Myke. The sheet should have a tab called “Info” and the password should be somewhere on that page. If you can’t find it, tell me the name of the sheet you are referring to and I’ll double check.
I couldn’t seem to find it so here I am haha! So I’m trying to modify schedule because the red “enter start date” drives me nuts.
The password on that form is Password with a capital P. On the bottom of the sheet you should see a number of tabs including: week 1, week 2, week 3, etc. The Info tab has info including the password. If you don’t see these tabs then click on File, then Options, then Advanced and scroll down to “Display options for this workbook” and be sure that “Show sheet tabs” is enabled.
Hi Chef,
I am trying to download the scalable recipe template for my catering price list, but when I try and download it, it just opens a new tab.
I have no problem downloading other excel templates, but this one doesnt seem to want to download.
Strange…it works on my end. Try downloading from a different browser (Chrome, Firefox, Edge). I have sent the form directly to your email address so you won’t have to hassle with it. Thanks for your patience!
Using the scalable recipe template- when I enter an item in grams, on the recipe card tabs it doesn’t show the amount of grams, it just shows #### grams.
This is happening because the cell width isn’t wide enough to display the number. To fix this follow these steps:
Here is a video demo on changing column width:
https://support.microsoft.com/en-us/office/change-the-column-width-or-row-height-in-excel-4c0b8edc-4fb6-4af0-9374-7a953f48527b
hi downloaded the kitchen schedule excel file but it won’t let me edit the workbook? also will this work on Microsoft office online or will I need to purchase the real excel product?
thanks
On the “Info” tab the password to unlock the sheet is listed. I believe it is simply “Password”. I don’t know if it will work on Microsoft Office Online, but I think that it will. You would just need to download Excel from your MS online account.
Hello,
I have tried just about everything to get a hold of someone at chef resources. I paid for a premium membership over 2 weeks ago, and I can’t access my account. Can someone please respond to this message or email me at macgillb2@gmail.com. Preferably by email.
Hello Brent. It is easy to reach us via the Contact Us link on the bottom-right of any page on the website. I see that you did have a paid subscription in Dec 2022 and Jan 2023, but for whatever reason your subscription ended after that and no payments have been received for the past year. You would need to subscribe again in order to gain access to the paid subscriber content.
The payment was attached to my Hotmail account.
macgillb2@hotmail.com
Can you check this for me please.
Thanks
OK, I see that one and you should have access. Let’s switch to email to work this out. david@chefs-resources dot com
How do I unprotect an excel worksheet so I can edit the sheet!!!!
Each worksheet has a tab called Info or something like it. The password to unprotect will be listed on that page.