Modern Restaurant Management

MAY 23, 2023

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options. In addition, many restaurants are now using digital menus in-house.

Customer Service 157

Customer Service Dietary Restrictions Delivery Online Ordering 157

Modern Restaurant Management

APRIL 4, 2024

That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company. I figured if I was curious, readers would be too.

Sustainability 168

Sustainability Book Waste Food Supply 168

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. That’s because 41 percent of people prefer to order food online rather than in-store. They want engaging content that keeps them entertained.

Marketing 196

Marketing Social Media SEO Front of House 196

Culinary Cues

MAY 21, 2023

In fact, the term “social media” is a misuse of the intended definition. So, the definition of family, friends, team, and belongingness may no longer apply. Being social and relying on social media are two entirely different things. Social media can be and oftentimes is, an excuse for not interacting in a physical way.

Technology 335

Technology Social Media Back of House Front of House 335

7 Shifts

FEBRUARY 26, 2021

If you weren’t thinking that much about online ordering before, you definitely are now. The easiest way to get your food out there is by partnering with a third-party delivery app. Native or first-party delivery doesn't rely on a separate service to take and send out orders. Third-party platforms keep this data from you.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Operations 160

Operations Mobile Ordering Customer Experience Online Ordering 160

Transact

OCTOBER 25, 2022

But Taco Mac’s road to growth faces many of the same challenges that other brands are encountering in 2022: labor has never cost more, and it’s difficult to properly staff a restaurant in order to keep up with demand. We’re definitely the same as everyone else in that we’ve had to find ways to do more with the same or fewer team members.”.

Sports 147

Sports Bar Back of House Food 147

Modern Restaurant Management

JANUARY 31, 2024

Many operators are starting to realize that this omni-channel approach is increasingly essential to guest engagement in order to ensure they’re top of mind from the moment customers discover your restaurant (which often begins online) until well after their meal ends.

2024 188

2024 Online Ordering Website Management 2023 188

The Restaurant Times

FEBRUARY 19, 2022

Fine dining is an all-encompassing experience that includes elegant and sophisticated services as well as the highest-quality food. Celebrity chefs, experienced waitstaff and bartenders, and occasionally sommeliers or other food and beverage professionals will assist you in making food and beverage selections.

Fine Dining 52

Fine Dining Definition Fast Casual Customer Experience 52

Modern Restaurant Management

MARCH 4, 2022

The food service industry has had a tough couple of years, and a large part of what has kept restaurants afloat has been a move to digitalization. Dine and dashes might not be possible when orders are made over delivery apps, but unscrupulous diners have found a way: ordering a delivery and initiating a chargeback.

Customer Service 233

Customer Service 2022 Food Order Delivery 233

SpotOn

MARCH 19, 2024

In 2023, SpotOn debuted both Seat & Send , a first-of-its-kind waitlist feature, and a suite of new, maximally flexible hardware to help keep its clients competitive in an industry facing rising food and labor costs with already razor-thin margins.

2024 98

2024 Innovation Email Marketing Point of Sale 98

EATER

OCTOBER 11, 2023

Oh my God, I hate bananas,” she says, turning toward her tablemates, “but we should totally order it anyway!” The Grill’s sister restaurant, Carbone , which helped re-popularize made-to-order Caesar salads and mobile dessert carts, deserves most of the credit for hastening the revival of tableside service, at least the trendy variety.

Fine Dining 132

Fine Dining Mobile Ordering Dine-in Definition 132

Modern Restaurant Management

MARCH 22, 2022

The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. For example, the rise of ordering and delivery apps was due to consumers staying indoors to abide by social distancing rules. Food Delivery and Service Robots.

Mobile Ordering 181

Mobile Ordering Social Media Customer Service Online Ordering 181

Modern Restaurant Management

FEBRUARY 4, 2022

Diners simply don’t want the low food quality that often comes with long menus. These restaurant food trends can directly impact a restaurant’s profitability. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Delivery Options.

