A Call for Human-Centric Restaurant Leadership in an AI Future

In the wake of the post pandemic world, the restaurant industry is undergoing a transformative phase, embracing AI technology at an unprecedented pace. However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment.

Current Challenges of Rapid Technological AdvancementAs technology evolves, the hospitality sector faces the dilemma of integrating the useful tool of AI and robotics seamlessly into the customer experience. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots. With AI we have all the positive areas to improve service but we must begin acknowledging that the ability of machines to replace every human position and all guest interactions may pose a threat to the long-term vitality of businesses. While AI robotics streamline…