Modern Restaurant Management

SEPTEMBER 27, 2023

Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips. percent) than they do in casual restaurants (16.5 percent) than they do in casual restaurants (16.5 percent at fast casual restaurants. percent at fast casual restaurants. percent, from 16.93

Fast Casual 176

Fast Casual Fine Dining Employee Relations Customer Service 176

Modern Restaurant Management

SEPTEMBER 12, 2023

The fast casual restaurant segment has seen tremendous success and growth in recent years. CREST®, while overall restaurant traffic was down four percent in 2022 compared to 2019, fast casual traffic was up nine percent. Why should fast casuals work on improving with young families?

Fast Casual 180

Fast Casual Entertainment Casual Employee Relations 180

Crunchtime

APRIL 19, 2023

From fast-casual to full-service, restaurant guests across all formats are paying closer attention to how their favorite brands are offsetting the environmental impact of their operations. According to Forbes, 88% of consumers are more loyal to brands that support social or environmental issues.

Fast Casual 116

Fast Casual Consumer Goods Sustainability Casual 116

Modern Restaurant Management

OCTOBER 24, 2022

Restaurants and customers are feeling the effects of inflation, according to the third quarter 2022 data for the Yelp Economic Average (YEA) report, The report reveals that inflation experiences have intensified for consumers in every state in the U.S. year over year, with reviews mentioning inflation up by 22 percent compared to Q3 2021.

Fast Casual 136

Fast Casual Food Supply 2022 2021 136

Lavu

NOVEMBER 17, 2023

In the face of intense competition and fluctuating consumer demand, consistently turning a high profit becomes a monumental task. Fast- Food Restaurants Fast food chains are known for their speedy service, affordable prices, and convenient locations. Adapting to consumer preferences and market trends is key to their success.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. By injecting a sense of playfulness into their interactions with consumers, brands are creating unforgettable experiences that build lasting relationships.

2024 203

2024 Loyalty Program Cash Management Customer Experience 203

Modern Restaurant Management

APRIL 4, 2024

I thought a step-by-step guide that breaks down the platitude of “doing well by doing good” into actionable steps would spur more effective action toward sustainability. When sourcing, they can use their purchasing power to support producers who are good stewards of the land and treat their workers and animals humanely.

Sustainability 163

Sustainability Book Waste Food Supply 163

Modern Restaurant Management

MAY 7, 2021

We’ve been crayon pros for over 30 years, ever since we started partnering with the fast-growing casual dining restaurant chains of the 90s. Read on to learn more about crayons—the unsung heroes of casual dining. Crayons have an important role to play in giving families the feel-good dining experiences they crave.

Fast Casual 193

Fast Casual Fine Dining Casual Consumer Goods 193

7 Shifts

SEPTEMBER 10, 2021

The good news? Tim Berry refers to this as your market-defining story and explains: “A really good market-defining story explains the need, or the want, or—if you like jargon—the so-called “why to buy.” Now, write down what good you do for your customers. However, some good ones do. Here's how. Table of Contents.

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Modern Restaurant Management

JULY 12, 2023

A majority of diners report diminishing guest experience because of labor shortages at restaurants, according to a consumer survey from HungerRush. 57 percent of consumers aren’t confident that a busy store will take their order correctly. 57 percent of consumers aren’t confident that a busy store will take their order correctly.

Customer Experience 143

Customer Experience Food Order Fast Casual Consumer Goods 143

Modern Restaurant Management

SEPTEMBER 23, 2020

Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. While some restaurants may be a bit behind the curve in terms of investing in technology, the good news is that there are a variety of new tools available for the hospitality space.

Customer Experience 227

Customer Experience Fast Casual Customer Service Mobile Ordering 227

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Are they an island, or do they have good connections? Investors want to see that you have good people around you.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

JANUARY 13, 2021

And, based on our recent survey of 830 US consumers, it’s likely a good mantra for 2021. Much has already been written about these changes, but our analysts suggest that the stickiness of these behaviors is a good indicator that a different kind of customer will arise out of the post-pandemic ashes.

2021 146

2021 Fast Casual Consumer Goods Loyalty Program 146

Modern Restaurant Management

JULY 21, 2022

Come June, the Labor Department's Consumer Price Index saw that annual rate climb even further to 9.1 In the 2022 Q2 Trends Report , nearly one in three consumers reported ordering "more or much more" from their favorite QSRs (up from 21 percent in Q1). The good news? In May 2022, the annual rate was 8.6 percent YOY.

2022 147

2022 2005 Fast Casual Consumer Goods 147

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. Invest in technology and help where you do not have expertise.”

2023 190

2023 Loyalty Program Mobile Ordering Customer Experience 190

Bingage

JANUARY 14, 2020

Fast Food Restaurants. They are traditionally what consumers call fast food. Fast food is prepared and served quickly and inexpensively. If you’re hungry, in a hurry, and have only five dollars in your pocket, you might stop at a fast-food restaurant for a burger and a soda. Fast Casual Restaurants.