2022 212

2022 Customer Service Online Ordering Website Management 212

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Online Ordering Will Continue to Thrive. They became even more cost-efficient, food waste conscious and generally more responsible.

Allergens 204

Allergens Fast Casual Online Ordering Food Safety 204

Modern Restaurant Management

JANUARY 13, 2022

Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Here are some key tips you should have on top of your mind: Factor in accurate food preparation and cooking timings to avoid letting down your diners.

Front of House 194

Front of House Kitchen Safety Customer Service Point of Sale 194

Modern Restaurant Management

JANUARY 23, 2024

It’s definitely a big and bold move to make for any brand, but with full faith in their new direction, I’m sure they will see success. Big changes are happening in modernization, innovation, food technology, and more, and if you’re not adapting, you simply won’t make it. Were you surprised?

Leadership 98

Leadership Consumer Goods Customer Experience Franchise 98

Modern Restaurant Management

DECEMBER 29, 2020

2020 threw unprecedented challenges our way, causing chaos throughout the food and beverage industries. In order to survive, restaurants needed to rethink the way they do business with many turning to technology to keep them afloat. Go All Out with Online Ordering. Digitize Your Menu.

2021 188

2021 Technology Online Ordering Email Marketing 188

Modern Restaurant Management

JULY 21, 2022

While inflation is most definitely impacting guests, RMS' Q2 2022 Industry Trends Report shows it's not all bad news for operators. In the 2022 Q2 Trends Report , nearly one in three consumers reported ordering "more or much more" from their favorite QSRs (up from 21 percent in Q1). QSR net sales are up 1.4

2022 152

2022 2005 Fast Casual Consumer Goods 152

Modern Restaurant Management

DECEMBER 8, 2020

The advent of on-demand food delivery can be traced back to the early 2000s when the use of GrubHub, Seamless and numerous other online and mobile food-ordering systems became commonplace among college students and young professionals throughout the United States. So, is menu scraping legal?

Delivery 177

Delivery Menu Mobile Ordering Online Ordering 177

Modern Restaurant Management

NOVEMBER 13, 2023

99 cents, and are added to orders that exceed a minimum cost. By instituting these fees, point-of-sale companies are undermining restaurant profits every time a customer places an online order. Unfortunately, these fees discourage customers from ordering in the first place. Have you looked at ordering food online lately?

Point of Sale 120

Point of Sale POS Back of House Customer Service 120

Restaurant Clicks

JULY 20, 2021

Food trucks are great because they are a quick and easy way to get some delicious food while you are sightseeing in this beautiful coastal city. Basically, whatever you are hungry for, you can find it in one of Fort Lauderdale’s many food trucks. Discover the best food trucks in Fort Lauderdale, Florida.

Food Truck 78

Food Truck Food Fast Casual Online Ordering 78

Modern Restaurant Management

MAY 12, 2023

He made sure to recognize customers and address them by name and remember their orders. I have definitely had good feedback from that and my employees now have embraced it to this day. My employees now know the customers and they enjoy giving them food and having conversations with them. First of all, the product.

Franchise 98

Franchise Franchising Customer Service Fast Casual 98

Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. It was definitely a learning experience for myself and the rest of the team as we banded together to turn this hectic situation into a positive one. Chef Patrick Keefe – Culinary Director, Legal Sea Foods. Chef Patel.

Back of House 174

Back of House Front of House Communication FOH 174

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

2022 170

2022 Hospitality Loyalty Program Point of Sale 170

Cheetah

SEPTEMBER 23, 2021

COVID-19, supply chain issues and rising food prices have placed the future of major broadliners at risk. Heck, it might even feel good to know you’re a small cog in the food supply machine. Operators working with old-school distributors like US Foods are used to chatting with their reps 3-4 times a week for 40 minutes or more.

Supplies 148

Supplies Ordering Food Supply Online Ordering 148

Restaurant Clicks

DECEMBER 24, 2021

So whether you’re in the mood for locally-sourced food or classic brunch fare, you’ll find it in Sacramento. Their brunch menu is exceptional, too, with comfort food style breakfasts and lunches that really hit the spot. Personally, I prefer more savory food at The Porch Restaurant & Bar. Order Online.

