Modern Restaurant Management

DECEMBER 31, 2024

If employees were heading back to the office, they were definitely getting their corporate dollars worth! In RMS’ Q4 consumer survey , respondents reported dining out less across all categories – with fast casual and full service being hit the hardest. It turns out they might be heading to their nearest 7-11.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Black Box Intelligence

MAY 8, 2025

Segment Winners & Trade-Down Behavior While quick service continues to lead in sales growth and fast casual in traffic, casual and family dining are facing headwinds. Guests are favoring QSR and fast casual for delivery due to lower total costs, including tips and fees. industry-wide.

2025 52

2025 Fast Casual Guest Recovery Webinar 52

Black Box Intelligence

JULY 16, 2025

It spread across nearly every restaurant segment, with all but Fast Casual accelerating their year-over-year same-store sales growth compared to May. Casual Dining led the pack once again, outperforming every other segment by a wide margin. Traffic -4.6% -3.6% -2.7% -2.5% +0.9% -3.2% -1.3% -5.7% -2.2% -1.5% -1.0% -0.9%

2025 52

2025 Fine Dining Point of Sale Fast Casual 52

Black Box Intelligence

MAY 21, 2025

Out of the Box: April 2025 In This Issue: The Big Picture: Sales and Traffic Trends April 2025 Restaurant Industry Performance Trends In Detail Segment Focus Fast Casual: Current Performance Trends 1.1% Conversely, Casual Dining continues to outperform the industry at large by a wide margin. Comp Sales -1.5%

2025 52

2025 Fast Casual Point of Sale 2024 52

Black Box Intelligence

APRIL 25, 2025

It was only Casual Dining and Fast Casual that were able to post positive same-store sales growth. Segment Performance Deep Dive: Casual Dining Rebounds There has been a resurgence in Casual Dining in recent months. That’s only behind Casual Dining and Fast Casual. reported for Q4 2024.

2025 52

2025 Fast Casual Point of Sale Fine Dining 52

Modern Restaurant Management

APRIL 1, 2025

” Qu’s 2025 State of Digital Report identified six trends driving fast casual and QSR profitability this year: Shift from third- to first-party ordering : Forty percent of brands say first-party digital sales represent their biggest revenue growth potential in 2025, followed by catering (24 percent) and on-premises ordering (14 percent).

Pricing 251

Pricing Technology 2025 Point of Sale 251

Black Box Intelligence

APRIL 7, 2025

Dec 2023-Feb 2024) In fact, it was the top-performing segment in 2024 based on same-store sales growth.Additionally, one of only two segments that was able to achieve positive YOY sales growth during the year (fast casual was the other).But But now, quick service is paying the price of that strong performance a year ago.

2025 105

2025 Point of Sale 2024 Fine Dining 105

Black Box Intelligence

JUNE 20, 2025

Only two industry segments achieved strong positive same-store sales growth during the month: Casual Dining and Fast Casual. Meanwhile, Upscale Casual, Quick Service, and Family Dining were essentially flat year-over-year. Monthly Restaurant Trends Review Out of the Box: May 2025 Same-store sales growth was 1.4%

2025 52

2025 Point of Sale Fine Dining Fast Casual 52

Modern Restaurant Management

APRIL 29, 2021

“Wages across the country are definitely up for the industry, in virtually every location. “We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. .” Gagnon noted short-term solutions including sign-on bonuses and quick pay options.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. Above-average CX doesn’t just happen, and it definitely doesn’t happen overnight.

Fast Casual 411

Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

JULY 22, 2021

Apart from always being more profitable, large fast casual chains could exploit the situation and simply buy out the out-of-business bistros located at the nicest downtown corners. Such restaurants will definitely thrive from risk averse diners who prefer to feel safe at all costs.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

DECEMBER 16, 2021

With 38 percent of consumers noting they will be ordering carryout instead of dining out and 28% ordering delivery instead of dining out, contactless options will definitely be here to stay in 2022. Use Data and AI to Reach Out and Touch Your Customers. Hold the pickles but double-up on mayo. Gluten-free buns, please.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

APRIL 4, 2024

She dives into the real definition and actions required to achieve sustainability from the environmental to the societal to the economical. That’s much more money than I ever had to spend on marketing but a drop in the bucket compared to what other fast casual brands spend for much less impactful results.

Sustainability 490

Sustainability Book Food Supply Waste 490

Modern Restaurant Management

DECEMBER 21, 2020

With this in mind, there were certainly areas, like off-premise, that we knew we needed to fast-track in order to keep providing guests with the First Watch food and experience they know and love. We had to re-learn the dynamics of meeting consumers’ needs when they have completely changed. GJ Hart, CEO of Torchy’s Tacos.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. Ike’s appointed industry veteran Adam Rinella as Vice President of Development to help the booming fast casual brand reach even more markets. Rinella is skilled in bringing restaurant ideas into reality.

Franchising 471

Franchising Franchise Food Fast Casual 471

7 Shifts

APRIL 13, 2021

Canyons Fresh Grill is the definition of a neighborhood spot—nestled just off of Main Street in the town of Woodstock, Georgia, the restaurant has been a mainstay since 2008. Canyons is currently working on franchising to bring Canyons’ friendly brand of fresh, fast-casual burgers, shakes, and salads to a town near you.

Front of House 370

Front of House Point of Sale Back of House Franchising 370

Modern Restaurant Management

MAY 12, 2023

This attention to detail has been rewarded with a 75-percent customer return rate at the fine fast-casual brand. I have definitely had good feedback from that and my employees now have embraced it to this day. He made sure to recognize customers and address them by name and remember their orders.

