Five Tips for the Best Customer Experience During COVID-19

3 Min Read By Doug Reifschneider, Jon Rice

Since the start of the pandemic, restaurants across the country have been on a rollercoaster ride. Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities. Here are five tips for planning for the future to provide the best service:

Understand Your CustomersWhether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Your customers need to know that they can depend on you to safely prepare their food and to keep it hot, in the moment they want to pick it up or have it delivered. For this to work seamlessly, you need to know if: Your web and mobile ordering systems are operational The customer must go inside the store for pick-up, or if you’re going to deliver it to them at the curb You’re going to offer home delivery as an option, and…