MRM Research Roundup: 2022 Restaurant Trends
20 Min Read By MRM Staff
This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends.The Pandemic Has Permanently Altered the Consumer-Restaurant RelationshipsThe pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank.
Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay.
Investment in delivery and mobile ordering pays off
According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way.
71 percent rely on delivery for 11 percent or more of sales 33 percent rely on delivery…
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