Unlock Customer Loyalty with Digital CX: Three Ways Restaurants Can Take Action

There’s no doubt the coronavirus pandemic wreaked havoc on the restaurant industry, making the past fifteen months a never-ending uphill battle. Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. In fact, nearly one in six restaurants closed their doors in some capacity last year. Restaurants that fought to hang on were faced with a plethora of challenges. Following new health guidelines all while remaining profitable meant thinking beyond plexiglass dividers and social distancing signage. 

From meal kit delivery to ghost kitchens and more, restaurant owners put on their creative hats during this time period. But with restrictions loosening and people leaving their homes for the first time in over a year, creativity won’t be the only thing keeping diners satisfied. Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an…