7 Shifts

JULY 31, 2020

Restaurant communication is another major factor that can make or break the productivity and success of your restaurant team. Announcements —A one-way communication channel for managers to update the entire team about an event, give recognition, or share critical information. Whenever there are mistakes, it gets documented.

Management 370

Management Management Document Communication 370

7 Shifts

NOVEMBER 23, 2023

Document specific operational inefficiencies. User-Friendliness and Training Are your employees comfortable using the system, or does it require extensive training? Record any training challenges or ease of use feedback. Communicate with both so they’re kept in the loop. Note any compliance issues or errors.

Download 221

Download Employee Relations Demo Customer Service 221

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door.

Hiring 195

Hiring Front of House Back of House Document 195

Embrace the Suck

MAY 14, 2023

It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. The recruitment and effective training of suitable staff is critical. Restaurant Excellence Guideline #9: Maintain a well-documented policy with explicit consequences for every infringement.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Core Hospitality

MAY 20, 2019

In some sort of wording, these accountability outlines should be located in the front of your training documents as “Overall Objectives” or something thereof… Host The position of hosts are “The Door” and “The Floor” the door is the greeter… Welcoming and warm, their attitude will dictate guests expectations. Expo Organizes the bills.

Front of House 115

Front of House Training Document Seating 115

Hot Schedules

AUGUST 10, 2021

While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff. How do you make your food safety training scalable? Communication. b3lineicon|b3icon-file-text|?|File

Food Safety 148

Food Safety Certification Food Employee Relations 148

7 Shifts

FEBRUARY 16, 2022

A time off policy is a documented process for when, why, how, and how often employees can request time off from work. Special situations for time off such as bereavement, family leave, or jury duty should be documented with how many days off an employee receives (and how much of that time is paid). Manage Staff - Not Emotions.

Document 195

Document Restaurant Law Communication Download 195

Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. Before ramping up operations, conduct training meetings with staff to discuss your restaurant’s protocol for reporting injuries and symptoms. Foster Good Hygiene.

Employee Relations 216

Employee Relations Customer Experience Communication Training 216

Ken Burgin

AUGUST 6, 2022

Thinking ahead, backup, clear policies and documentation are the key to good management and efficient operations. If and when –it hits the fan, what is your communication plan ? Communication to: Staff; Suppliers; Customers; Guest representatives eg concierges; Owners and directors; Banks and lenders; Media.

Kitchen Safety 88

Kitchen Safety Cash Management Equipment Front of House 88

Hot Schedules

AUGUST 10, 2021

While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff. How do you make your food safety training scalable? Communication. b3lineicon|b3icon-file-text|?|File

Food Safety 78

Food Safety Certification Food Employee Relations 78

7 Shifts

SEPTEMBER 15, 2020

They’re customizable documents that cover all bases for specific tasks, and you can share them with your team members before their shift so they know exactly what tasks they have to complete on the day. Keeping open communication with your team builds trust and improves your leadership qualities.

Management 195

Management Management Download Leadership 195

Tableo

JULY 26, 2023

It will ensure your restaurant is always prepared for inspection, from putting in place appropriate sanitary practices to maintaining accurate documentation. Train your staff on these protocols and regularly reinforce the importance of following them. Read more about food allergens on the FDA website.

Food Safety 75

Food Safety Allergens Kitchen Safety Food 75

Restaurant365

MAY 22, 2020

need to have a well-managed and properly trained staff becomes a crucial issue in determining your restaurant’s sustained success. In addition to ensuring that you’re connecting with the right candidates, you might consider using a solution that engages with your top candidates that meets their preferred method of communication.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season. You should be communicating concerns during one-on-one meetings.

Point of Sale 370

Point of Sale Download Communication Reference 370

Modern Restaurant Management

OCTOBER 6, 2021

Increase Stickiness of Training Information. Many restaurants are essentially having to train new staff right now. Particularly for employees just starting in foodservice, it’s all too easy to forget information from training that can expose your business to risk. Monitor Pandemic Health and Sanitation.

Technology 170

Technology Food Safety Restaurant Law Training 170

7 Shifts

NOVEMBER 3, 2021

For example, at 7shifts we offer documentation on all of our integrations with POS and Payroll partners that show that we take security as seriously as our partners. Train Staff in Best Practices. Here is where you can find all sorts of tailored training for your team. Safe Data Storage and Access Procedures.

Audits 370

Audits POS Loyalty Program Information 370

Cheetah

AUGUST 5, 2021

Train your staff about what vaccination proof looks like (complete cards or QR codes) and decide on a clear policy regarding how you deal with people who left their cards ‘at home’ or show an invalid or suspect document. Communication – Make sure your customers witness, read and are told about what you do to keep them safe.

Bar 148

Bar Guest Recovery Outdoor Seating 148

Modern Restaurant Management

MAY 6, 2020

As an important note, employers seeking an exemption must document that this determination has been made pursuant to the criteria listed. While this document does not need to be sent to the Department of Labor, it must be retained in the employer’s files. Safety Measures and Training. Accounting for Unemployment.

Restaurant Law 146

Restaurant Law Employee Relations Document Customer Service 146

Modern Restaurant Management

JULY 6, 2020

Often the upsell from franchisors and service providers includes seemingly convenient, useful, and “free” extras like employee handbooks, wage and hour policies, and employment forms, but these one-size-fits-all documents are often tailored to federal law and don’t account for changes in California law.

Restaurant Law 155

Restaurant Law Document Insurance Hiring 155

Modern Restaurant Management

AUGUST 4, 2021

If each of these is clear, communicated, and lived into, it helps everyone make better decisions more quickly. Standardized Operating Procedures (SOPs) : Are your SOPs documented for training and replication, including recipes, steps of services, BOH processes, etc.?