Franchise 251

Franchise Franchising Customer Service Fast Casual 251

EATER

JUNE 4, 2024

The only hard and fast rule? Even a casual corner bistro can easily book up. For hotspots like Septime or Frenchie , you should call or check online weeks ahead; for more casual dining, call a day or even just a few hours in advance. It’s definitely the French people who are pushing for it when they have the option.”

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

Modern Restaurant Management

FEBRUARY 6, 2020

Their enthusiasm for our brand coupled with their deep experience developing successful polished casual and fast-casual restaurant brands in Alberta make them the perfect partners to bring CPK into Canada for the first time. Blaze Fast-Fire’d Pizza is heating up the Midwest with a 16-unit development deal.

Franchising 383

Franchising Franchise Fast Casual 2019 383

Modern Restaurant Management

JUNE 17, 2021

The Mexican quick serve segment is definitely the place to be,” said Dejbakhsh. “The food at Taco John’s was definitely a differentiator as I was doing my research in the industry. . “I’m thrilled to be expanding my restaurant portfolio with a brand like Taco John’s. ” CPK in Hong Kong.

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

Modern Restaurant Management

NOVEMBER 2, 2021

” Creating Multi-Brand Platform of Premium Casual Restaurant Concepts. entered into a definitive agreement to acquire Anthony’s Coal Fired Pizza & Wings (“Anthony’s”), a leading premium pizza and wing brand, for approximately $161.3 BurgerFi International Inc. Sankranti Likes Atlanta.

Franchising 450

Franchising Franchise Leadership Beverage 450

Restaurant365

FEBRUARY 25, 2020

While many restaurant owners would like a definitive answer to this question, the average restaurant profit margin varies widely across different types of restaurants. Fast Casual Restaurants. What is the Average Restaurant Profit Margin?

Loyalty Program 183

Loyalty Program Point of Sale Fast Casual Online Ordering 183

Sling

OCTOBER 1, 2021

Food Cost Percentage: Definition. For most full-service casual and fast casual restaurants , 28-32% (0.28-0.32) The post Food Cost Percentage: Definition, Calculation, And Optimization appeared first on Sling. What Is A Good Food Cost Percentage? 0.32) is a good food cost percentage.

Definition 78

Definition Food Seasonal Menu Inventory 78

EATER

OCTOBER 26, 2023

In the last decade, tourist-oriented restaurants, cheesy cafes, and fast food have moved into the town’s Chinese Portuguese shophouses. But mixed in with these are decades-old noodle stalls, casual curry shacks, legendary restaurants, and bustling markets — most of which can be reached on foot, a rarity in Thailand.

Seasonal Menu 319

Seasonal Menu Hotels Back of House Front of House 319

EATER

NOVEMBER 9, 2020

It’s more jargon than you’d expect when talking about an upstart casual restaurant, but many concepts are the result of digital strategies calculated to help stand out in a crowded market. They were built fast but intentionally, says Melt Shop founder and CEO Spencer Rubin, by taking advantage of data Melt had on hand.

2030 361

2030 Consumer Goods Online Ordering Delivery 361

Modern Restaurant Management

JULY 21, 2022

While inflation is most definitely impacting guests, RMS' Q2 2022 Industry Trends Report shows it's not all bad news for operators. Almost one in five respondents stated ordering more or much more from fast casual and full-service restaurants, an increase of four percent from Q1. QSR net sales are up 1.4

2022 447

2022 2005 Consumer Goods Fast Casual 447

7 Shifts

SEPTEMBER 20, 2021

My life has definitely gotten more organized and easier,” he says. For fast-casual and quick-service restaurants—no more lines. Color-adjustable lighting can change the look and feel of your restaurant's decor, and smart thermostats can help save on heating and cooling costs. Examples of contactless payment technology.

Technology 370

Technology Front of House Social Media Back of House 370

Restaurant Clicks

OCTOBER 14, 2021

It’s hard to argue that we are pretty spoiled for choices when it comes to fast food restaurants in the United States. Head down any highway for only a short amount of time, and you will usually come across some form of fast food establishment to satisfy your cravings. Some of these fast food chains are world-famous. McDonald’s.

Food 136

Food Fast Casual Food Order Definition 136

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. US Foods to Acquire Smart Foodservice. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

JUNE 28, 2024

“Both full-service and fast food restaurant customers are skewing a bit more toward higher income levels and college graduates,” says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. Chains affected include McDonald’s (visits down ~2.5

2024 294

2024 Mobile Ordering White Paper Food Order 294

Modern Restaurant Management

DECEMBER 16, 2019

The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers. First, at 2.1

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

MARCH 3, 2023

" At least 4 in 10 operators in each of the three limited-service segments — quickservice, fast casual, and coffee and snack — believe the addition of drive-thru lanes will become more common in 2023. For others, outdoor dining and alcohol-to-go are becoming table stakes.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

FEBRUARY 10, 2020

42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). Please send plant-based news to Modern Restaurant Management (MRM) magazine's Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Bingage

JANUARY 14, 2020

But beyond this basic definition, restaurants can be categorised on the basis of services, cuisine, atmosphere and formality etc. Fast Food Restaurants. They are traditionally what consumers call fast food. Fast food is prepared and served quickly and inexpensively. Fast Casual Restaurants. Casual Dining.

Fast Casual 72

Fast Casual Fine Dining Food Truck Casual 72

Modern Restaurant Management

AUGUST 14, 2020

In addition to virtual kitchens meeting lower labor costs, they also offer a fast-track to opening, with a location able to begin serving in just one month. “We’ve stayed aggressive in terms of our grand opening plan, and it is has definitely paid off. All four of our recent openings have had incredible sales.

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474