Keeping Employees and Customers Safe Requires a Different Training Approach

3 Min Read By Bob Duprey

I’ve had the opportunity to support restaurant operators that have stayed open throughout the COVID shutdown.   Everyone agrees that with COVID-19, the public has a heightened safety awareness. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority. The consistent execution of every safe service process and procedure will be imperative to survive and thrive in the years to come. 

Safety is Priority #1

Remember the pre-COVID world? As a diner we are spoiled for choice.  With so many passionate and talented chefs, the creativity and execution of diverse menus is amazing.  The same goes for the standard of service.  So, with so many restaurants offering great food and service, what was the differentiator? In a word- hospitality.  All else being equal, it’s how you make people feel that gets them coming back time and time again.

During COVID and post COVID shutdown, there’s a whole new dynamic-…