BOH 212

BOH Document Training Operations 212

7 Shifts

SEPTEMBER 14, 2020

As the store counts grew so too did the number of The Human Bean managers and barista team members – but a store level scheduling, labor management, and universal communication software was desired to scale the business. It was a rough ride,” she explained. It cut back time,” Natalie said. “It

Management 195

Management Management Point of Sale Franchise 195

Society Insurance

DECEMBER 13, 2022

Most slip and fall incidents in the hospitality industry don’t result in an injury or a claim, but sometimes they do, so it’s best to train your staff to respond to all incidents the same way every time. Let’s take a look at some of the steps you should take if someone falls in your business. Get Medical Attention.

Insurance 98

Insurance Small Business Document Equipment 98

Sling

APRIL 2, 2024

The fair distribution of shifts — be they swing, first, second, third , or some other type entirely — can help prevent conflict and hard feelings and the overwork that leads to burnout.

Definition 78

Definition Customer Service Training Customer Experience 78

The Restaurant Times

SEPTEMBER 23, 2020

Boosting your restaurant employees’ morale not only improves retention but also helps restaurants in saving huge money on hiring and training. Train Your Restaurant Staff. Providing proper training to restaurant staff is exceptionally crucial for improving the retention rate. Reward Excellent Teamwork with Formal Recognition.

Back of House 98

Back of House Document Training Hiring 98

Sling

MARCH 8, 2024

Schedule smarter with Sling Whether your business uses a DuPont shift schedule, a 2-2-3 work schedule , a hybrid work schedule , or even a more traditional “9-to-5” fixed schedule , Sling can help you save time, improve efficiency, and communicate better with your team.

Definition 78

Definition Communication Document Training 78

Modern Restaurant Management

JULY 10, 2020

Communication with employees and the public including signage alerting everyone to stay home when ill, properly wash hands frequently, wear face coverings and maintain social distancing. Train Employees to the Written Plan. Documentation is key here noting training dates, times and attendance.

Food Safety 139

Food Safety Certification Employee Relations Restaurant Law 139

Sling

FEBRUARY 3, 2022

And allowing part-time employees to work alongside experienced full-timers provides valuable on-the-job training that you can’t get anywhere else. 10) Set Up A Method Of Business Communication. Communication is important for any business. 3) Set Up A Budget And Stick To It. messages, photos, videos, and links).

Retail 146

Retail Employee Relations Communication Document 146

SpotOn

FEBRUARY 13, 2024

Retaining your employees doesn’t just save you time reviewing applications , interviewing, and training but also money. Thankfully, there are tools to help you manage and retain employees by communicating clear expectations for employee conduct and restaurant processes. Employee handbooks show priorities.

Employee Relations 52

Employee Relations Restaurant Law Hiring Food Safety 52

Culinary Cues

APRIL 22, 2020

You can never be too organized or communicate too frequently. If you walk into the kitchen on a Sunday afternoon and see your stay at home chef walking around with a clipboard and pencil in hand – don’t be concerned – IT’S INVENTORY TIME! [] DOCUMENT AND SEEK CRITIQUE. PLAN BETTER – TRAIN HARDER. We are in this together.

Back of House 352

Back of House Point of Sale Take-out Inventory 352

Lavu

MARCH 30, 2020

If everyone knows that the organization’s goal is to turn tables at least three times per shift, this will help all team communications and keep everyone moving in the same direction. To combat conflict in your restaurant, it’s important for the roles and responsibilities to be clearly documented. Provide Continuous Training.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Sling

JULY 24, 2023

In addition to scheduling, Sling offers task management and team communication features with notification alerts to keep your entire team on the same page. 4) Spiffy Spiffy aims to modernize staff training for restaurant and retail businesses. However, it has many satisfied users, especially in the restaurant industry.

2023 78

2023 Management Management Tip Distribution 78

Ken Burgin

JULY 18, 2022

Present the pack in a ring-binder that can have documents easily added or taken out – better than in a folder that can lose the contents. A copy of the Code of Conduct – a positive document in a bright, visual format. A great way to make a positive impression right at the start. Full version provided and acknowledged separately.

Uniforms 78

Uniforms Document Food Safety Social Media 78

Sling

AUGUST 15, 2023

Features include: Powerful scheduling Built-in time clock Extensive communication tools Labor cost controls Task management And much more You can sign up for a free Sling account and unlock a 15-day trial of everything available. After that, scheduling and other basic features remain free.

2023 78

2023 Mobile Ordering Sourcing Communication 78

Sling

MAY 14, 2022

Career development is a foundational element of every good employee value proposition and can include activities such as: Leadership training Technical training Promotions Mentoring programs Tuition reimbursement Paid educational courses Travel opportunities. 4) Communicate your employee value proposition. 2) Employee benefits.

Management 78

Management Management Employee Relations Insurance 78

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. How long is the training program? ( Accountability. Human Resources (HR) Departments.

Coaching 97

Coaching Employee Relations Hiring Document 97

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Employee training and onboarding: what training videos, paperwork, and other tasks need to be completed for each employee in each location?

Operations 78

Operations Audits Cash Management Food Safety 78

Sling

MAY 9, 2023

Focus on working on your people skills, the way you communicate, and your leadership style. 3) Create a restaurant operations manual If your business relies on unwritten rules and processes to get things done, it may be time to create a restaurant operations manual in which procedures are documented, clear, and available to all team members.

Operations 78

Operations Loyalty Program Food Safety Front of House 78