Restaurant Trends for 2020 (and Beyond) | Modern Restaurant Management | The Business of Eating & Restaurant Management News

2019 was the year of convenience in the restaurant business. Online ordering, curbside to-go, self-ordering kiosks, and third-party delivery services dominated the restaurant landscape; these trends were so predominant that you'd now be hard-pressed to find a restaurant that doesn't offer at least one of these services.So what new trends will 2020 bring?Will demand for convenient ordering options continue to grow? (Yes.) Are drive-ins back? (Probably not.) Will we see the return of the Windows 7 Whopper? (Definitely not.) Here's what you can expect in the restaurant industry in 2020.

A More Dedicated WorkforceAttitudes about restaurant jobs are shifting; the labor market is tight and the minimum wage is going up, and fewer and fewer employees consider their positions to be temporary. Now more than ever, restaurant employees are taking their jobs seriously—and restaurants who don't offer employees the benefits of full-time corporate jobs are already seeing higher…

Neal Lefebvre

Neal Lefebvre is the Vice President of Product at Delaget, Inc. A true “product geek,” Lefebvre is all about digging into customer problems and using process, data, and technology to solve them. With 15 years of software-as-a-service experience under his belt, he leads Delaget’s product, engineering, and support teams. Delaget specializes in helping restaurant owners run more profitable operations by making it easy for them to access all their key performance metrics in one place. Delaget does this by bringing together data from the POS, BOH, customer survey, drive thru, and other operational systems into one, drillable dashboard.

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Neal Lefebvre