Tech’s Role in Beating the Restaurant Hiring Crunch

The hiring shortage and the fallout from "The Great Resignation" that saw 47 million U.S. workers quit their jobs in 2021 is still in full swing, particularly in restaurants. Data from the Bureau of Labor Statistics finds that restaurants have seen the largest number of resignations of any employment sector, with the year-over-year quit rate rising from 4.8 to 6.9 percent, with many workers citing take-home pay as a big factor for quitting.

With the restaurant industry getting pummeled by record inflation and 53 percent of Americans saying they have cut back on dining out, finding room in the budget for raises or higher starting pay is a tough pill for any operator to swallow.

How can technology increase tips by? First, by moving the distant central terminal to the palm of the server's hand, waitstaff can transmit orders to the kitchen or bar and accept payment directly from the table. That lets servers find a better balance between tableside hospitality and administrative tasks…