Using Technology to Combat the Labor Shortage

Every industry felt the impact of the labor crunch during the pandemic and now, as recovery efforts are underway, businesses are struggling to recover employees quickly enough to meet the rise in demand. Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5 million jobs below pre-pandemic levels in May, or down about 12 percent, according to the National Restaurant Association’s summary of data from the U.S. Bureau of Labor statistics. 

However, consumer demand is only increasing. Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty. In the National Restaurant Association’s report, 75 percent of restaurant…