article thumbnail

Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

By automating customer data collection from a wide range of sources and shaping that data into unified – and actionable – customer profiles, Chipotle improved customer loyalty in the following ways: Communications tailored to individual consumer’s preferences, including suggestingproducts and add-on purchases, providing coupon code (..)

article thumbnail

Making Your Food Delivery Business More Sustainable

Modern Restaurant Management

You can often wrap these efforts into a fun coupon or ongoing marketing effort to boost future sales. When you have your order tracking system in place, you can inform customers about how their choices directly impact the eco-friendly or green initiatives you and your team are trying to implement.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Can Your Food Delivery Business Be More Sustainable?

Modern Restaurant Management

You can often wrap these efforts into a fun coupon or ongoing marketing effort to boost future sales. When you have your order tracking system in place, you can inform customers about how their choices directly impact the eco-friendly or green initiatives you and your team are trying to implement.

article thumbnail

The Ultimate Guide to Local Restaurant Marketing 2025

7 Shifts

Whichever event you choose, make sure to offer samples, hand out coupons, and engage with attendees to create a memorable experience. Instead, engage with local customers by answering questions, offering helpful information, or sharing upcoming local events your restaurant is involved in.

Marketing 195
article thumbnail

How Fast-Food Apps Took Over The Drive-Thru

EATER

They can monitor your messages, your app activity, your location, your financial and personal information. If you allow the Taco Bell app access to your social media accounts , it could use the data from those platforms to better understand the demographics of [its] customers and to inform [its] advertising and marketing activities.

article thumbnail

23 Waiter Interview Questions to Hire the Best Staff for Your Restaurant

7 Shifts

What would you do if a customer tried to use an expired coupon or special offer? What would you do if a customer tried to use an expired coupon or special offer? The first step is to call the restaurant and inform the manager about the situation. Tell us about a time you dealt with a difficult customer. How did you resolve it?

Hiring 195
article thumbnail

The future of restaurant operations: How data analytics are revolutionizing the industry

Rocket Fuel

From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. For restaurants, that means harvesting information from internal and external sources.