Three Ways Restaurants Can Improve Customer Experience and Boost Revenue Using Advanced Telephone Tech

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. At the current pace, you might even think that apps have replaced the more traditional processes for placing takeout orders, making reservations or asking menu questions, right? Not so fast. A recent study found that 60 percent of consumers prefer to pick up the phone to get in touch with local businesses instead of emailing them or contacting them via social media. Combine this with the fact that restaurants get more customer calls than any other kind of small business and you can see why it’s important to provide an efficient and positive experience for customers calling your restaurant. 

Despite the number of customer calls that come in, 62 percent of them go unanswered. Why? It simply isn’t feasible to have a dedicated employee whose sole responsibility is to answer incoming…