Customer Service Trends in the Restaurant Industry to Look For in 2020

3 Min Read By Pem Booke

The food and restaurant industry has evolved dramatically over the years. Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well.

Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service.

Your ability to provide excellent customer service will play a big part in defining the success of your establishment. With competition getting tighter, businesses that can engage and delight their customers will be one step ahead of the pack. Stay up to date and take note of these five notable customer service trends in…