Front of House 110

Front of House Fine Dining Online Ordering Back of House 110

Perfect Daily Grind

JUNE 8, 2022

In the simplest definition, deforestation is the removal of trees to increase land area for agricultural and commercial purposes. According to the Food and Agriculture Organisation of the United Nations , an estimated 420 million hectares of forest have been lost since 1990. Read on to find out what they said. What is deforestation?

Food Supply 148

Food Supply Sustainability Agriculture Supplies 148

Apicbase

MARCH 25, 2024

Managing inventory and supplier ordering is like juggling flaming torches while riding a unicycle (which also happens to be on fire). Demand forecasting for restaurants puts out the flames, takes the guesswork out of purchase orders and streamlines the supply chain. What are the benefits of demand forecasting in food service?

Inventory 52

Inventory Management Management Kitchen Safety 52

Restaurant Clicks

OCTOBER 14, 2021

It’s hard to argue that we are pretty spoiled for choices when it comes to fast food restaurants in the United States. Head down any highway for only a short amount of time, and you will usually come across some form of fast food establishment to satisfy your cravings. Some of these fast food chains are world-famous. McDonald’s.

Food 112

Food Fast Casual Food Order Definition 112

Restaurant Clicks

NOVEMBER 8, 2021

Even better, the region is home to some of the best fast food restaurant chains globally. We all have a favorite fast-food chain. These locations are where most individuals run to for comfort food when they are feeling the blues or on their diet cheat days. 11 Best Southern Fast Food Restaurants.

Food 92

Food Customer Service Back of House Food Order 92

Restaurant Clicks

NOVEMBER 7, 2021

While I’ll always love Seattle for introducing me to iconic grunge bands like Pearl Jam and Nirvana, this city has a special place in my heart for a different reason: the food culture. Seattle’s food scene is expansive and covers both local and international cuisine. This restaurant specializes in good, local food served with a smile.

Seasonal Menu 124

Seasonal Menu Dietary Restrictions Online Ordering Reservations 124

SpotOn

FEBRUARY 28, 2024

Strauss runs Sluggers alongside his two older brothers, and between the three of them, there's always one of them on the floor, replacing a keg, grabbing a broom, or tapping in orders.   To accommodate the summer crowds, Strauss set up a kitchen window where guests can walk up , order a slice, and pay. It’s hectic.

Sports 52

Sports POS Bar Food Order 52

EATER

MARCH 19, 2024

Chefs sometimes call these “modern” takes on brasseries and bistros, largely because they diverge from the traditional French definitions. French food, by virtue of its history, is familiar. Most Americans aren’t standing at the precipice of newness when ordering a ham and brie sandwich and a glass of wine.

Food 97

Food Fine Dining Seasonal Menu Dine-in 97

Restaurant Clicks

OCTOBER 24, 2021

Although Chinatown is now a huge tourist attraction full of incredible food, shops, and museums, it was initially created out of necessity. It wasn’t really cleaned up until the early part of the last century when people began flocking there for the food and culture. You should definitely try their dumplings. Order Online.

Online Ordering 105

Online Ordering Food Order Back of House Seasonal Menu 105

Deliverect

APRIL 21, 2021

Last week we reached 30 million orders processed across our 30 markets around the world. From day one, we have been rooted in our deep commitment to helping the food and hospitality industry succeed and also pivot. 30 million orders milestone. And we’re continuing this pace, now averaging more than one million orders per week.

Ordering 124

Ordering Online Ordering Food Order Customer Service 124

Restaurant Engine

JANUARY 24, 2024

You definitely don’t want to replace your stars (high profit, popular dishes) or your plow-horses (low profit, popular dishes). Test this over time and see if adding beautiful photography encourages people to order your highlighted items more often. You are gently manipulating people into ordering your highest-profit margin items.

Menu 115

Menu Seasonal Menu Point of Sale Hiring 115