Fast Casual 79

Fast Casual Fine Dining Food Truck Casual 79

Foodable

AUGUST 7, 2020

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurateurs who work in one of the fastest-growing segments of the restaurant industry. Barron and Toth discuss how technology is changing the landscape of fast casual.

Fast Casual 106

Fast Casual Casual Ordering Mobile Ordering 106

Modern Restaurant Management

JUNE 18, 2020

Over the past several months we have seen customers modify their business models to accommodate restrictions and consumer preferences. If restaurants aren’t ordering as much food to serve in house, suppliers end up with a backlog of perishable goods. Customers can simply pre-order online and pick up their goods.

Supplies 153

Supplies Innovation Food Supply Loyalty Program 153

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth. March Sales Decline. percent in March. .

2020 165

2020 Fast Casual Point of Sale Online Ordering 165

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Restaurants vs. delivery services. Supporting local.

2020 178

2020 Loyalty Program Mobile Ordering Fast Casual 178

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Eight in 10 millennials and Gen Z adults say they would use this option. "Restaurants

2022 175

2022 2030 Food Supply Recruiting 175

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. A strong digital presence is a must to engage with these powerful young consumers to keep them coming back for more. billion in spending by others.

Marketing 162

Marketing Social Media Fast Casual Influencer 162

Modern Restaurant Management

APRIL 29, 2020

Joey Coiffi, top photo, CEO of The Salad House , a growing New Jersey-based fast casual franchise, discusses how their restaurants were able to quickly ramp up to help out, the impact of social media sharing as well as restaurant technology's role in giving back. This was really quick.

Social Media 186

Social Media Front of House Fast Casual Back of House 186

Modern Restaurant Management

JULY 27, 2022

Most notably, consumer spending at restaurants appears to be holding-up relatively well this summer despite aggressive menu-price increases in the first-half of the year." Consumer spending at restaurants appears to be holding-up relatively well this summer despite aggressive menu-price increases in the first-half of the year.

2022 171

2022 Fast Casual Customer Service Food Safety 171

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Black Box Intelligence

DECEMBER 16, 2022

Inflation began its decline in late summer, the short term increase in gas prices has since subsided, and the impact of those economic trends can be seen in consumer spending at restaurants. . November seems to be a good preview of what trends could lie ahead, as traffic softens, bringing moderation in sales growth as a result.

Fast Casual 78

Fast Casual Point of Sale Front of House Fine Dining 78

Modern Restaurant Management

JUNE 16, 2021

They discuss the fast casual’s franchise operations, the impact of the pandemic, and how marijuana legalization is changing the company’s plans for growth. Larsen points to a ‘green wave’ during the last twenty years that has made marijuana and marijuana culture more palatable to consumers.

Franchise 123

Franchise Franchising Fast Casual Consumer Goods 123

Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. Quick-service and fast casual restaurants fall under the limited-service umbrella.

Fast Casual 89

Fast Casual BOH Fine Dining FOH 89

Modern Restaurant Management

JULY 20, 2021

Since morning meal visits are habitual, recovery for this daypart will depend on consumers returning to workplaces and schools. The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart.

2021 184

2021 Guest Recovery Point of Sale Online Ordering 184

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. consumers being new to ordering meal delivery services (up from 47 percent in March 2021). meal delivery consumer spending.

Online Ordering 158

Online Ordering Point of Sale Management Management 158

Foodable

JULY 22, 2020

The Fast Casual Nation podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurateurs who work in one of the fastest-growing segments of the restaurant industry. MOD Pizza had to act fast to digitize its acclaimed customer experience amidst the pandemic.

Fast Casual 53

Fast Casual Technology Delivery 2008 53

Foodable

APRIL 21, 2021

Launched in 2013, Fired Pie is a locally owned and operated fast casual chain offering customizable, made-from-scratch pizzas and salads. Fired Pie frequently collaborates with influencers to help build its consumer base. “We We’ve gotten pretty good at knowing when to post something.”

Fast Casual 79

Fast Casual Social Media 2013 Mobile Ordering 79

Modern Restaurant Management

AUGUST 31, 2020

The terms "organic" and "clean," for example, have a new, heightened relevance with consumers in a post-COVID-19 environment with their hyper-focus on strengthening immune systems and preparing bodies for any potential interaction with the virus. And the numbers are impressive. What contingency plans are available?"

Food 238

Food Food Supply Franchise Franchising 238

Foodable

FEBRUARY 4, 2021

The Fast Casual Nation podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurateurs who work in one of the fastest-growing segments of the restaurant industry. It only launched in January, so we’re about two and a half weeks into this test.

Fast Casual 98

Fast Casual Consumer Goods Casual Beverage 98

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 So what’s next?

Delivery 122

Delivery Kitchen Safety Social Media Online Ordering 122

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Consumers still demand convenience when it comes to their meals, but they also want variety. To read part one, click here. Nick Kenner, Founder & CEO, Just Salad. Lavu CEO Saleem S.

2021 228

2021 Mobile Ordering Loyalty Program Kitchen Safety 228

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 164

2022 Food Supply Back of House Kitchen Safety 164